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Emma

Filthy accommodation

2.0 of 5 bubblesReviewed 3 Sept 2024via mobile
This was our first parkdean holiday and may well be the last! Our accommodation was so grubby and dirty. I took a bottle of bleach with me and thank god I did! The table hadn’t even been wiped down from the last family. Parts of caravan broken..shabby..walls peeling off..I booked another holiday in October when I booked this and I will Not be staying if the accommodation is anything like this! Extremely disappointed and the staff were not interested when I told them on departure how disappointed I was. I got told I should have asked to be moved however I asked to upgrade the day before arrival and was told no accommodation left on park so where would I have been moved too? £1300 for a holiday is not acceptable to be cleaning myself before my holiday has even begun.
Date of stay: August 2024
Room Tip: Bring bleach!
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parkdean Resorts, General Manager at Parkdean Resorts Pendine Sands Holiday Park, responded to this review
Responded 4 weeks ago
I'm so sorry to hear about your experience, I do hope you were able to speak to our team on park. We'd be happy to discuss these further with you
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (1,405)
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      19 - 24 of 1,408 reviews
      Reviewed 3 September 2024

      Pendine Beach is absolutely beautiful, apart from one thing and that is the Ministry of Defence! I only came here as I heard that the beach was beautiful and 7 miles long so I was really looking forward to walking it with my dog. Upon arrival to the beach, i was shocked to see that i could only walk a few hundred metres before the beach was completely cordoned off. I then came back to the holiday home to sit in the sun and read my book but all i can hear is gun fire! Not at all what i envisaged my stay to be.

      Room tip: The beach is beautiful but totally restricted. Great if you just want to sit on the beach
      Date of stay: September 2024
      • Trip type: Travelled solo
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank jayne w
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parkdean Resorts, General Manager at Parkdean Resorts Pendine Sands Holiday Park, responded to this reviewResponded 4 weeks ago

      Thank you for your feedback Jayne, I'm sorry the MOD base had an impact on your stay, something I'm afraid we cannot control at park

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 September 2024 via mobile

      Big shout out to Polly in reception for helping me plan my holiday. Helping me to pick a caravan with choices in different areas of the park. Picked Windsor because ive got COPD near to beach, bars and entertainment hub ..Really looking forward to our break away. 😀

      Date of stay: September 2024
      Trip type: Travelled as a couple
      Thank 522carole
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parkdean Resorts, General Manager at Parkdean Resorts Pendine Sands Holiday Park, responded to this reviewResponded 4 weeks ago

      I'm so pleased to hear Polly was able to assist you with planning of your next break away, please do let us know if you need anything further before you stay

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 September 2024

      I just wanted to take a moment to thank Pendine Sands Holiday Park for an absolutely incredible stay! The entertainment was outstanding—so professional and engaging, especially during the milkshake mornings, which our family loved. The shows were a real highlight, and Dinah, Craig, and the entire team were such friendly and welcoming hosts throughout our visit and very engaging and professional !! We truly couldn’t have asked for a better experience and are already thinking about coming back soon. Nothing negative to say—just a massive thank you for making our holiday so special! We’ll definitely be back!

      Date of stay: August 2024
      • Trip type: Travelled with family
        • Value
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        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank U7168MTnicholasb
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parkdean Resorts, General Manager at Parkdean Resorts Pendine Sands Holiday Park, responded to this reviewResponded 3 September 2024

      Thank you for your wonderful review, we'll be sure to pass along to our Entertainment Team. We do hope you'll be back to us very soon

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 September 2024

      We had a great time here! The staff were amazing, especially Dinah. She was so wonderful with the kids! There needs to be more Dinah's in the industry! Entertainment was great and the accommodation was cosy and comfortable. Thankyou for having us and we can't wait to stay again!

      Date of stay: August 2024
      Trip type: Travelled with family
      1  Thank Melanie D
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parkdean Resorts, General Manager at Parkdean Resorts Pendine Sands Holiday Park, responded to this reviewResponded 3 September 2024

      Thank you Melanie, for such a wonderful review, and we'll be sure to pass along to Dinah. We can't wait to have you back, see you soon!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 27 August 2024

      This is my 2nd visit to Pendine and it was just as good as the 1st time. I visited the site with my parents and 6 year old daughter and everything was spot on. The caravan was very clean and comfy. The food was top class and way better than other eateries nearby (Sunday dinner highly recommend) and the entertainment was amazing. A massive shout out and thank you to Megan the trooper. She was so friendly and lovely and danced with my daughter all night and made my daughters night. Thank you Pendine for a fantastic holiday. We will definitely be back

      Date of stay: August 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank crumbdan
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Parkdean Resorts, General Manager at Parkdean Resorts Pendine Sands Holiday Park, responded to this reviewResponded 1 September 2024

      Thank you so much for your lovely review! We can't wait to have you all back with and we'll be sure to pass this along to Megan

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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