We were in the area visiting some friends and needed an overnight stay. When we checked into our room, it was tired, dated early 80s decor. The curtains sagging, the carpet thin and dark in patches, the bathroom old with grimy grouting. Lights had bulbs missing, the furniture was battered, the bed the most uncomfortable I have slept on in western Europe. Oh, and polycotton sheets! We visited the swimming pool - it was probably pleasant at some point when Margaret Thatcher was still in power... Dirty, messy, hair in the plugholes and on the floor in the changing rooms - what I would expect in a dodgy public swimming pool. We were woken at 8am on a Sunday by workmen fitting carpets in the next room, hammering nails. After 15 minutes I phoned reception to ask them to stop, and was met with surprise. The noise stopped shortly after... for a while. We checked out at 9.30am and when I enquired what was going on, we were told that the carpets were being replaced. About time too, I thought. But where was the customer service? Why was I not informed of the possibliity of being woken by workmen early on a Sunday when I checked in? Where was my discount for staying in what was a substandard room requiring refurbishment. They did give me 50% discount in the end. I get to stay in 5* hotels for work, and all sorts of places when I'm paying myself. I've shared rooms with all sorts of wildlife, but it's a pretty poor story if there's a UK hotel I wouldn't return to...
- Official Description (provided by the hotel):
- Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more less
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