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Reviewed 22 April 2022 via mobile

The room had a balcony with lagoon view as in my picture and as we walk out we have sit outs to the breathtaking Vembanad lake where we enjoyed the scenic sunset. The in-room dining options such as pizza, club sandwich, hyderabadi chicken biryani, karimeen fish fry with prawns moilee curry proved they offer both continental and authentic kerala cuisin. We were pleased with the breakfast spread at the Lime Tree restaurant and the freshly made dosas deserve special mention. Ambil at Maya Spa administered an Ayurvedic massage followed by shirodhara that made me feel relaxed and rejuvenated. I also would like to appreciate the smooth assistance provided by Honey during checkin and checkout. Overall the experience is absolutely memorable and we will return to make more memories.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank Sherry M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 23 April 2022

Dear Guest
Thank you for the wonderful feedback and for choosing The Zuri Kumarakom for your stay.
We look forward to your next visit to this beautiful backwater destination.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2022

Though the grand entrance raises your expectations but the property and the people raises it even more by their service. Fishing to Spa to Candle light dinner to arranging for a cab, you utter it out and its done. Its a city within, where you wont miss your world but you will miss this place when you are in your world. We were on our way to Lakshadweep and considering we were flying from Cochin, added this place in our itinerary and now we miss this place more than Lakshadweep itself. Staff is wonderful here, looking to visit again.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank travelankit28
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 21 April 2022

Dear Guest
Thank you for the wonderful feedback and raising the spirits of our team to deliver hospitality the way it is meant to be.
A challenging 18 months.Destination tourism pace is slowly picking up with patrons like you and many who will help us to regain foothold and bounce back.
Thank you once again for choosing to stay with us.

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Reviewed 15 April 2022

Property exudes charm and has a great view overlooking the mighty Vembanad Lake. However, most of the property requires an urgent maintenance cum upgrade. Food was a big let down , not much local cuisine to choose from and prices were exorbitantly high and lacked any distinct taste. Breakfast Buffet too was pretty average. Room was comfortable and the property is a nice place to laze around.. Cultural activities during the evenings were a Mesmerizing affair amidst the superb ambiance notwithstanding the mosquito bites .. Service levels were good . One can catch a houseboat right at the resort's boundary.. Plenty of other activities available mostly on a chargeable basis. This property has a lot of potential and very well located , management should look at the areas of improvement and feedbacks.

Room tip: All rooms overlook the lake or the lagoon.
Date of stay: December 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank Sandip_7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 18 April 2022

Dear Guest
Thank you for the feedback and choosing to stay in the destination.
As one is aware destination tourism re-opened as soon as covid19 cases and TPR rates came down and restrictions were lifted for travel.
As decision makers
We are well aware of the challenges of running a property post lock down.
We depend on cash flow to manage the different areas that need urgent attention. The bucket list is long.
Currently the team is focused in areas that need attention and this will continue till every aspect of the product is covered.

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Reviewed 9 April 2022

Being a wedding planner, and having done many weddings at the Zuri Kumarakom, I had no doubts in my mind that I was going to have a great weekend. But then, how relaxed and rejuvenated I felt after staying there, was what i didn't expect. The wonderful greenery, the calmness of the backwaters and the luxury of the amenities was quite pampering. The polite and helpful staff and of course the amazing food had be absolutely floored. Me, my husband and kids had a wonderful experience and still can't stop talking about it. Thank you Zuri for your top notch excellent hospitality.

Room tip: The pool villas are the best
Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
Thank malluweddingplanner
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 9 April 2022

Dear Guest,
Thank you for a wonderful feedback.
We are happy that the team took good care and the product met your expectations.
We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2022

Horrible hotel , termite in the rooms, very rude staff...specially at the restaurant...very bad experience...we were a family with seniors and a child, and had the worst experience, acs leaking, roofs of the lobby leaking as it rained heavily very low infrastraucture, horrible food, would never stay there again...during these pandemic times, we cannot afford to stay in rooms with TERMITES, NOT AT ALL SAFE TO STAY. we stayed at zuri, thinking we will get high standards,but it was vice versa. Its not even a 1 star property

Date of stay: March 2022
Trip type: Travelled with family
Thank RohineeG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sarat Valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 29 March 2022

Dear Guest,
We faced a terrible storm and heavy downpour, a day when the weatherman predicted light drizzle.
We all are responsible for this change in weather pattern and global warming and the future holds on sustainability and responsible tourism.
The global pandemic hit the tourism industry and we resumed operations based on government directives.
First we have carried out extensive clearing of the property grounds and further we have initiated repair and maintenance work on property depending on labor available and cash flow management. This will be ongoing and it is visible in plain sight. We wish to execute all works in a systematic phased manner with a timeline set by our technical team.
Extensive wood work on property is being replaced and pest treatments is ongoing.
As a fellow hotelier and in the trade i am sure you too have faced these challenges.

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