It was my first mount Abu visit and i on seeing TripAdvisor excellent reviews booked this hotel and i regretted therafter during my only one day stay. My advice to peoples is that if visiting any hill station, if hotel is not of any chain or known, better to inspect it before.
Most problematic is location. Written in property info that it is close to bus stand max 0.9 km. But no. Its far away, may be 3 km from city centre mall road and bus stand. Secondly its isolated place. My kid had some cold around 7 pm, so needed some medicine from medical shop. Receptionist simply refused saying that we dont have person to get medicine as medical shops are far away and its dinner time. They said u take a scooty. I said it will be difficult for me to drive in scooty in hilly unknown roads and my car driver not there. Its just 10 min thing and they refused. Talked with bengali owner and to my surprise he also refused that he has no person. As a physician myself, i told him that i need these medicines for my kid so that in night we dont get any issue. Also i told him that suppose if one gets emergency, what will you do.? Ultimately to my relief, he got medical shop person to bring medicines.
As this is a hospitality business, i did not expected this type of behavior. Dth tv was not recharged despite 4 times reminder as kid wanted to watch tv.
Thirdly at night, adjacent room had many stag persons group enjoying loud speaker at late nights and as it was wooden room, all noise crept in.
Two persons were serving at night. It took me 1.25 hour to get my dinner served in room.
If one is not fond of neat good rooms and only fond of gardens, and in a group of friends, one can visit for garden.
If one is with family and needs good rooms at location close to city center, one may choose other one like chacha inn, hotel hillock, etc
Ps : earlier in the day owner helped me for arranging driver for city tour but couldn't resist giving actual review of the hotel as traveling fellows depend upon reviews.