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All reviews comfortable beds great apartments mobility issues beautiful village one bedroom apartment sea view air con steps towels reception sunbeds balcony pools crete holiday
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14 - 19 of 87 reviews
Reviewed 2 April 2018

Stayed late march /April 2018

We had basic self catering apartment .

Clean apartment with good kitchen facilities.

Shower /wetroom leaked badly as doors wouldn't seal shut.To use the toilet after someone had a shower was terrible as the floor was soaking wet. Even with extra towels it was inconveinient to stop the leak and left us with numerous wet towels to hang out which is a pain to do.
I asked to change room but was told no just suggested they will put one extra towel.

Internet connection was about 70% reliable , not always connecting .

Bed was comfy and and clean.Plenty of wardrobe space.

Aircon was good .

Tv good just news channels in english.

Balcony was very small and view blocked by tree , again not great for view and insects.

Wouldn't stay here again due to the shower /wetroom issue and internet issue but if this was sorted I would.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Yasmeen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Sundance Apartments & Suites, responded to this reviewResponded 4 April 2018

Dear Guest

Thank you for choosing the Sundance Apartments & Suites for your holiday and for taking the time to provide us with such a constructive review.

I am pleased to hear that there were clearly so many aspects of our property which you enjoyed and that overall you had a pleasant stay. Your comments regarding the problems you experienced with the shower are appreciated and will certainly be looked into.

I would also like to apologise that you experienced an issue with connecting to the internet. Whilst wi-fi is available throughout the property, connections can be limited dependant on the number of users nevertheless we hope this did not cause too much inconvenience.

Thank you once again for taking the time to provide us with your valuable feedback and we look forward to welcoming you back in the very near future.

Kindest regards
Giorgos Papadakis
General Manager

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Reviewed 24 January 2018

I loved to stay at this apartment. I felt really luxurious- because of the look of the hotel from inside and all these things but also due to attitude of staff. Room was comfortable and kept clean every day. I experienced time full of relaxation and it was worth that money- a little higher prices bu correspond with quality.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank aloyse00100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Sundance Apartments & Suites, responded to this reviewResponded 25 January 2018

Dear Guest

Thank you for choosing the Sundance Apartment & Suites and for taking the time to provide us with your excellent review.

We are pleased that you felt so at home in our property and that you thoroughly enjoyed your holiday. My team will be delighted to know that they exceeded your expectations in every way and would wish for me to thank you personally for your kind comments in respect to the service they provided.

It was our great pleasure to host you and we look forward to welcoming you back again in the very near future.

Kindest regards
Giorgos Papadakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

An excellent hotel located in a small town full of restaurants and cafes. The personnel was amazing and helped us with everything from car rental to birthday candles. The hotel restaurant is good for breakfast or lunch. The pool area is perfect for chilling with a book or a cocktail in case you decide to skip the beach for a day or two. The best beaches are located a bit further away from the hotel, so consider renting a car and driving around a bit. Overall - it's good value for money. Definitely enjoyed the visit, highly recommended!

Our special thanks to Chronis and Vasso for all the help and tips!

Room Tip: Room 116 has probably the best views.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mindaugas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Sundance Apartments & Suites, responded to this reviewResponded 1 October 2017

Dear Guest

We are delighted to know that you had such a wonderful holiday and we thank you very much for choosing the Sundance Apartments & Suites.

I am very pleased that our accommodation fulfilled all of your holiday needs. Your positive comments have been shared with the whole of my team. We are always very appreciative of all feedback we receive and thank you for taking the time to provide your review.

Thank you once again for choosing the Sundance Apartments & Suites and we look forward to welcoming you again in the very near future.

Kindest regards
Giorgos Papadakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Good appartments in the heart of Koutouloufari, Crete.
Appartments are relative new with good bath room, very good bads and enough space to store you clothes.
Personel is really friendly and do help you with your questions.
Restaurant is good, pool and number of beds could be better.

Stayed: August 2017, travelled with family
Thank Jossos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Sundance Apartments & Suites, responded to this reviewResponded 13 September 2017

Dear Guest

We are delighted to know that you had such a wonderful holiday and we thank you very much for choosing the Sundance Apartments & Suites.

I am very pleased that our property fulfilled all of your holiday needs. Your positive comments have been shared with the whole of my team. We are always very appreciative of all feedback we receive and thank you for taking the time to provide your review.

Thank you once again for choosing the Sundance Apartments & Suites and we look forward to welcoming you again in the very near future.

Kindest regards
Giorgos Papadakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

We booked a superior one bed apartment direct with the hotel and requested a room close to all amenities due to one of our party having mobility problems. I could tell from the map there would be a number of steps to overcome but didn't realise the extent of steps up and down to reach other apartments and the small pool, it really was a little rabbit warren. The A/C was fantastic, in fact it was like walking into a fridge and had to be turned down on occasions. It also worked whilst the patio door was open!

Having requested an apartment near to reception and the main pool, we had to forfeit our superior room which didn't allow direcit access from the bedroom to the balcony/terrace or an extra wardrobe in the living area. This wasn't pointed out to us prior to arrival but we managed, and cannot fault the rooms, staff or cleanliness of this beautiful newish establishment.

The pool was fantastic however the only let down was the lack of toilet facilities near the pool areas! You had to either use the reception toilets which weren't that close to the pool when dripping wet, or use your own bathroom in your apartment which we found a lot easier being room 103. The lack of toilet facilities near the pool will definitely encourage people to pee in it which isn't hygienic or a nice thought. There was no reserving of sun beds and this was highlighted by the various notices around the pool and the restaurant. This meant that you could have breakfast between 8.30 and 9.00 and there would be plenty of beds to choose from. Come midday, you don't stand a chance of getting a bed. I can't understand why they have not made use of the upper gravel area (near the small car park and children's playground) for another tier of sun beds and toilet facilities!

All the staff were absolutely amazing from Bruce Lee (the unforgettable knowledgeable night porter), to the cleaners who cleaned our room daily. The Reception Manager was fantastic and gave us herbs from his garden to take home at the end of our holiday. Chef Gianni was really funny and we thoroughly enjoyed our morning chats. All the waiting staff were extremely friendly and welcoming. This little gem was close to the many bars and restaurants in the village of Koutouloufari.

There are plenty of cheaper apartments in Koutouloufari but the extra touch and finer attention to detail here, makes these apartments stand out from the others.

Would we return, most definitely,

Room Tip: rooms in the 300 rage will have better views, rooms 101-117 closer to reception, pool, restaurant and entrance to hotel.
  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank reallybrassedoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Sundance Apartments & Suites, responded to this reviewResponded 13 September 2017

Dear Guest

Thank you for choosing the Sundance Apartments & Suites and for taking the time to provide us with your wonderful review.

We are delighted that you felt so at home in our accommodation and that you thoroughly enjoyed your holiday. My team, in particular Bruce & Gianni, will be delighted to know that they exceeded your expectations in every way and I am sure they would wish for me to thank you personally for your kind comments on their behalf.

Your comments regarding the possibility of extending the facilities around the pool area have been noted and will certainly be given consideration for the future.

It was our great pleasure to host you and we look forward to welcoming you back in the very near future.

Kindest regards
Giorgos Papadakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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