My hubby and I went to Melia Buenavista on Aug.7th and came back Aug. 14th. I don't know where to start. At this time of the year is low season, so it wasn't too crowded, but the weather was nice and very hot. It's an all inclusive resort just for adult. Royal Service Oceanview is worth upgrading. We stayed at room 0922. There was a king size bed and an outdoor shower. Bed was very comfy. The first day of our stay went so/so because, our request for romantic bath was missed by the butler and the excuse was that he did not receive a respond from me which I stayed very clearly that I wanted that event after dinner. I just checked back and I did send the reply to him. I wasn't too happy that he made me feel like I was a liar or something. He was very defensive of what has happened. The ridiculous thing was that I reply in Spanish too. Well, I let it go for that time. So, we gave him a chance. Each butler has a every other day schedule; so, Thursday came and the same butler attended us. That Thursday was it. He screwed up all the reservations for that day like the spa, dinner, and romantic bath. Spa was supposed to be reserved for Friday at 3:30pm and he reserved for the same day, Thursday at that time. When he handed the confirmation for the spa, I didn't bother checking the date on the slip, because I thought I can rely on him. I made a complaint to the manager not because he just screwed the whole reservation schedules, but we almost ended up paying for the no show charge for the spa. Not to mention that he messed up the reservation for dinner too. He made reservation for 9p instead of 8p and made the reservation in another restaurant instead of what we asked for. Plus, I requested a romantic bath for 9:30p. C'mon! I don't think we can finish dinner in 30mins specially when it's reserved in a la carte restaurant. Where is the common sense here??? After this incident, that same day we requested to change to another butler to attend us. After changing butler, everything went nice and smooth again. I don't want to mention the name of this butler, because you can see some of other reviewers in tripadvisor have mentioned him too. I didn't want to be bias after reading all the comments before hand, so I give a try. But the reviewers were right about him. I don't know how can he meet the requirements to be a butler. What tick me off was that he said, "Everybody made mistake." Well, I'm not here to listen to your excuse or teach you how to do things. That was so unprofessional. I'm here to enjoy my break. I would say that the overall experience was very good but not perfect. There's still room for lots of improvement. I would like to say thank you to all the staff and manager who took really good care of us on our stay. Thank you to the maid, Katy and butlers, Alien, Lucas, and Maicol for all. Thanks to the manager, Ernesto Osuna for settling the issue. Thank you to the bartenders at the main pool, Oreste, Osmani, and Norge. There are a blast. Thank you to Ricardo who's the chef of the bbq right beside the pool bar. The drinks were two thumbs up at the main pool bar and not to mention bbq food too. You must try the bbq pork; it was delicious. Thank you to the bartenders at the lobby bar, Noe, Javier, etc...Love the cappucino and the music there. Los Navegantes was one of the a la carte restaurants and it has a fixed menu; the beef carpaccio, fish, pasta, shrimp salad, sirloin steak, rabbit, and cheesecake, and bread were yummy. Ocean duo and soup weren't consistent. Don't bother trying the chincken. The majority of time, we booked this restaurant because of the ambiance, food, and staff. Thank you Solangel and staff. El Caribe was another a la carte restaurant that has different menu each night. I wasn't impress with the food. That's why we went there only two nights. Breakfast buffet at Los Marinos was so/so. The food didn't look to fresh but was edible. The bread seems to be from the day/night before. It was hard to the bite. I didn't try the lunch at Los Marinos, because we eat our lunch at the main pool. As a conclusion, food quality and consistency of each dish is very important for the customer specially when it comes to five star resort. Receptionists were all nice and helpful at the front counter. Special thanks to the lifeguard, Reynal who took us snorkeling for 4 days. Love it and it's the first time too! He's the man! You must do snorkeling when you come to this resort. Don't expect to have too much activities in this hotel, because it's mainly to snorkel and relax. There wasn't much to do other than relax, snorkel and hanging out at the lobby bar to listen to live music. The spa was ok. There wasn't much night entertainment. One night, there was synchronize swimming show; it was good. Hoping to return next time for some more snorkeling and relaxing time. Since, you say that you're five star resort, hope I can see that next time. Improvement needed with food, day/night entertainment, and professionalism on some staffs.
- Official Description (provided by the hotel):
- Located west of Cayo Santa Maria in a privileged ecological environment, and surrounded by beaches and coves. All-Inclusive five-star resort with 105 junior suites and suites, and the Villa "Zaida del Rio." Designed for adults over 18 years. An entire hotel featuring Royal Service. Recommended for couples, weddings, honeymoons and wellness/spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com so you can book your Melia Buenavista reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Melia Buenavista Hotel Cayo Santa Maria