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Hotel Sunce
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Reviews (121)
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All reviewssplit city centerbeach bara great weekthe bussmall hotelsun loungershotel is situatedmiraseabalconybracmidnightanasteps
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3 - 8 of 121 reviews
Reviewed 9 July 2017

We booked our holiday asking for a suite, 2 beds and a sea view.... We got a very warm welcome from the lovely Veronica - she seems to do several jobs, and the work of a dozen people! - giving us a positive impression at the outset. However.....the room - whilst it was a 'suite' - was not what we'd booked. We had a bed in one room, and sofa in the other, and an en suite bathroom. The bathroom was lovely. In both rooms, the air conditioning was appalling - hardly working, unless you stood right next to it. The second bed we requested turned out to be the sofa (a sofa bed) which was soooo uncomfortable! On seeking the sea view, we opened the curtains and found....a wall.... From one room (the one with the sofa bed thingy) you could see the sea - if you stuck your head out far enough and looked to the left! We spoke to the staff and said this wasn't what we had asked for; we were offered a 'topper' for the sofa bed! On our second day, a twin room beside ours became available - we asked if we could have that instead? Even though it wasn't a suite, we were happy to move. Told we couldn't have it - someone else had booked it. The hotel owner was brought in for the discussion - she didn't speak English (though she clearly understood us well enough) and we don't speak German, so she spoke in Croatian to Veronica who translated. We were told that this wasn't the hotel's problem, it was Expedia's (we booked through them) and that we should take up our complaint with them - they did not provide an accurate description, according to the 'boss'. We said this wasn't what we had booked, and could we have the vacant twin room? No, we couldn't. After much discussion (no heated argument from us, just polite enquiry) we were told we could have the twin room for 3 nights but would have to move back to our original room then - and there would be an extra charge on the room! We naturally said that was not acceptable (re the charge) but given the sofa bed situation, we would take the twin for the 3 nights. The owner then said she would let us know that afternoon (this was about 10am) as she wanted to see if she would get another booking before then??? So - we called Expedia. The guy my friend spoke with - Kobe - was AMAZING! It took over an hour and a half, but he managed the whole process sooo well - and the following day, we moved to the most gorgeous hotel in Split. So much else happened at Sunce once it became clear we were leaving - on our final night there, the owner sent a young waitress to our room late in the evening to tell us we hadn't paid the 50 kunas we owed for some fries?? We paid for everything as we went and didn't charge anything to our room at any point.... We said we'd sort it the next morning as we were leaving. The waitress left - eventually. A short while later, someone else knocked on our door.... We didn't answer, as it was late at night and we were trying to sleep? The next morning, we packed up and went to check out - were kept waiting for an extraordinary long time, despite asking directly if we could check out and settle our account. We eventually did so - with a lot of hostility from the management. We didn't argue the 50 kunas, just paid it along with the relevant taxes and then were charged for 3 days usage of beach towels (even though this was 10.30 am and clearly we weren't going to the beach - and the fact that the previous day was spent in discussion/contention with the hotel so we didn't get to the beach then either!). In addition, the owner was screeching at a member of staff to charge us for a bottle of water which she said we took from the mini bar - we didn't - and at that point, our taxi thankfully turned up and we got away from that place with great relief. Utterly horrible, awful experience, and nothing on this earth would persuade me to stay there ever again - even if it were totally free!!!!!!!!!

Room Tip: Don't even bother requesting a specific room - you won't get it!
  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sam-Q-1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

Lovely small quiet hotel on the beach. Room very comfortable with wonderful sea view. Very nicely decorated and exceptionally clean. Breakfast was good also snacks mid day. Service good and staff made us feel very welcome, especially Veronica. Really couldn't find any fault would definitely recommend.

Stayed: June 2017, travelled as a couple
Thank lindyloocardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2017

What a great week! 4 of us stayed in family room (2 adults, 2 kids) which was a good size. The air con was really good and definitely needed with the hot weather.

The food was decent. Breakfast was freshly made pancakes, fruit or sausage and eggs all as a buffet. There is a small restaurant on the ground floor for salads, sandwiches etc which was perfect for lunch and then a dinner menu for evenings. The main restaurant has views out to sea.

Although the hotel is nice you are paying for the location which is 3 steps out onto the beach. We were there end June. I counted 40 sun loungers on the Hotel's beach and only around half were in use at any one time. This was with 30 degree weather too.

Also need to say how amazing the staff were, really lovely people who made us feel so welcome. The owner is quiet but once you talk to her she was lively too. For the price of the place I can't recommend it enough.

  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

- sofa in the room was horrific, me and my baby "slept" on it and my back are so hurt. The spring are all out and they makes such noise that i couldn't move all night.
- the service is very bad, you can order a few meals from the menu. i ordered a pasta with vegetables (macaroni) for my 20 month old baby and they gave me spaghetti with tomato sauce which my baby can't eat. They said that they don't have macaorni in the hotel or any other pasta.
- i ordered soup with bread and they gave me just bread because they haven't prepared any soups, even though there is a soup on the menu. later, i received an information that they serve only a few meals from the menu because they don't have a chef (the ovner of the hotel cooks and she is not a professional cook).
- they serve old breakfast. They serve leftovers from yesterday. They served us a day old french toast and old boiled eggs because the ovner doesn't want to throw a food.
- there is always a noise from the kitchen and the first floor, even in the 2 o'clock in the morning they make a noise.
- you pay only for the see and that is everything.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mirnapepic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017

My wife and I turned up at around 1700hrs to check in and found the front door locked and had to wait on the door step for a few minutes before we were let in, and were instably made to feel unwelcome.
We were shown to our room which was smaller than the one we'd had in a Hostel a few days before, but at a much higher cost. To upgrade we were told it would cost an extra €25 /night, even when it is clear the hotel isn't anywhere near full and on the website it is only €10 extra.
We had opted for a "budget room" which doesn't have a sea view but we were told all the rooms were the same size, which are small for two adults and luggage.
The view from this room was described as "garden and mountain views". Admittedly you could see 'a bit' of mountain and by garden they meant car park.
At no point throughout our stay was the pool, gym, sauna or restaurant open.
On the last night the temperature had dropped and the room became very cold, we asked about getting the heater turned on but we were told "no, maybe tomorrow".
The private beach is in fact a beach to the front that's open to anyone passing through including dog walkers, and as none of the facilities are open it isn't at all as advertised on the website.
The only English speaking staff work in the mornings and aren't at all forth coming in helping you to plan your trip into the town or surrounding area.
Perhaps we just had a bad experience since we came slightly out of season, but compared with the previous hotel and hostel, we stayed in earlier this week, this has by far been the most disappointing.

Room Tip: Opt for a sea view
  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Cassie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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