All conveyance, food, stay , general body, technical presentation, family get together, games and entertainment programs, everything was well arranged , enjoyed by all and was a memorable one. Thanks to the leaders.
Babu K SMore
Booking.com
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Checked in with family for 3 nights with lake front plunge pool room. Not really happy with few things though the view is superb from our room.
The beds are old, power supply went in and off for almost 20 times in 3 days (Not exaggerating) and every time we need to switch on the AC with remote again!!
Breakfast was also average but one dinner we had here was excellent (continental/ grilled chicken)
The pool is very good. Well maintained. Wished they cleaned it a bit early so that we could have used in the morning. They clean only after 8am.
All staff were excellent in service.
Toilet was superb/ spacious.
If the management really take care this could have been one of the best properties in kumarakom.
Dear Guest,
Thank you for taking the time to share with us the good and not so good about our resort. We agree that power was quite erratic during your stay and there were a few glitches at the local power station which led to that. We have sufficient power back up so that power is restored within 10 to 20 seconds but the AC does take a few minutes to reboot. The breakfast offering is being looked into to see how, can it be modified to appeal to a wider guest profile. However, we have benchmarked ourselves against other luxury properties in the area and generally on the taste and the variety of dishes we come on the top. You acknowledged that you indeed liked the Continental Dinner that you had at our place and we greatly appreciate that.
Thank you for noticing that our staff made every effort to make your stay comfortable; Aveda Team service has been a big part of our offering. You mentioned that our beds were old. Our beds are not old but some guests don't like the mattress topper which can make the beds feel soft. Occasionally some guests ask us to remove the mattress topper and that has worked out well for them. We are not sure if you felt the beds to be too soft. However, we have looked into the mattress issue and so far haven't found any damaged mattress in our rooms. We will continue to monitor that.
Yes, we do our very best to serve our guests the best way we can and continue to strive to improve. Your feedback was received in the same spirit of our desire to improve.
Thank you again for patronizing Aveda Kumarakom and please do give us an opportunity to host you next time.
best regards,
Jyotish Surendran
Amazing place, friendly staff, good food. A must visit. We visited in April 2022. Upon arrival we were warmly welcomed by the staff .The staff were extremely friendly. We had a great evening there. Thank you Aveda.
Dear Dhanya,
Thank you for taking the time to share your experience at Aveda Kumarakom on TripAdvisor.
I am thrilled to note that you found the service impeccable and the team hospitable. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward!
My team and I look forward to welcoming you back on your next holidays too.
Warm regards,
Jyotish Surendran
General Manager
We stayed here in Nov-21/ we had booked 3 cottages overlooking the pool. Rooms & bathrooms were neat. Swimming pool was in good condition, even the kids pool in good condition. We had bfast and dinner inhouse, bfast spread is decent enuf, good tasty kerla delicacies included in the spread. The place is overlooking the lake, which makes the evenings magical. Staff is courteous. Would recommend the place. Try to strike a bargain before booking
Dear Guest,
Thank you for your appreciative comments and review on this forum, we are happy to know that you had a brilliant stay
at our resort, and our services and food were up to your expectations.
We look forward again to host you on your next holidays at Aveda Kumarakom.
Warm Regards,
Jyotish Surendran
General Manager,
The location was very lovely. The atmosphere was nice and inviting. My family and I had a great experience.
The excellent service and courteous staff added to the pleasure of the visit.
The rooms were spotless and well-kept.
The food was really wonderful.
Dear Guest,
Thank you for your review and kind feedback regarding your stay at Aveda Kumarakom. We are delighted to read such appreciative comments regarding the food, services and associates and such reviews motivate us as a team to excel further.
Thank you for bestowing us with good ratings and for your recommendation.
Warm Regards,
Jyotish Surendran
General Manager
Great place to unwind with sumptuous food, amazing service and very friendly and helpful staff.
Loved the stay and enjoyed thoroughly!!
The north Indian dishes chef makes you feel at home with amazingly good desserts!!!
Poonam
Muscat
Dear Ms. Poonam ,
Greetings from Aveda Kumarakom !
We would like to thank you for sparing your valuable time in giving us your feedback. We are pleased to know that you and your family had a memorable stay at our resort.
Thank you for staying with us and we look forward to having you back at Aveda Kumarakom.
Warm Regards,
Jyotish Surendran
General Manager,
