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simonf214

London, United Kingdom

227

One Night is More Than Enough

Name: One Night is More Than Enough
Item: Neemrana Fort-Palace
Rating: 1
Author: simonf214

Review of Neemrana Fort-Palace

Reviewed 30 November 2022 via mobile

All that the hotel has going for it is the historic fort and the staff. They try to help but there’s only so much one can do when there’s so much wrong.

If you’re considering staying be sure you’ve done your research as if you don’t like it and want to move it is hours from your next choice.

The room photos are representative and may give your a different expectation to reality, there is only one restaurant (not 3 dining options as some sites suggest) serving buffet for breakfast and dinner (catering for the masses) and there’s nowhere else to eat close by if you decide to opt out. There is a snack bar but it has a very limited menu and not all was available from that menu when we tried it. The Wi-Fi is very poor, the pools are unheated and there is no hotel shop as some 3rd party sites state - there was one but it closed during Covid.

The whole place isn’t clean, the rooms are dated, the showers weak and the food offering is average at best.

The rates are 4 or 5* and I feel robbed. Maybe Covid has caused the challenges but there’s significant investment needed to bring this up to other historic heritage Indian hotels

I hope you like pigeons!More

Date of stay: November 2022

Dear Guest,

Thank you for sharing your valuable feedback.

We are sorry to learn that your stay at the property did not work out as expected. Please accept our heartfelt apologies for the inconvenience caused to you during your stay.

As per our discussion with the front office manager, you have made the booking through online travel portal for the heritage smart category. As soon as the team received your feedback about the dissatisfaction with the room, our team member Mr. Pankaj Jain met with you and upgraded your room to the higher category room.

With reference to your feedback, we would like to inform you that there are total 77 rooms in the property and each room is different from another. The room size, views from the room, location are in accordance with the price. The guest shall get an idea on the room type however there is no assurance of offering the same room as shown on OTA as featured are the sample images of the room categories. This information is also available on the respective travel portal from where the booking was done.

Please note that the dining venues for meals change depending upon the season. As of now we serve buffet at the Jalgiri restaurant.

With reference to your feedback, the Chef also met with you at the Jalgiri restaurant and taken your feedback regarding the food and also served you grilled chicken apart from the menu. He also met with you today at the breakfast and was happy that you enjoyed the breakfast. The Chef also informed that as you ordered the tandoori appetizer at 4:20 pm at that time the tandoor gets shut down as we serve a-la-carte for lunch from 12:30pm to 3:30 pm.

Further, the housekeeping manager also met with you regarding the concern you had highlighted. Please be assured that the necessary action has been taken to arrange the cleaning at the public areas.

Further, being a heritage destination, we have limited access for Wi-Fi in shared spaces, as a respect to all guests who may seek quite and peace being in these locations. We respect your feedback and would review our wifi service for any correction or enhancement in the near future.

It is our endeavour to improve our services and feedback such as yours helps us to do so. We are hopeful that you will not hold this against us and will give us a chance to overlay your past experience with a fresh and memorable one.

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

See all 3,312 reviews

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52 - 57 of 3,312 reviews

neeruswarup

Reviewed 28 November 2022 via mobile

A unique experience

I was at the Neemrana fort Palace, to attend a wedding and it turned into a fascinating and amazing experience… the place was breathtakingly
beautiful… the undulating entrances to the various venues was like discovering a treasure and getting transported to another time in history… the service, staff, the food and the stay were all overall great … Mr Vivek Shukla the GM was present there in person on many of the occasions and it was good to see him participating personally and overseeing the arrangements.
I would love to visit the place again as I have rated this hotel as exceptional!!

Date of stay: November 2022

Ask neeruswarup about Neemrana Fort-Palace

Thank neeruswarup

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Guest,

Thank you for sharing your heartwarming feedback about the Neemrana Fort-Palace heritage hotel near Delhi.

It is great to learn that you thoroughly enjoyed attending the wedding ceremony at this lovingly restored heritage non-hotel hotel.

We at Neemrana are delighted when a guest can genuinely get into our time machine and be transported backwards to relish some of the simpler joys of hospitality, history and the culture. We have also shared your kind words about the restoration to our Chairman Mr. Aman Nath and he is delighted with your comments as he heads the restoration work.

Thank you for appreciating about the services, the food and the hospitality offered by the team members.

Your kind comments have been shared with the property manager Mr. Vivek Shukla and his team members who shall always ensure to provide best of the hospitality to the guests.

