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“Good, but a little idiosyncratic”
4 of 5 bubbles Review of Coconut Lagoon

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Coconut Lagoon
Ranked #3 of 26 Hotels in Kumarakom
Certificate of Excellence
Canberra, Australia
Level Contributor
79 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Good, but a little idiosyncratic”
4 of 5 bubbles Reviewed 23 February 2012

We spent a few days in Coconut Lagoon at the end of a two week trip around southern India, in order to have a bit of down time before we took the long flight home.
Having decided to spash out, we opted for a heritage mansion. I'm not sure that this was such a good idea. As one of the other reviewers mentioned, the mansions are two story with slightly suicidal creeky steep stairs to the ground floor bathroom. Not great in the middle of the night. The first mansion we were allocated (202 from memory) was very close to the lake, but very small. It felt a bit claustrophobic, and you could hear the neighbours on both sides. We then asked to move, which did happen after a request and follow up. This mansion was at the end of the same block of four, but far larger with far more natural light. A lot nicer.
In retrospect, there's a lot to be said for the privacy of the bungalows although they are further from the lake.
We ate at the main restaurant in two out of three nights. The food was good, with lots of Indian choices, flavoursome and spiced to a level that was comfortable for foreigners. However, it would have been nice if there had been more than one european choice (pasta with tomato or cream sauce and cheese) on the alla carte menu - after a few weeks in India we were looking forward to something plain. And you don't always want a buffet every night.
There was a wine list (all Indian wines) with a decent red house wine, available by the glass, and beer was well priced. The dinner musicians were also outstanding - apparently they play in the local temples.
Breakfasts were good - plenty of european and Indian choices. Kerala is a great area for interesting breakfasts like dosas.
I really have to mention how good the staff in the restaurant were - super friendly, encouraged to talk to guests when they weren't serving and all in all they gave the impression that they genuinely enjoyed their jobs (thanks for the cricket updates Mohammed) . When we left the resort they came out to wave us off - it might be a standard thing, but it was still touching.
Two last things to mention quickly:
The minibar was quirky - cashews, beer and soda water only - but very well priced.
The two free activitiies we tried - the sunset cruise and bird lecture - were both professionally run, and worth doing.
All in all, a nice experience even if there were a couple of things that I would have liked changed.

Room Tip: If you're in a heritage mansion, ask for a room at the end of a block.
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
Thank traveltimeCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,168 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (323)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Los Angeles, California
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

No words, or pictures can explain how peaceful, spectacular, romantic this resort truly is. It is just magical. If you have sone down time, don't miss it. No TV's, no reseason. It is perfect! The yoga classes are amazing, the pool was divine in the evening and the staff was wonderful.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K212aren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

This has to be the highlight of our trip! It is absolutely beautiful! A must do!! We got to the property after a 4 hour journey. We got in by 3pm, we hadn't eaten on the way as we weren't sure about what would be a good choice - didn't want the girls sick! We got to the restaurant after checking in and settling only to be told the kitchen was closed and sandwiches were at offer! I requested for white bread option for the girls (kids are always picky) I was told it wasn't available! At this point we were truly frustrated, having to hear the constant ‘No’ at the previous property Spice Village and the experience at Brunton Boatyard - we just lost our shirts and asked to meet the General Manager. We met the GM and he apologized said all should be good from this point on. He tried to make our meal complimentary -that's what the Manager of the restaurant FEBIN said- we didn't accept it. We just wanted good service. We had mentioned to him that our next port MARARI beach was yet another CGH property (surprisingly, enough he didn't even communicate to the GM at the other property that he had some disgruntled guest coming his way!) and even though we were there for two days all we got was a single nod on one occasion that he crossed us, but no follow up as to how things were. Which we found surprising!
It was FEBIN the manager at the main restaurant made us finally feel like we were on holiday! He was the one who gave it the personal touch for us. He was fabulous! He's Christian and inspite of the fact that he was working on what should have been his time off with his family(Christmas Eve and Christmas Day)- he wore the biggest smile!
The food was good, the property beautiful, staff at the restaurants great (the front office leaves much to be desired) But an overall experience was good and We can happily go back to Coconut Lagoon!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MathSing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herefordshire
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

We were given an upgrade to a heritage mansion which, initially, we were pleased about until we saw the room. It was semi-detached with a huge bedroom upstairs, a dark sitting room downstairs, and, off this, an open-air shower room. The problem was that, if you wanted to go to the loo during the night, you had to negotiate the steep, creaky stairs. The other unpleasant side of this was that you could hear everything going on in the bathroom next door. Most of the rooms were in bungalows which, although smaller, would be much more convenient and private.

That aside, the place is delightful with hammocks along the lake-side and plenty to see and do. Pedestrian access to the local village is beside the staff canteen and you can walk along the river and see life going on around you. A trip along the backwaters was well worthwhile with lots of people and birds to watch. We also went on a birdwatching trip round the property with Geethu and saw 33 different species. There are wetlands here with hides where we saw a monitor lizard as well.

Despite the inconvenience of the bathroom, I have given this a 5 star rating as it was such a lovely place.

Room Tip: Go for a heritage bungalow, rather than a mansion or, if you can afford it, a private pool villa on...
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RussellHerefordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anjali T, Vice President Marketing at Coconut Lagoon, responded to this review, 24 February 2012
Dear Guest,
Thanks for your review on Coconut Lagoon. Am sorry you weren't happy with your upgrade to the Heritage Mansion. We understand that having the bedroom and the bathroom at two different levels might have been inconvenient especially at night. The team should've probably showed you the Mansion before assigning it to you. A learning that we shall work with for sure. Thanks for your thumbs up for the bird watching experience while at Coconut Lagoon. We hope you will come back in the future for a longer stay.
Regards,
Anjali Tolani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Patna, India
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

Well I am a bit late for this review,but since I am going to Kumarakom again next month ( staying in a different place this time ) I thought I would add my 2 cents. I had a guest from Africa to whom I was showing the backwaters and we booked 2 rooms for a day in October and I have to say there really was very little you could fault with this place. The property is amazing, the views are truly mind blowing,the cottages are very Authentic Kerala, the modcons are all there and the best part is the open air bathroom. In a secluded place like this the variety of food is top notch . the only con I would say is that for a person like me addicted to TV and the net, it was a bit disconcerting to be cut off for those, although there is free wifi in the reception area. There was this gentleman, I think his name was Mr. Manoj who upgraded us from the basic room to the cottage.. Very nice place , a bit pricey but hey, India is very overpriced these days.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indianartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coconut Lagoon

Property: Coconut Lagoon
Address: Po Box 2, Kumarakom 686563, India
Region: India > Kerala > Kumarakom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kumarakom
#1 Romantic Hotel in Kumarakom
#2 Family Hotel in Kumarakom
#2 Luxury Hotel in Kumarakom
Price range (per night): ₹ 8,597 - ₹ 22,431
Hotel Class:4 star — Coconut Lagoon 4*
Number of rooms: 50
Official Description (provided by the hotel):
Coconut Lagoon is CGH Earth group's 'celebration of Kerala' on the Vembanad Lake, Kumarakom. Built on a coconut grove with water channels in between, this is truly a unique experience for the guests. As a responsible tourism venture, this eco resort brings alive the culture of the place as well as take good measures to protect the environment through its many recycling and protection processes. ... more   less 
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Also Known As:
Coconut Lagoon Hotel Kumarakom
Coconut Lagoon Kumarakom, Kerala

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