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“Royal, Majestic and Heritage redefined”

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Neemrana Fort-Palace
Ranked #2 of 21 Hotels in Alwar
Certificate of Excellence
New Delhi
Level Contributor
93 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Royal, Majestic and Heritage redefined”
5 of 5 bubbles Reviewed 14 April 2012

Neemrana Fort Palace,Neemrana, Alwar Apr 12-14, 2012

As we entered the Delhi-Jaipur highway (NH-8), it was Neemrana Fort Palace calling! About 120 km from Delhi, when we alighted on the narrow road to go to the Fort Palace, the very thought which came into mind was that lotus blooms in the mud! The approach road to the Fort is not that good as one would have dreamt of as the pictures of the Palace on the net evoked great expectations. The locals inhabit on both sides of the uneven bouncy surfaced steep road but once you reach to the doorsteps of the fort, the enormity prevails over your mind and soul. You feel being part of regal and majestic times of the golden past of royal highness. The fort palace is located on the Aravali Hills in Alwar district of Rajasthan overlooking the Neemrana city backdrop. As you start exploring the fort palace and the facilities it has, you only get amused to see the kind of effort and resources gone into bringing this once dilapidated fort to life and luxury for today’s mankind and generation ahead. The heritage is so well carried forward that it is hard to differentiate between old, renovated and newly built structures. The architecture and design evens out in every form and figure. The fort palace is like a game of maze too, there are so many entries, exits, turns, steps going up and down that it takes a little time to get used to finding your way in and out. Perhaps that’s the charm and mystery of being living in a mammoth fort!

The best part is that the rooms are not identified by any number but are given unique royal names to give you a feel that you are staying in your own private Palace. The ramparts of the palace offer an extraordinary view of the sunset, everyday. The fort has two large pools as well to relax and unwind. Splash in the pool while the skyline turns amber with the sunset is truly out of the world experience. The guest palace (rooms) has all the modern facilities that are well integrated with the heritage of the royal times. Good part is that none of the rooms have TV, so you have time for yourself and your loved ones and nothing else. Rooms are cozy, comfortable and private. The fort offers innumerable angles for photography lovers. One can take a walk around the fort from the top to bottom to see the architecture, artifacts, flowers and fauna.

Well, it is the night which brings the fort to a new avatar. The whole of the fort is illuminated in yellow flash lights that it seems as if you have come to a new fort, truly exceptional. The setting turns soothing, romantic and harmonious that you experience rejuvenation high. The effect is so magical, comforting and so real, especially with cool breeze engulfing the fort into mint fresh feel. The gala dinner on the open garden settings explodes your taste buds for more. As the darkness of the night progresses, flash light diffuses; the calm and curiosity sets in. The environs turns so peaceful that it allures one to just sit on chairs laid out on terraces under the open skies and chitchat for hours with your near and dear ones. It is really a wonderful experience in the darkness of the Aravali hill and in the comforts of the Palace. One can see the panoramic twinkling of the Neemrana city lights as if stars have descended down. It is an amazing view to etch on your memory for long.


The morning is special too. No need of any clock alarm but it will be melodious Peacock calls which will awake you. The peacocks are dancing on the fort terraces and around jungles in the morning freshness. Their multicolored tail spread out dispersing happiness and joy to the admiration of us the mankind. Adventure sports lover have the speed ropeway running through palace skyline offering a fantastic view of the Fort from high in the sky. The food is great, wide assortment with elaborate buffet arrangements for breakfast, lunch and dinner. The staff is welcoming, courteous, prompt and service oriented. Hygiene, cleanliness and generous hospitality are unbelievable.

Overall, Neemrana Fort Palace is majestic, King size everything royal. Heritage carried so well and nicely integrated with modernity! It was great to be here, Neemrana rocks!

-a travelogue by Anil Bisht

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, 16 April 2012
Dear Guest,

On behalf of the entire team at Neemrana, I thank you for your valuable review and kind words.

We are delighted to learn that you enjoyed experiencing the ambience and heritage of the Fort, as well as the food, and service of the team.

Your compliments have been conveyed to the hotel team that strives hard to deliver quality service and experiential hospitality to our guests.

We thank you for your continued patronage and look forward to serving you again soon !

