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“Remember, this is a BUDGET hotel.”
Review of Riverview Hotel

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Riverview Hotel
Ranked #3 of 13 Hotels in Muar
Malaysia
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Remember, this is a BUDGET hotel.”
Reviewed 19 December 2011

As long as you keep this in mind, it will be fine.

The hotel scores well in what I consider the critical areas: clean room/bed/bathroom, good shower, food within walking distance. Additionally, parking is convenient.

There's only one elevator, and it is small. The TV channels are limited. Breakfast is not included. All of these are acceptable considering the price.

Surprisingly, the lady at the front desk speaks English well. She is efficient and helpful, even cheerful.

This was a trip to a wedding dinner. The twelve of us were originally booked into the nearby Streetview Hotel. However, when one of us went there to pay a deposit, the hotel refused to honour the verbally agreed rate, and insisted on charging an additional RM7. The quantum is small, insufficient even for a beer. However, the whole group agreed that we will not stay there as a matter of principle. If one of their employee gives out the wrong rate, even verbally,m they should honour it.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Burrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review, 24 December 2011
Dear Burrd,

Thank you for your visit and valuable comments.

Yes, we do our utmost best to provide good service to customer.
As for the Streetview Hotel case, we are truly sorry and we will take note of it to avoid this matter happen again in the future. Hope this would not affect your support to us, be confident with us and we will serve you the best.

Thank you.

Regards,
The Management
Riverview Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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46 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 November 2011

Me and my family had terrible experience here. I get to know this hotel from the internet. Trust me, do not waste your credit card by doing the online booking. It sucks!! As if they never knew about this so called internet-booking. I booked Premier Deluxe room which should have 2 queens (as advertised in their website) but when me and the other 4 of my family members were here, we were given a room with one queen bed and 3 additional smelly, flat with no-sponge at all bed. The additional bed? Yucksss!! As if, it is bed from cheap motel okay. When i demand for an explanation about the room from service counter,that snobbish guy didn't answer me and totally ignorant.
To add the matter worst, an electricity interruption. It's not only once but more than 10 times. Even after midnight, when people should soundly sleeping they do have this problem. We have to open the window to ensure that we do have the air to breath. It really freaking bad here!
It's totally out of my list after this... The hotel? Suck!! The staff? Double sucks!! The overall? Trust me...multiple sucks!!

Room Tip: Don't booked online!!
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ren_oct267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review, 25 November 2011
Dear Customer,

First of all, we apologize for all the inconvenience caused & understand your unpleasant experience, however, do allow us to explain.

We had done an investigation & found out that we could not receive your online booking request. This happened because the internet server system was down. As such, booking may appeared as successful at your end, but failed at our side. We are truly sorry about this situation, and the problem doubled when rooms were fully booked on your arrival day, and we were unable to provide the 2 queen beds that you had booked.

Regarding the quality of the additional bed, we sincerely apologize again. We promise to seriously look into this matter to ensure good & comfortable amenities are available to our customers. Lastly, another apology from us for the electrical problem that happened. We will strengthen our maintenance team to avoid such incident in the near future.

If you have any query, please email me at jamesngbk@yahoo.com.

Thank for your valuable comments & hope you will come visit us again.

Regards,
James Ng
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Muar hotels

Malaysia
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 October 2011

Stayed one night with my parents in a Superior Deluxe Room. The room is clean, comfortable & value for money too. The staffs were friendly except the corky parking attendant. The only drawback was the room was directly above the Bistro and near the road, the Bistro operated till almost 2am with loud thumping music...otherwise everything else was fine.

Room Tip: Request your room to be furthest away from the Bistro
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sacred21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riverviewhotelmuar, Manager at Riverview Hotel, responded to this review, 5 December 2011
Dear Sacred21,

Thank you for staying with us & taking the time to post your valuable comment.
We look forward to welcome you back again in the future.

Regards,
The Management
Riverview Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 November 2010

1. poor & unfriendly counter service. 2. louzy tv and reception of astro show (need to pay extra RM10 to upgrade to LCD tv room - was cheated by the photos show on riverview website NO LCD TV and king size bed) 3. smelly room (but still acceptable). My last visit was good, time to upgrade.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank oZcactus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 December 2009

Stayed at this small hotel for 1 night, it was very heavily booked due to Johor Sport Competition held at Muar this week. The room I paid was Rm75nett, unbelievable big room & big bathroom for the small price I paid. Overall it's quite clean, but I wish they could improve further with whiter & spotless towels.

They provides 4 pillows which I found very generous. 2 pillows are firmer, 2 are slightly softer, which to me are wonderful.

The only complaint was that the room have very bad sound proof system. Noises can be heard loud and clear wether you are in the room or someone at the corridoor. We happen to shared the same floor with some noisy teenagers whom I assumed are basketball players from other district. They make so much noise singing and shouting till 2am! :( They smoke at the corridoor and the smell also travel to our toom :(

The hotel lack of a cafe/restaurant and other standard facilities. Though traveller can settle all meals at near by food court or cafe. It's also close to 7-11 and Muar bus terminal.

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank apii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riverview Hotel

Property: Riverview Hotel
Address: 29 Jalan Bentayan, Muar 84000, Malaysia
Region: Malaysia > Johor > Muar District > Muar
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites
Hotel Style:
Ranked #3 of 13 Hotels in Muar
Number of rooms: 67
Official Description (provided by the hotel):
Riverview Hotel is the first hotel of our chain in Muar. Over the years, we have made remarkable improvement from the bell boy service to hotel exterior. With our newly-refurbished conference room and free WiFi service at all hotels, meetings and conferences are now made easy! You can easily access to the famous Bentayan Food Court which is just less than a minute walk away. During your stay with us, do not miss having a good relaxing night at the 360° bistro & lounge located at our hotel lobby. Facilities:- 24-hour reception- Housekeeping- Laundry service- Bellboy service- Conference room- 360¢X Lounge & Bistro- IDD telephone lines- Keycard system- 24-hour camera surveillance- Fire alarm with smoke detector- Complimentary High Speed WiFi service- LCD TV at hotel rooms- Satellite TV / Astro- Fully air-conditioned with individual controller- Hot water for shower- Hair dryer (upon request)- Complimentary drinking water (upon request)- Free Parking. ... more   less 
Also Known As:
Riverview Hotel Muar

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