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Reviewed 23 April 2018 via mobile

Our family had the most amazing experience at this resort. The atmosphere was so friendly and inviting, the staff were absolutely incredible. The resort itself is beautiful, though it did take us walking around to figure out where everything was, but it was so fun. The beach was by far the nicest beach I’ve been to, and I’ve travelled a lot and seen a lot of beaches. The pool was amazing and the guys that work at the pool bar were so great. Everyone that worked at the bar in the lobby were sooo amazing and we all became fast friends. One of the managers, Hector was so great with us. He was always there for any questions we had and took the time to help us during his busy days. He and all the staff made this the most amazing experience for our family. We cannot wait to come back again in a few months. Thank you :)

Stayed: April 2018, travelled with family
6  Thank Dawn-Mackenzie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Memories Paraiso Beach Resort, responded to this reviewResponded 23 April 2018

Dear Dawn,

We hope you had a nice flight back home.

It has been such a huge pleasure to receive your compliments. Our team will be delighted once they read your wonderful comments. Thank you very much for recommending Memories Paraiso Beach Resort to future guests. You have praised so many aspects, including food and staff, which are very important booking factors. Receive please our deepest gratitude because we are inspired by your positive feedback. Thanks for staying with us and thanks for those stays to come. It will be such a huge pleasure to welcome you back my friend, so we could share more wonderful moments. Make sure you send us your booking details and preferences for your next year stay, we will be very glad to look after your time with us.

Best regards from our little paradise.
General Manager

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Reviewed 21 April 2018 via mobile

This was our third time to this resort . We were so sad to see the devastation from the hurricane . Repairs were taking place throughout the resort . The only one that really affected us was that The Grill was not open yet. The grounds crew are working so hard to get it back to its former state. All the staff are so friendly and helpful but would like to especially acknowledge our maid Yaimara, Jose at the beach making our lunch , Armando mixing our drinks at the beach. Can't beat the beach or the people at this resort . We will be back !

Stayed: March 2018, travelled as a couple
5  Thank kuffcarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Memories Paraiso Beach Resort, responded to this reviewResponded 23 April 2018

Dear Guest,
On behalf of the Management and the Staff from Memories Paraiso Beach Resort we would like to thank you for your positive comments about our Hotel. We hope that our Resort will be your hotel on your next trip to Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back.

Best regards,
General Manager

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Reviewed 20 April 2018 via mobile

This resort has one major problem ,the common use washrooms (lobby ,theatre etc.),not enough of them and because of the traffic in the existing ones they get dirty and unusable quickly.
Everything else is working very well for this resort .The staff is super friendly and helpful, and not tip driven only.
At the buffet you have to find what you like and stick with it,just like everywhere else I think.They had mussels, calamari great variety of fish amongst other things.
The broiling station is also great and you can't really go wrong that,
the food is cocked in front of you to your likings.
Between buffet hours they have barbeque snacks by the pool or at the beach,and 24h oven pizza also prepared from scratch in front of you.
At this resort you can have lobster dinner every night if you choose for an additional 15 pesos/person in any of the four à la crates and for an additional 15pesos you can have it anywhere you like in the resort(beach,gazebo..probably on the roof too lol) We had two lobster dinners and they were amazing!
The lobby is really good ,really good selection of booze,great coffee,cappuccino etc..
The rooms are big ,clean ,no issues with the AC or shower we stayed in building 36, close to everything.

It is a very well managed resort and I would go back without a doubt.

Thanks Team Memories Paraiso!

Stayed: April 2018, travelled as a couple
7  Thank tudor m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Memories Paraiso Beach Resort, responded to this reviewResponded 23 April 2018

Dear Tudor,
We hope you had a nice flight back home.

It has been such a huge pleasure to receive your compliments. Our team will be delighted once they read your wonderful comments. Thank you very much for recommending Memories Paraiso Beach Resort to future guests. You have praised so many aspects, including food and staff, which are very important booking factors. Receive please our deepest gratitude because we are inspired by your positive feedback. Thanks for staying with us and thanks for those stays to come.

It will be such a huge pleasure to welcome you back my friend, so we could share more wonderful moments. Make sure you send us your booking details and preferences for your next year stay, we will be very glad to look after your time with us.