Warm Regards,
Team Neemrana
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Chicago, Illinois
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 1 April 2012

At the suggestion of friends, we took a day trip from Gurgaon to have lunch at the Fort Palace. Unfortunately, the drive down took much longer than expected and we arrived 30 minutes after the lunch hours. The front desk reception associates were borderline rude to us and made us feel like a huge imposition for even asking to be seated. Our story was completely disregarded. The alternative for us was to have "snacks" in a smaller eating area on the property. I would never stay at this place as a result of the shabby service they provided.

We made the best of our trip and enjoyed exploring the fort, but it is less impressive than the others I've toured.

On the way back, I became very ill and in my opinion it was caused by the snack/sandwich I had eaten at the Fort. Of course we hit traffic jams on the way back and we were forced to make an emergency stop before getting back to my hotel in Gurgaon!

Maybe they treat guests staying on the property like royalty, but we certainly were not...

  • Stayed March 2012, travelled with friends
    • Value
    • Service
Helpful?
2 Thank casualcharacter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, 9 April 2012
Dear Guest,

Thank you for your valuable feedback about Neemrana Fort-Palace. We are sorry to learn that you did not find all at Neemrana to your satisfaction. We are writing to apologize and to offer an explanation.

The Neemrana property sprawls over some six acres of Fort-Palace on a 25 acre hill. Tiered over 12 levels with hanging gardens and terraces, it is not as easy to manage as a simple corridor room hotel with guest and service elevators. To ensure quality service by our team, we are therefore obliged to make some systems – especially regarding the meal timings as the area of the Fort-Palace is vast.

Non-resident guests who book lunches in advance have a phone number by which they can communicate their late arrival. Unfortunately our large buffet spread cannot remain on the tables till tea time. It is important for the F&B service team to wind up on time as tea is at another venue and dinner again elsewhere. Guests who cannot conform to our timings have a simpler option of snacks.

Our guests are requested to cooperate so that they are able to enjoy a splendid sight – and yes, those who wake up here are naturally much happier as they understand how a non-hotel runs. This fort was built for defense and warfare, beginning in 1464. It cannot be compared and found inadequate. It was a ruin and we have only made it habitable through huge effort and funds.

Nevertheless it is distressing to learn about your interaction with the hotel team. Please be assured that the team has been given the requisite support and training so that such feedback does not recur in the future.

We would urge you to visit as a resident guest, arrive on time and enjoy what Neemrana is renowned for. Our team shall be delighted to coordinate the same for you. We do hope that you will give Neemrana a fair chance to overlay your previous memory with a fresh and fair one.

Warm Regards,
Team Neemrana
friendofneemrana@neemranahotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Sussex
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

I was just reminiscing about our wonderful wedding at Neemrana and felt I should write how lovely it was. Admittedly it was in 2006 but the memories we have will always be very precious particularly when you see how much stress and money people spend on weddings in the uk. We travelled to neemrana with 60 guests and had a wonderful time. The venue was beautiful and rooms have character and charm. On the evening of our wedding we had the whole place for us and our guests. There were rose petals scattered on the pathways, candles, flowers, musicians, fantastic indian dancers and a firework display. The staff couldn't have been more helpful and everyone had a fantastic time.

For me the charm of the place is that the rooms aren't all the same and that the bathrooms may not be what you would expect of a top city hotel but you are in a beautiful ancient fort on the edge of the Rajasthani desert and the whole place feels magical.

I hope to revisit once our two little ones are old enough to travel and will always remember our very special wedding.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kath K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, 7 April 2012
Dear Guest,

Thank you very much for your valuable review about Neemrana Fort Palace.

We are delighted to learn that you had an enjoyable experience during your wedding at Neemrana Fort-Palace in 2006. The wisdom of not being one’s own impresario strikes just once ! But it is only for those who know whom to trust with their weddings.

In beautiful natural or historical sites the cosmos naturally connives to bless you. Our romantic wedding venues turn even the enchanted guests unawares into lovers – again !

It was a pleasure to serve you and your guests and we are delighted that we were able to make your big day really special. It is guests like you who continue to reinforce our belief in our philosophy of putting new life into an unused and ruined building.

As you are aware, a great amount of care has been taken to maintain the original structure and layout of the rooms in the old wing and thus there are constraints with respect to the bathroom layout. You would be pleased to know that the rooms in the Uncha Bagh Wing have spacious bathrooms with modern amenities.

Your heartwarming compliments have been conveyed to the hotel team. We thank you for your continued patronage and look forward to welcoming you back soon !

