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“Indifference performed to perfection”

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Grand Nur Plaza Hotel and Conf Centre
Ranked #7 of 12 Hotels in Aktau
Den Helder, The Netherlands
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Indifference performed to perfection”
Reviewed 24 April 2012

Looks good from the outside, interisting features inside, but a very Soviet approach to service; no initiative from the staff, room very hot and noisy due to traffic outside.
The restaurant food was expensive and mostly not value for money, the automatic 10% service charge added makes a mockery of the concept of service. The only thing they were quick with is to present you your bill.
Starters arrive together with main courses or after, it is always the same music on and on and on and on until it stops being funny.

We had a couple of power cuts and the staff were so quick lighting candles it must be a regular occurrence. Also, leakage in the bathroom from the floor above which caused me to slip and a toilet bowl that came loose from the wall, did not inspire confidence in the build quality.
The WIFI could not support skype.

If not staying too long it is an ok hotel, but I have been in better places for less money.

Room Tip: Stay away from the rooms above the restaurant as you will have the smell of burnt wood in your room...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Norman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Traveller rating
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Families
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43
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Trieste, Italy
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 December 2011

Very nice hotel a bit out of the city centre, but stright on the way to the airport.
I arrived late night (or very early in the morning - 3 am) and everything was ready. Nice, big and confortable room (a bit noisy due to strong wind - last floor), breakfast room service perfect, but the variety of food was very limited...
After 5 days of nice living on D-Island I came back and I had the chance to have dinner and the food was excellent! Waitresses a bit poor in english but anyway we got what we ordered.

  • Stayed December 2011, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Giulio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 November 2011

Friendly staff. Great value for money. Room was too hot. Had to sleep with window wide open. Asked Reception if they could have someone look at the AC but was told that there was nothing wrong with it. Breakfast & Restaurant food was of a good standard.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabo San Lucas, Mexico
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 September 2011

Having traveled to a lot of oilfiield towns in remote locations, was pleasantly surprised to fine that the Nur Plaza was a modern clean hotel. The bed was pretty hard, but bearable, overall the room was clean and adequately appointed, nothing fancy, but for the equvilant of $81 US a night not bad. Would stay there again if in Aktau...

Room Tip: Stay on the parking lot side if possiable, Air cons on pool side are loud...even on the 4th floor
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TiredTraveler62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
236 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 22 August 2011

I stayed here for 3 nights for a conference held at the premises. The room itself is OK, BBC world and all, bed is fine, airco OK. Shower is not getting hot. It was reasonably clean. Room service is not good, menu is very limited. Two colleagues got very sick from the hotel food, and kept being pestered by doctors. Pleasant bathrobes in the room. Toiletries: limited and so awfully smelling that you will have to bring your own. The weirdest thing is the outside area. The pool (only opens at 10:00 am..) is quite nice but I cannot imagine someone sitting on the unpleasant hot stone terrace surrounding it, with the very LOUD noise of the hotel's airco (could also be heard in my hotel room with windows closed, and I was not even closeby). Reception staff and other staff were rather unfriendly in almost all instances. No Kazak beer in the hotelbar but Heineken. If you have a conference in the hotel, beware of the earphones of the interpreting devices. They are very painful!

Stayed August 2011, travelled on business
Helpful?
2 Thank BarbaraGenevaCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Nur Plaza Hotel and Conf Centre

Property: Grand Nur Plaza Hotel and Conf Centre
Address: Microdistrict 29A, Aktau 130000, Kazakhstan
Region: Kazakhstan > Mangystau Province > Aktau
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in Aktau
Price range (per night): ₹ 3,554 - ₹ 4,717
Hotel Class:5 star — Grand Nur Plaza Hotel and Conf Centre 5*
Number of rooms: 141
Official Description (provided by the hotel):
A 5-star hotel in central Aktau, this modern hotel features a colourful design, stylish bar and restaurant and a large outdoor swimming pool. The Caspian Sea is a 10-minute drive away. Grand Nur Plaza Hotel offers elegant, air-conditioned rooms with cable and satellite TV, a safe and balcony. Some rooms have separate living and sleeping areas. The Sultan restaurant serves fine Russian and Europe ... more   less 
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