A superb location and accommodation. The hot tub was fabulous and the rooms were very clean and tidy. I would recommend this place to anyone. We will definitely use this property again.
We booked the cottage for a long weekend .. My wife and I arrived on the Friday followed by the rest of the family on the Saturday morning .. woke to a cold house with like warm water and no shower possible. Spent some time checking the boiler and thermostat which did not seem to work. Contacted the owner who told me he could not get a plumber until after we we due to leave. I then asked if he had ever replaced the batteries in the Hive thermostat .. he told me he had not and told me to go and buy some .. I drove to find somewhere to buy these and was eventually able to get the boiler working . The morning not quite what we had planned. The following day (Sunday) we thought we would try the hot tub .. no such luck.. not working . After much trying this and trying that I phoned the owner who told us it was likely to be a fuse in the fusebox located in the downstairs bedroom .. all fuses OK. By this time the family made a decision to abandon cottage and find a local park with swings (2x 2 year olds and 1 five year old). It transpires there is a master trip switch in the house next door to which we did not have access. The owner did text later in the day to say the hot tub should be working but this was now too late for it to be used. One other item of note .. the downstairs toilet has a glass door !!! there is a blind rigged up inside which jams and falls of the mountings.. we draped a bath towel over the door to restore some modesty but the trade off was the door could not be closed.
Having paid £760 for the 3 night rental I felt some form of compensation would not go amiss .....I RECEIVED A REPLY MESSAGE FROM THE OWNER OFFERING SOME £20 AND WITH BLACKMAIL THREATS (QUOTE) "THIS IS DEPENDENT ON YOU LEAVING A REVIEW OF NOT LESS THAN 5 STARS" he then went on to state " I SHALL LEAVE A SUITABLE FEEDBACK FOR YOU" He has also twice promised to reimburse the cost of the batteries for HIS thermostat . this I have yet to receive 13 days after his first promise. I DO NOT RESPOND TO BLACKMAIL / THREATS and have decided to forego any minimal compensation offer and provide honest feedback instead. I am nonetheless expecting adverse feedback in spite of our leaving the property spotless and hoovering throughout . On the plus side the beds are comfortable.