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 26 March 2012

The zip lining at Neemrana is a fantastic experience. This operation, run by a separate company out of the hotel, is expertly done, heaps of fun and worth the money you pay for the experience. The guides looked after us really well and made this activity a great morning activity at Neemrana.

We stayed two nights at the fort and were a bit underwhelmed by the experience. The Fort is a majestic and amazing building and quite a labyrinth to get through which we found quite fun. However, the room we stayed in was not as clean as I would expect and there were many mosquitos in the room. Selling itself as a great weekender from Delhi, I think most guests would want to travel there expecting a really good night's sleep. The bed in our room was really very small and the mattress incredibly uncomfortable, old and sagging. We didn't have the best night's sleep. I also agree with some other comments, that the photos on the website are designed to make the rooms look a lot larger than they are.

Neemrana has some brilliant views and it was lovely to walk around it's grounds and have some chill out time. However, the chill out was not so good during meal times. The quality of food is not of a high standard-except for Saturday night's when they have cooking stations cooking fresh food for dinner. The indian food especially, was over spiced and all came out of buffet style meals. Our meal situation was not well enhanced by the wait staff who at times in service were abrupt (telling us we should be eating Indian food when we chose to eat pasta) and also handled food in an unhygienic fashion - such as picking up toast with bare hands when they had toast tongs in the other hand. There are no other options for eating at Neemrana and the food here is definitely overpriced.

The complimentary afternoon teas are nice, tea and cakes and cookies and the views from the terrace area were really lovely and we spent some good time enjoying the peace and quiet in this area.

As we checked out, the bill added up fine but with guests having to consume all food items at the hotel, it would be good to have separate bill items for each meal. Our bill just came out with one price for all the food we had had and one price for all the drinks making it tricky to determine if the bill was correct.

So overall, the setting of Neemrana is quite magical and the zip lining experience was excellent but Neemrana needs to pick up on the quality of food served, the quality of service at meal times and some of the other little things to make this into what could be a really magical experience.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, 7 April 2012
Dear Guest,

Thank you for your valuable review about Neemrana Fort-Palace. We are pleased to hear that you enjoyed the ambience of the Fort-Palace, and the zip-lining experience.

It is distressing to hear that you were unable to get a good night’s rest in your room. The Housekeeping department has been pulled up and we assure you that the corrective action has been taken. Please accept our sincere apologies for the inconvenience caused.

At the Neemrana Fort-Palace, broadly, we serve a North-Indian Rajasthani cuisine with a few Continental or Oriental dishes at random to suit a range of tastes and palates, South Indian, French, Italian, and Chinese dishes are also often added to enrich the range of buffet spreads. Should you desire to taste a special dish or have a particular preference, you can certainly make a request at the previous meal, and the chefs will try and please you during your next visit.

Neemrana also tries to employ as many local people, who are often not educated. We put them through a training programme and then try to empower them to run our local heritage with pride. We are extremely embarrassed to hear about your interaction with the food and beverage service team. Please be assured that the staff has been given the necessary training and support so that incidents like this do not occur in the future. Do accept our sincere apologies for the inconvenience caused.

Neemrana uses a standard hotel software for billing. However, the supporting KOTs (Kitchen Order Tickets) and break-up of the meals consumed can be provided upon request.

It is our endeavour to constantly improve and it is feedback such as yours which helps us do so. Your feedback has been communicated to the concerned departments and we are confident that you will notice a difference during your next visit.

We thank you for your patronage and look forward to serving you again soon!

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
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Telemark
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 18 March 2012

