Visited in May last week.
Pandemic has taken a toll on upkeep of the property. The management will do the needful soon.
Rooms are spacious with high roof. Restaurant food was delicious and staff is courteous. They are short of staff as of now. Swimming pool requires complete overhaul.More
Hotels.com
Taking safety measuresBooking.comTaking safety measuresBooking.comTaking safety measures
We just returned from Zuri after 2 nights 9-11 of June 22. The place and the property is of a 5 star standard.
But unfortunately the service and upkeep dosent match the star rating.
After a long journey from Munnar when we were checked in a lagoon facing villa the Electricals were not working so we had to inform them and after 1/2hr and second reminder this was attended to.
Then we asked for an extra bed which again took 2 reminders and a good 45 mins.
At night our TV remote was not working, night lamp not working (so we slept with the closet light on) which were repaired after a call the next day. Cobwebs on the front door and if that was not enough we had a light in the bathroom hanging by its wire.
And suddenly on drawing the curtains that came into our hand.
When it got a bit too much we politely gave a piece of our Mind questioning the rating of the resort.
After acknowledging their faults they gave us a half hearted apology ( senior manager Shibi) and promised for compensating for their short comings which obviously were conveniently ignored.
Very disappointing
Dear Guest
We have noted your feedback and disappointed to hear that the stay was not comfortable.
We are in process of continuous upgrade and these feedback help us to improve upon our shortcomings.
A challenging time for the industry post COVID shutdown, we are continuously striving to meet all our guest expectations.
We are focused in maintenance work with our technical team doing their best to meet timelines.
Brilliance personified is the experience when you visit the Zuri Resort, Kumarkom. The service, food, upkeep, facilites and ambience deserve a Thumbs up and the Management needs to take a bow for this. The entire experience from Check in right upto Checkout was seamless and brilliant. Enjoyed the stay at Zuri - Well done Guys
Dear Guest
Thank you for this positive feedback which will keep the team spirits high.
We are in a recovery mode after a challenging phase and every step taken is towards bringing a visible change in our product and services.
Look forward to welcoming you back soon.
This hotel is the worst one staff are terrible front desk guys were worst and indifferent. I went with 21 family members and they have no consideration… rooms are worst quality… Beds have bugs in it…Lizards in almost all rooms, gloomy ambiance… it is a mess in the middle of a good location… guys don’t book this hotel at all..
Dear Guest
We are disappointed that we did not meet all your expectations.
Our team will introspect and do course correction so as to ensure we deliver hospitality the way it is meant to be.
We are on the backwaters of kerala and offer an array of services on property.
Destination Kumarakom is known for sustainable tourism and all properties practice as per guidelines without disturbing the ecosystem. Flora and Fona is an integral part of the property.
Monsoon which sometimes brings in the gloominess is a good time to rejuvenate at the Maya Spa and detox the mind,body and soul.
First the welcome drink, the dressed up coconut was truly unique and refreshing. The resort in itself is so beautiful that one doesn’t need to go anywhere outside. A whole lot of activities to keep every member of the family occupied. An early morning walk through the beautiful resort was very refreshing.
Food here is a foodie’s delight. Such a vast spread and an interesting confluence of various cuisines from traditional Kerala food to international dishes. Dessert section is especially mention-worthy!
Am sure to return with the family in tow.
Thank you for a memorable stay.
Pooja
Rajasthan Routes Trails Pvt Ltd
Dear Pooja
Thank you for such a wonderful feedback.It covers all aspects of our property and how to enjoy the destination.
We look forward to your next visit.
Welcome Back to experience hospitality the way it is meant to be.
We went mid of may just rainy weather started super climate beautiful time to come and enjoy the resort with family. hotel staff are so caring and makes you feel like your home. i must thanks to all zuri staff for making our trip mind blowing super.
(F/O) Santosh , Homey, Albin , Sibi (F/B) Xavier ,Vijay, Vineeth and many more... thank you so much for making our trip so wonderful without any -IF OR BUT -
super rooms..super property good water actives and can't forgot back water
GOD BLESS YOU ALL AND WE MEET SOON :-)
Dear Guest,
Thank you for choosing to stay in Destination Kumarakom- at The Zuri
We are happy to note that the product and services met all expectations.
Thank for recognizing our team who are the pillars of our operations.
We look forward to your next visit.
