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“Not good at ALL”

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Al's Laemson Resort
Ranked #74 of 103 Hotels in Chaweng
A TripAdvisor Member
31
Reviewed 7 August 2014 via mobile

Came as a family. On our reservation was mentioned 4 adults 1 child - didn't accept to give us a fifth bed... After lots of discussions, almost midnight, they agreed to bring a baby crib mattress. This was the welcome greeting.
In the bungalow hot water rarely. Very hot water at the swimming pool always. Poor beach. Very bad smell around - low level of house keeping ( if possible pic. will be attached). Staff not nice and understands very little English. A huge disappointment for our Thai island vacation.

Stayed: August 2014
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA l, Front Office Manager at Al's Laemson Resort, responded to this reviewResponded 23 August 2014

We extend our extreme apology for the said unfavorable feelings and negative impression during your arrival in our porperty.

We are now looking into these comments the root cause and how we can make a systematic improvement.

The stinky smell was brought by our neighboring hotel that their disposal system was not orderly.
We aready caught as well our neighbors attention for this smell disturbance.

We are still hoping that someday you can come accross in visitng us again and see how the plan improvement we will do to address all of these comments.

Thank you.

In behalf of the Management of Als Group

Nora Lim
Front Office Manager
Al's Grup

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Reviews (188)
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42 - 46 of 188 reviews

Reviewed 7 August 2014

-waking up to the stinki smell of sewage running in pipes to the sea
-staff are not nice
-terrible breakfast(ants in the maple syrup and everywhere else.)
-the sea is about 20 centimeters deep,
-the pool is warm like a big
hottube

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hadarkama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA l, Front Office Manager at Al's Laemson Resort, responded to this reviewResponded 23 August 2014

We thank you for sharing this observation as this is a big help to us finding the cause and remedies that we can do.

The stinky smell cause of waste was on the pipe of our neighbor hotel as their disposal system was not on a proper system. We caught the attention of our neighboring hotel to address this as this does not affect us only but also other neighboring hotel besides.

The swimming pool that is extremely hot as you observe , was brought for its open space expose direct to sunlight.

We have done some improvement on our restaurant facilities as well.

We hope that this will not be an hindrance in visiting us again as we welcome you to see the improvement we have done.

The accessibiity of the beach as we cannot cater sometimes at Al's Laemson because of its seasonal time, we have the alternative property that we can bring you everyday if you wish to spend the day on th beach area.

Thank you.

In behalf of the Management of Als Group,

Nora Lim
Front Office Manager
Al's Group

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Reviewed 6 August 2014

My son was getting married so we had many relatives staying at Al's Laemson. They were very helpful and we were delighted with the villas. The pool was refreshing and fun. The shuttle was good to use to take our group to town in the afternoons. Breakfasts were generous and we enjoyed the meal we had there one night.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank 25Sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA l, Front Office Manager at Al's Laemson Resort, responded to this reviewResponded 12 August 2014

We treasure your obseration and we extend ou greatest appreciation for sharing your satisfactory experience during your stay with us.


As we are inclined to do our very best in serving all our visiting guest, we hope and welcome you again together with your family and friends to visit us again on your next holiday trip.

Have a nice day.

In behalf of the Management of Al's Group,

Nora Lim
Front office Manager
Al's Group

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Reviewed 1 August 2014 via mobile

Stayed here on Al' s Laemson for 14 days in connection of my wedding. Had invited 60 guests who lived in different bagalow on the wedding week. Also had a super good and nice wedding plans Nora Lim as arranged everything for us.
Those who worked there was helpsome and nice.
The rooms clean and nice.
They have very nice pool bar as well, lots of delicious drinks.
The food/ breakfast buffet wars verry good.
Sad with the beach, it does not possible to swim there... can go 5min along where it is nice beach to swim in. It offers free bus that run every hour to Chaweng center, where the other Al' s Resort is.
We have had the nice and pleasant throughout ours stay at Al s Laemson.
Recommend this hotel is strongly.

Z & B♥

Stayed: August 2014, travelled with friends
Thank zina k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA l, Front Office Manager at Al's Laemson Resort, responded to this reviewResponded 3 August 2014

Thank you Zina & BK for spending your big day with us.

We are very lucky to have you and all your guest spending the holiday and witness as well your amazing wedding.

In behalf of the Management and staff of Al's Laemson, we feel great and hope to see you again on your next holiday trip.

Our best wishes,

Nora Lim
Front office Manager/Wedding Planner
Al's Group

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Reviewed 1 August 2014

I had a great experience at the resort. The room was spacoius and clean, and the staff was friendly and helpful. In July the sea at the beach just in front of the resort is not high enough for swimming, but they offer free shuttle to Al's Resort a few min drive away. Also just around the corner a few minutes walk there is a nice beach. A great stay!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank IngridLHNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NORA l, Front Office Manager at Al's Laemson Resort, responded to this reviewResponded 3 August 2014

Thank you for this shared experience.

We are inclined to do our very best for all our staying guest in terms of customer service.

The beach area was on its natural way that has the season when it is swimmable. Our other property ( Al's Resort) are always available for Al's Laemson guest to use the beach area .

We wish to welcome you again on your next trip with your friends.

In behalf of the Management of Al's group,

Nora Lim
Front Office Manager
Al's Group

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Additional Information about Al's Laemson Resort

Address: 154/14-15 Moo 2 | Chawaeng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Chaweng
#51 On the Beach Hotel in Chaweng
Price Range: ₹ 3,793 - ₹ 12,085 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Al's Laemson Resort 3.5*
Number of rooms: 79
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Also Known As:
Al`s Laemson Hotel Chaweng
Al's Laemson Resort Ko Samui/Chaweng

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