Get lost in this labyrinth of a palace, there are surprises at every turn and magical places to relax. We travelled with 3 children (age 11, 8 and 4). The service at breakfast was excellent - we had it served to our room since we arrived early morning and our children were asleep. The quality of breakfast is mediocre. So is the buffet dinner - disappointing. There are two lovely pools - one is supposed to be heated - both of them were too cold for swimming. The rooms with balcony were wonderful. We and the children loved it - three rooms with two bathrooms. Hot shower was a little scarce.
We had a wonderful stay, but problemes with the information at the reception. We came one day late (which I had noticed the hotel), and hoped we could check out sunday instead saturday. It was impossible since noone had used the room - the hotel wasn't even half full, but ok, we understand that. At check-out saturday morning the same person told us we checked out one day early. I told him I had asked him twice. We had packed, ordered taxi and booked a new hotel - we were ready to go. We had to pay for the night to sunday as well. I told him we had just booked to saturday. Didn't matter - we had to pay for 3 nights though we just stayed 1. In the taxi we had ordered from the hotel, we were immediately contacted by a tour operator. We didn't want to talk with him, but he kept on calling. The taxi-driver was supposed to stop at Amber fort, but just passed - we had to force him to go back. In Jaipur he stopped at two carpet-shops though we said we weren't interested - we didn't leave the car so he had to go. In the end he didn't know where the railway-station was. We got there by using our map and asking people. I mailed the hotel showing our correspondance and my booking (which was to saturday). I didn't get any answer the next two weeks so I wrote again including a copy to the booking office in Delhi. Then I got an answer from the hotel - they were going to look into it. Now another two weeks have past, and I still haven't heard anything.
They've got a grand place, and one can dream what the place can be like. We had a good time there, which is only fair when you pay Rs. 40 734 for one night.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Sannerholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana Fort-Palace, responded to this review, 7 April 2012
Dear Guest,

Thank you for your valuable review. We are sorry to learn that you did not find all at Neemrana Fort-Palace to your satisfaction.

With reference to your email exchange with our team, you would be happy to know that all your concerns have been addressed with the concerned personnel at the property. They have been given the requisite training to ensure that incidents like these do not recur in the future.

We are pleased to hear that you liked staying at the Neemrana Fort Palace. And are extremely sorry that you weren't able to stay longer. Please do accept our sincere apologies for the inconvenience caused to you and your family.

Do feel free to contact us at the below mentioned email address. We look forward to serving you at our 26 properties across India.

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Neemrana Fort-Palace

Property: Neemrana Fort-Palace
Address: Village Neemrana, Alwar 301705, India
Region: India > Rajasthan > Alwar
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Alwar
#2 Spa Hotel in Alwar
Price range (per night): ₹ 6,029 - ₹ 15,817
Hotel Class:4.5 star — Neemrana Fort-Palace 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Over the last three decades, the ‘Neemrana’ of the stunningly restored 15th century Fort-Palace, has come to mean many things. For architects it is a unique example of utter waste turned into a 14-tiered marvel with palace wings, courts and stepped gardens, felicitated with national and international awards. For guests, it means discovering over five centuries of history experienced with modern comforts. Only 100 kms from Delhi, just off the main highway NH8 to Jaipur, Neemrana Fort-Palace is a favourite site for celebrations, feasts, conferences, a quiet retreat for yoga and relaxation or India’s first site where you can indulge in five thrilling zip-line tracks that literally fly you in the sky. Built since 1464 CE, on a plateau of the two billion year old Aravalli ranges, this 14-tiered property sprawls across 10 green hectares / 25 acres. For guests, this offers 72 rooms / suites, 3 conference halls (Jazam, Qanat & Kasturi), hanging gardens, arched pavilions and balconies. The upper levels of the northern wing of the Fort-Palace can now be accessed from the car park by a 110 feet high lift which leads by the Saat Bagh to a second box lift. This architectural wonder can now also be enjoyed by the elderly and the less-abled who can be shown the upper parts carried on a palanquin chair by four able men ! Neemrana Fort-Palace has two spectacular pools that lean out to the sun. The upper pool is heated in the winter months to take the enjoyment of sunsets to another level. An intimate play area for young toddlers & the adjacent Neemrana eco-farm have been added recently so that you consume healthy organic food. Try our Maha Burj gold-platter thali for Rajasthani cuisine, or the buffet with a variety of cuisines that suits many palates. Wander the 2.4 hectares/6 acres of Palace with a self-guided multimedia tour. Ride a camel/camel cart or a vintage car. Walk out to the 16th century step well which descends 7 floors into the earth. Feel a new Indian high. To have you here is to share our life’s vision of how ruins can revitalise a whole region. Neemrana not only strive to revive and restore the heritage structure but it also generates jobs and economic opportunities hiring and consuming locally. It is no wonder that Neemrana has been listed in the 100 things you must do on the planet Earth before its time for you to leave it ! But when this list was made, only one Neemrana existed – now there are 23 ! ... more   less 
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Also Known As:
Neemrana Fort-Palace Hotel Alwar
Neemrana Fort Palace Rajasthan
Neemrana Fort-Palace Alwar, Rajasthan

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