Looks good from the outside, interisting features inside, but a very Soviet approach to service; no initiative from the staff, room very hot and noisy due to traffic outside.
The restaurant food was expensive and mostly not value for money, the automatic 10% service charge added makes a mockery of the concept of service. The only thing they were quick with is to present you your bill.
Starters arrive together with main courses or after, it is always the same music on and on and on and on until it stops being funny.
We had a couple of power cuts and the staff were so quick lighting candles it must be a regular occurrence. Also, leakage in the bathroom from the floor above which caused me to slip and a toilet bowl that came loose from the wall, did not inspire confidence in the build quality.
The WIFI could not support skype.
If not staying too long it is an ok hotel, but I have been in better places for less money.
- Official Description (provided by the hotel):
- A 5-star hotel in central Aktau, this modern hotel features a colourful design, stylish bar and restaurant and a large outdoor swimming pool. The Caspian Sea is a 10-minute drive away. Grand Nur Plaza Hotel offers elegant, air-conditioned rooms with cable and satellite TV, a safe and balcony. Some rooms have separate living and sleeping areas. The Sultan restaurant serves fine Russian and Europe ... more less
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