We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

N-2pm

Reviewed 17 November 2022 via mobile

Navitasys india private limited- Dinner party

I went to the place for the office party good 35 employees from differ Different countries, Great food, awesome service and a lovely ambience.
Mr. Saurabh and Mr. Gaurav thanks for support and providing the quick service in short time period.

Date of stay: November 2022

Ask N-2pm about Neemrana Fort-Palace

Thank N-2pm

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Guest,

It is rewarding to receive your kind feedback about the Neemrana Fort-Palace heritage resort near Delhi.

We are pleased to know that you thoroughly enjoyed the office party at this historical property which dates back to the 15th century and has been revitalised by Neemrana over the last three decades.

Thank you for appreciating about the food, the services and the ambience.

Your kind compliments have been shared with the team members Mr. Saurabh Shukla and Mr. Gaurav for their extended hospitality.

We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Navigate50091382250

Reviewed 16 November 2022

My suggestions

Everything was good I personally glad to meet Saurabh Shukla in F& B with his great services so humble moreover he listened very well and fulfil customer needs.

Just to say should improve cheese (Paneer) Quality that was too hard in every meal and also to serve drinks in Glass not in disposable which makes you fell of some local place.

Date of stay: November 2022

Ask Navigate50091382250 about Neemrana Fort-Palace

Thank Navigate50091382250

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Guest,

Thank you for sharing your heartwarming feedback about the Neemrana Fort-Palace heritage resort near Delhi.

We are pleased to receive your kind appreciation about the services and the hospitality offered by the team members.

We have shared your kind appreciation with the F&B manager Mr. Saurabh Shukla. Please be assured that your observation has been noted and have been shared with the F&B manager who shall do the needful.

We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

nitin2475

Reviewed 16 November 2022 via mobile

Fabulous place to visit and stay with family!

Neemrana Fort-Palace is a one of a kind experience for a quick excursion around Delhi. The drive is short and the fort is a visual delight. We stayed at one of their suites, Ramji Mahal, from where we could enjoy the view of the entire city.

The service was great and people are very helpful. In particular, we had a great experience at the dinner and breakfast buffet with a wide choice of dishes to try. The food was prepared by their resident chef Mr. Giri, who did an amazing job. We were also very impressed by the service we received from Mr. Gaurav Dixit and Mr. Saurabh Shukla, who made sure that our entire dining experience was exceptional.

We look forward to visiting again soon!

Date of stay: November 2022

Ask nitin2475 about Neemrana Fort-Palace

Thank nitin2475

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Guest,

It is rewarding to receive your heartwarming feedback about the Neemrana Fort-Palace heritage resort near Delhi.

We are glad to learn that you thoroughly enjoyed exploring the nooks and corners of this 15th century lovingly restored heritage non-hotel hotel.

It is great to learn that you also enjoyed the view of the entire city from the Ramji Mahal deluxe duplex suite.

Thank you for appreciating about the hospitality, the services, the food, it’s always an endeavor to make our guests feel special and take back wonderful memories.

Please be assured that your positive comments have been conveyed to the team member Mr. Durbha Giri and other team members who always strive hard to make each guest's stay enjoyable and memorable.

We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Nikita151108

Reviewed 16 November 2022 via mobile

Services was good but Stay is Just OK

I stayed at Neemrana Fort Palace after hearing so much hype about the place , Let me tell you its not for the ppl looking for some fun ...
Firstly they give yoi rooms at top floors from where even reaching the restaurant is a huge huge task.
Secondly in breakfast , I was expecting a more traditional stuff rather than simple idli sambhar
So overall an OK experience but nothing great
Neemrana Tijara fort have better options to offer in Comparison

Date of stay: November 2022

Ask Nikita151108 about Neemrana Fort-Palace

Thank Nikita151108

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dear Guest,

Thank you for sharing your valuable feedback.

With reference to your feedback, we would like to inform you that as per the category booked through online travel portal, you have been allotted with the room which is centrally located & close to the pool and the Jalgiri restaurant.

Therefore, we always recommend the guests to connect with our reservations team as they ensure to offer a best suitable room as per the guest’s preference and specifications.

Further, we would also like to inform you that the breakfast menu includes multicuisine (south Indian, north Indian and western). Resident guests that would like to eat something special from the region like Rajasthani cuisine can request in advance or at the time of arrival. We do have an option for the regional food for lunch and dinner buffet and also planning to add the regional food in the breakfast menu soon.

We always welcome guests suggestions as it helps the team to make their experience enjoyable and memorable.
We would like to thank you for your stay and look forward to welcoming you at our other properties across India !

Warm Regards,
Team Neemrana
feedback@neemranahotels.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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One Night is More Than Enough - Review of Neemrana Fort-Palace

One Night is More Than Enough