Best regards form our little paradise.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

We stayed here the end of March, the resort was very nice, our room was freshly decorated and very clean. We stayed in building 35 it was a perfect view of the pool which was what we asked for . The pools and bar was wonderful, there were not a lot of people the week we where there so we had lots of room and relaxation . The staff at the pool bar and housekeeping were very friendly and helpful , went out of their way to make sure we had all we needed. The beach was beautiful and probably the nicest i have ever seen . The only reason this review is a 4 not a 5 was the food. There is lots of food i never went hungry but it seemed to be the same thing over and over. the Ala cartes were not really good just a served version of the buffet . The buffet hours also were short , there were hours everyday were nothing was available so if you missed breakfast by 10 then you had nothing till lunch at 1 . This was not a big deal but would have like to have something available . Overall we had a great trip and although i would not go back its only because the food was a deal breaker.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank logansgramma2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Memories Paraiso Beach Resort, responded to this reviewResponded 10 April 2018

Our dear guest,

We hope your return back home was pleasant.

It is a great honor for the Memories Paraiso Beach Resorta to receive your coment and to know that you spend a nice time during your recent stay in our Caribbean Island.
I would also like to thank you for your honest feedback regarding the improvements that can be made regarding our gastronomic offer.Please be aware that we are reinforcing the supervision regarding this matter, as we work under high standards for oue guests satisfaction.


It will be a pleasure to welcome you backa nd show you all the improvements in the Resort.

Warm regards,
General Manager

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Reviewed 4 April 2018

The good and bad of this resort

1. Its in a very quiet secluded part of Cuba. Not very many excursions which was fine with us. If you are looking for peace and quiet and a relaxing time this is a great choice. Not a big party place and would recommend to seniors, couples and young young families.

2. The grounds are awesome. Everything is close by and an easy enjoyable walk. We were in building 32 and loved where it was. Close to the loddy, buffet, pool and beach. Irma hit hard here and it is very well cleaned up.

3. The beach is unreal. We were red flagged a few days but retreated to the pool and all was fine. Never a problem finding a Palapa. The ocean is the blue and greens you see in pictures and the sand never gets hot as it is so fine. Unbelievable.

4. The food was actually pretty good. You had to find what you liked and stick with it in the buffet. But it was prentiful and once you found what you liked it was always there.

5. The al la cartes were pretty good. The Mexican being the best. The lobster diner for 15.00 bucks was also very good. Please note it is not served with melted butter like we usually eat here in Canada.

5. THE STAFF. What a pleasant hard working crew. They really deserve many cudos and tips. A VERY VERY special shout out to the guy who works night at the pizza grille on the Paraiso. This guy works his butt off making unreal pizzas. Always with a smile under very hot conditions. I wanted to bring him home with us.

6. Ok...Now the horror story. The one job here you don't want is to be the plumber. Our room bathroom worked great. But the washrooms at the pool are scary. I walked in and the toilet was locked and out of service. Both urinals were completely full and I gotta go and in bare feet. I will skip the details on the rest of it.

7. The Paraiso, The Grand and the Sanctuary...after doing a walk around and seeing that this used to be one very large resort. We couldn't tell the difference other then the Sancturay is adult only. The Paraiso side seemed like the best area as far as the pools and lobby are concerned.

So all in all this is a very good resort if this is the kind of vacation you seek. Say hi to the pizza guy and give him a good tip. Truly worth it.

Room Tip: building 32
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank stevealexander2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, Manager at Memories Paraiso Beach Resort, responded to this reviewResponded 5 April 2018

Our dear Steve Alexander,

First of all let me thank you for your detail and very motivating review.

It is pleasant to receive such nice comments of your stay with us, the Memories Paraiso Beach Resort team would like to thank you for your high punctuation, we are glad to hear that you had an amazing and pleasant stay at our hotel, our main goal is to satisfy our guests and it is very gratifying for us to know that we exceeded your expectations.

Thank you for taking the time to share your feedback with us regarding the state of the public bathrooms.

We are looking forward to see you soon, our staff will be delighted to welcome you back.


Best regards from all the Memories Paraiso Beach Resort Resort family, especially for our Pizza guy.
General Manager

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