We were coming from the Melia Buenavista and decided to stay one more night in the Cayo but at a lower price point, given the poor service offered at the Melia.
When the GM greeted us in the check-in and asked us where we were coming from, he was like: what the heck are you doing here? So that basically set the tone for the quality of the hotel.
Old rooms with broken furniture, stains in the bed sheets, curtains, no proper closet, etc. The good thing was the nice view of the bathroom, but that’s about it.
As we stayed only one night we just could go to the buffet, but honestly the conservation of the food there is beyond terrible. Flies in most of the buffet counter, two cooks fro the grill or birds (yes, birds) flying around the tables and grabbing food. Didn’t eat much in any of the meals.
In terms if service it wasn’t anything too good, but not that different from the Melia.
And the swimming pool area and activities at night were okay. Just take into account that most guests are Cuban, which means they are loud.
The beach is nice though and they have funny activities and contests (dance, etc).
All in all, 86€ for the night and thank god it was only one.More
- Free Parking
- Breakfast included