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Reviewed 5 January 2022

We stay during new year, i think the best property in terms of living , activities but the downside is new year party very boring don't even have anchor, also due to covid party gets over at 10:30 but on check it said that party started at 7 :00 end at 12:00 and also they said they do firworks at 12:00 that also missing.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mohitj94
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sanjay Varma, General Manager at Kumarakom Lake Resort, responded to this reviewResponded 6 January 2022

Dear Mohit,

We very understand your disappointment that you could not celebrate new year's eve in full revelry. As you know by now, we are in the midst of the third wave and there were last-minute restrictions imposed on all celebrations. Hence we had to curtail a lot of activities. We take full responsibility to the extent that we could have communicated the revised guidelines to you. We request you not to let this one act of miscommunication mar your overall impression of the hotel and its services.

Warm regards

Sanjay Varma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022 via mobile

Overall it's a lovely property right next time the Vembanad lake. The property is well managed in general. There are quite a few activities to do such as pottery and mat weaving which kept the kids busy. The service was good but can be better for a place like this. Often, we were the only people in the restaurant and had to really view for attention of the waiters. The food needs more vegetarian options but is good. One sore point was when they added an extra restaurant bill by mistake to our final bill, which was probably a genuine mistake but left a sour taste in our mouth. Normally one doesn't check bills thoroughly. Partly the issue was that they didn't get the bill after every meal and had to be reminded.

Date of stay: December 2021
Trip type: Travelled with family
Thank 766arvindk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sanjay Varma, General Manager at Kumarakom Lake Resort, responded to this reviewResponded 6 January 2022

Dear Arvind,

Greetings of the new year!

We have taken cognizance of your feedback. Training is a continuous process for us at the resort and we shall make double efforts to train our associates in the areas highlighted by you

Warm Regards

Sanjay Varma

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Reviewed 4 January 2022 via mobile

Good property. V good swimming pool. Awesome food.
Special mention to SR. Restaurant Manager: Mr. Johney M. D.
He really went out of his way to make us feel comfortable.
He arranged traditional Kerala food for lunch. It was amazing.
Mr. Kavi took amazing pictures

Date of stay: January 2022
Trip type: Travelled with family
1  Thank Passport49385490480
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sanjay Varma, General Manager at Kumarakom Lake Resort, responded to this reviewResponded 5 January 2022

Dear Guest,

Greetings of the new year!

Thank you for complimenting our associates by name. Shall share your feedback with them. Am sure it will inspire them to do even better in their work.

Warm Regards

Sanjay Varma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2022

Excellent Property but the Management should seriously look into improving room service which is below par of such a good resort.

Resort is very clean and well maintained. It is an ideal place to unwind and relax. Very good ambience. Meandering pools are well maintained.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank drpanthaki
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sanjay Varma, General Manager at Kumarakom Lake Resort, responded to this reviewResponded 5 January 2022

Dear Guest,

Greetings of the new year!

We have taken cognizance of your feedback and will augment our training and systems to ensure that our guests at all times get the service that is due to them.

Warm Regards

Sanjay Varma

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Reviewed 3 January 2022 via mobile

A family of 10 from various timezones..planning a trip for over a decade..couldn’t have culminated any better than at Kumarakom Lake Resort.☺️

Thank you Dipesh for suggesting the MPV
and Special Thanks to you & Teji for blocking the corner cluster of 4 MPVs exclusively for us considering full house occupancy.

Can’t express in words the experience we shared and brought us all together as a family. Esp. In the meandering pool & houseboat☺️

Kudos to your staff that work round the clock to ensure service is top notch.

Thank you for making our stay at Kumarakom a memorable one.

Merry Christmas & A Happy New Year to you and your team and their resp. Families.
Keep doing what u do best.
Cheers

Date of stay: December 2021
Trip type: Travelled with family
Thank CapRavish
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sanjay Varma, General Manager at Kumarakom Lake Resort, responded to this reviewResponded 3 January 2022

Dear Guest,

Greetings of the new year !

We are glad that the family enjoyed their family time in the serene and picturesque surroundings of our resort. Shall surely your feedback to the associates.

Warm Regards

Sanjay Varma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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