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Reviewed 27 December 2019

Great property, best Spa ambience that i can vouch being a global traveller, good food and very smiling & warm hospitality by Zuri Kumarakom, hope to come back. Thank you everyone at Zuri for working so hard to make our stay an amazing holiday with family and friends :)

Date of stay: December 2019
Trip type: Travelled with family
1  Thank Jagdishtravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sarat_valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 1 January 2020

Dear Guest
It was a pleasure having you stay with us at The Zuri Kumarakom. I take this opportunity to thank you for your time in evaluating our property and services.
We are happy to know that you have enjoyed your stay with us. We are truly grateful for the wonderful things you have said about the resort, team and services. At The Zuri Kumarakom, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
I am delighted you had a memorable stay with us and we were able to exceed your expectations and look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

We went there in December to celebrate my anniversary and birthday with my family. It’s a great property, very well maintained, excellent staff, great food and perfectly maintained rooms. They have a lot of activities and programs inside the property itself. They also go the extra mile to make you feel special on your special day❤️. Worth an experience!

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank urmilam24
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sarat_valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 24 December 2019

Dear Guest,
It was a pleasure having you stay with us at The Zuri Kumarakom. I take this opportunity to thank you for your time in evaluating our property and services.

We are happy to know that you have enjoyed your stay with us. We are truly grateful for the wonderful things you have said about the resort, team and services. At The Zuri Kumarakom, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

I am delighted you had a memorable stay with us and we were able to exceed your expectations and look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

I stayed over a weekend at the resort. It had lovely grounds and was next to Vembanad lake. Despite the lovely setting and friendly staff, I felt that the resort was tired and needed refurb, the service was quite average and the spa too was only average. I felt that the price I paid was too much for the quality of the resort

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NJacob
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sarat_valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 23 December 2019

Dear Guest
Thank you for sharing a valuable feedback. We have noticed from your feedback that you were not completely satisfied with your experience at the hotel. Our endeavor is to provide best in class service to all our patrons and it is disappointing to learn that we did not live up to your expectations.
We request you for another opportunity to be of service to you and I personally assure you of a pleasant and memorable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2019

We had an amazing time at Zuri. The resort has a beautiful and peaceful setting. However what we most loved the most was the caring staff at Maya spa, especially Dr. Suchitra who took the time to listen to our problems and thought us energy balancing Ayurvedic breathing techniques. We hope to be back here again soon!

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank 663ceydam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sarat_valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 23 December 2019

Dear Guest
We are pleased to see that you enjoyed your time at The Zuri Kumarakom. We have noted your valuable feedback. On behalf of our entire team at The Zuri Kumarakom we thank you for your business and we hope to see you again when your travels bring you back to the destination!

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Reviewed 21 December 2019

Returned back from a 2 night stay at The Zuri Kumarakom in Dec 2019. The resort property is amazing. Ideal destination if you are looking for a laid back, idyllic, nothing-to-do kinda stay. The hospitality is great too. The resort could do well to create a little play area for kids, at least a slide, since doing nothing is not fun for kids ! Also, the food was a let down, breakfast spread is average and overall the food is not great. Rather, we found a restaurant 'Karma Chakra', just a 10 minute walk from Zuri to have great food, you can find reviews for the place on tripadvisor.

Room tip: Head to 'Karma Chakra' restaurant just a 10 minute walk from Zuri for much better tasting food.
Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
1  Thank surajcz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
sarat_valsraj, General Manager at The Zuri Kumarakom, Kerala Resort & Spa, responded to this reviewResponded 23 December 2019

Dear Guest
Thank you for sharing a valuable feedback. We have noticed from your feedback that you were not completely satisfied with your experience at the hotel. Our endeavor is to provide best in class service to all our patrons and it is disappointing to learn that we did not live up to your expectations.
We request you for another opportunity to be of service to you and I personally assure you of a pleasant and memorable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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