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Reviewed 15 April 2017 via mobile

My wife and I just stayed for Easter. We were hoping for a relaxing couple of days at a low-key hotel where we could visit the town, read and relax. We booked the biggest suite. Unfortunately, both the room and the hotel were very dirty. I am not terribly demanding but do require a basic level of cleanliness. This hotel clearly failed. Dust everywhere. Outdated furniture, appliances and decor. Worn out towels and linens. I hate writing this review as families depend on the jobs which this hotel generates. However, upon politely raising this with "Mr. Lionel", the General Manager (presumptively revered but actually likely feared by the staff), he did not seem to take our comments seriously. Had a "shrugging of the shoulders" attitude - even when Ee told him we'd report the deficiencies on Trip Advisor. He did send staff to clean the room in a "special" way but it was more of the same. They need to close the place down for two weeks and conduct some deep steam cleaning.

The breakfast was rather poor with a narrowly limited selection that included eggs and more eggs. The worst part is that my wife and I were repeatedly denied an extra "arepa" (corn meal and cheese bread) as they had just 60 for all the guests.

The pool and "spa" areas seemed equally unclean.

The only saving grace were the friendly staff who seemed fearful of the management. Hopefully, someone translates this review for them and they consider this representative review from a fair couple who truly wanted to enjoy the stay but came away very disappointed. For now, we would not recommend this hotel. We've been to Casa San Antonio in the town of Villa de Leiva and it's 200% better at the same price.

Date of stay: April 2017
Trip type: Travelled as a couple
3  Thank marlonc716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2017

I stayed at Villa Lina with a group of 50 people, and the staff was very attentive to the many different needs in the group, always willing to try to accommodate us. Villa Lina has a variety of different kinds of rooms: jacuzzi suites, rooms with kitchenettes and more simple rooms. The pool/saunas/exercise room are great. Several people in the group had massages, which they said were excellent.

It is not right in the center of town, but it is only a 10 minute walk to the main plaza, and they have free transportation available in the evenings (on weekends).

Room tip: Make sure to ask about the different kinds of rooms. The rooms closer to the reception are closer to the road, but I didn't find it noisy
Date of stay: March 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Bonnie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2015 via mobile

We stay with my family for 3 nights. The rooms were ok, nothing special good to spend the night.
The service was good and breakfast excellent, a lot of food and different type of bread every time, in 3 days we had pandeyuca, almojabana y arepa. Everyday breakfast was delicious.
The hotel has different facilities. Swimming pool and gym are not so big but we didn't use them same as the spa, so I can't give any comments.

Date of stay: June 2015
Trip type: Travelled with friends
Thank Nazly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2014

The size of our room was great, loads of space, really comfortable. Location of the hotel is pretty good as well - not in the centre but close enough.

The only minus was dust on the roof beams - and I don't mean a week old dust, but months and months of dust! The rest of the room was perfectly clean so it's really weird they didn't clean it there, the beams weren't that high up!

Also, they have a heated pool but you need to tell them well in advance so it can be heated - it was super cold when I went there...

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank MagdaInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

My wife and I had an incredible stay here. We got upgraded from a standard room to a jacuzzi suite for no cost. The pool, hot tub and sauna are all very nice and well maintained. The view from our room's front door is lovely and there are a few hammocks. The staff is incredibly professional and hospitable. The included breakfast was above average. It's a bit of a walk from the main plaza (15-20 min), but very worth it. One of the best hotel stays I've had in years, but the price is very affordable.

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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