We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (58)
Filter reviews
58 results
Traveller rating
47
7
2
1
1
Traveller type
Time of year
LanguageAll languages
47
7
2
1
1
See what travellers are saying:
Filter
Updating list...
7 - 12 of 58 reviews
Reviewed 9 January 2016 via mobile

I traveled with my family... 2 rooms (4 people)
We were impressed with the hotel, amazing rooms, outstanding pool ... Great service.

On our first night after a dip in the pool my sister took a shower with such bad luck that water started going eveywhere in the bathroom; the shower wasn't built correctly to keep water with such great pressure to stay where it was supposed to.
After about 1-2 min in she realized what was going on and started screaming for help to dry the bathroom since she had made a mess... By this time the shower was off of a while and back on with very low pressure to keep the water contained.
I went fast to see and water was a bit outside on the bathroom, going into the washroom area which has hardwood floors....
Dried thoroughly... Called reception for a mop and that was it.
Went to the other room to see if that happened to my parents but their shower had a much pronounced division so that wasn't an issue here.

Next day I woke up and saw that right where the water touched the wood for obvious reasons it had inflated a bit as wood does...I was surprised.

Anyways everything kept going perfect, short showers with low pressure ... Everything fine.

The surprise came at check out when we paid for our stay and had the lady tell us we owed xxx amount of money for the wood and that if we didn't pay it would go straight to their lawyers...

We weren't trying to scape or anything to have been treated as thieves. Also they kept insisting the room wasn't good to keep renting so we should pay for they time it would be kept out of service when what happened was barely visible ...
Anyways we offered some money which wasn't good enough for the owner who called and from being a nice respectful person ended up being completely disrespectful and completely unqualified to treat customers....
My dad talked to her and ended up raising his voice over how she treated him, with no solution whatsoever....
One of the ladies at the front desk kept threatening us with lawyers... Which is not precisely what you would expect from someone who treats customers everyday and should be trying to find a solution...

Anyways don't know what this is going to end up with
But I'm attaching pics of the shower and the hardwood floor so you can judge for yourself.
Shameful
We really wanted to go back....

Date of stay: January 2016
Trip type: Travelled with family
3  Thank Alejandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCRVilladeLeyva, Director de Relaciones Públicas at Hotel Casa Real Villa de Leyva, responded to this reviewResponded 12 January 2016

Ms. Alejandra G.
We appreciate your time to comment and express opinions about our Hotel.

At Hotel Casa Real Villa de Leyva we are in constant pursuit of excellence to always provide good experiences for our guests.


Kind regards

Belén Osorio
Hotel Casa Real Villa de Leyva
Hotel Casa Real Villa de Leyva.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2015

Villa de Leyva is one of my favorite spots in South America. Its Spaniard colonial charm. the original stone streets, the large central square, every turn brings the discovery of a new private courtyard serving up laughter music fun and fare. The Hotel Casa Real was the best experience by far. It has the feel of a royal palace in a small boutique hotel operated by a husband and wife team of young entrepreneurs. They carefully craft each experience and provide 5 star service in the spacious luxurious rooms. The staff is extra friendly and the charm is unsurpassed.

Room tip: All rooms are well appointed. I recommend their presidential suites.
Date of stay: November 2015
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank 211anthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCRVilladeLeyva, Director de Relaciones Públicas at Hotel Casa Real Villa de Leyva, responded to this reviewResponded 9 December 2015

Dear Mr. 211Anthony; First at all thank you for your comment.

For us is always a pleasure give the best service and look after our guests. We are continuously searching the excellence in order to become an exclusive option of lodgind in Villa de Leyva.

We hope you come back and enjoy with us.

Kind Regards;

Belén Osorio
Relaciones Públicas
Hotel Casa Real Villa de Leyva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2015

Casa Real in Villa de Leyva has perhaps the worst decor of any hotel in town, but is at the same time the best hotel in this colonial city. The place has great service, it is clean, and food and drink are above average. Some five blocks from the main square, you have to walk a bit, but as bonus it is quiet and peaceful. The swimming pool is wonderful. Having stayed at many other hotels in this wonderful town, we definitely feel Casa Real is a great alternative.

Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Cocolo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCRVilladeLeyva, Director de Relaciones Públicas at Hotel Casa Real Villa de Leyva, responded to this reviewResponded 21 October 2015

Mr. Cocolo47 , thank you for your kind comments about the Hotel Casa Real Villa de Leyva , we are always looking to improve our services for comply our guest's expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2015

Hotel Casa Real is a very good weekend stay. My girlfriend and I went for the weekend and stayed at the master suite which was amazing (great bed, jacuzzi, and breakfast included)
Food is very good but not spectacular, the facilities are very nice and it has kind of a classic feel to it. Staff is very friendly, I asked them to help me propose to my girlfriend and they helped me with all the details (flowers, logistics, etc.)
Price is steep, but well worth it if you want to pamper yourself.

Date of stay: March 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Leopoldovas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCRVilladeLeyva, Director de Relaciones Públicas at Hotel Casa Real Villa de Leyva, responded to this reviewResponded 4 August 2015

Mr. Leopoldovas, for us is a pleasure to give our guests the best service. We are working continuously improving our services. We hope to attend you again, and try our new menu.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Date of stay: December 2018
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews