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“BUNGALOWS GOOD, STAFF GOOD, TERRIBLE HOTEL ROOMS, FOOD & MANAGERS”

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Crown Resorts Henipa
Ranked #7 of 7 Hotels in Oroklini
Reviewed 22 September 2010

We arrived 8.40pm and checked in, all inclusive but were NOT told meals were ending soon and that there would be nowhere to get anything. Nice reception but no air con on. As August is Cyprus' hottest and they were having exceptional humdity it was sweltering, desk staff were dripping. Got in a small dirty , hot, lift to ride rooms. We unpacked as best we could in the v small, dated, grubby hotel room which consisted of 2 x hard twin beds sanwiched together barely enough room to walk around then a bunk bed no morethan 12" away, air con vent directly above top sleeping area so uncomfortable and noisy for sleeper. no room under beds for cases so you constantly tripped over trying to get around. showered because so uncomfortanbly hot so was about 10.30 by time we got to bar to be told no food served at that time so we went out to find a bar or restaurant, everything was closed apart from a convenience store way past the fire station to end of road on right, selling clingfilm baps. Your in the back of beyond, shallow pebble beach only within walking distance. On return to hotel went to get a drink and was told the bar was closed, head barman said serve them but charge as its now11.05pm (11pm cut off for all inc AGAIN WERENT TOLD AT CHECK IN!)
Next day spoke to the very helpfull Simon on reception who upgraded us F.O.C. (as they weren't full contrary to advice from sunmaster when booking) to a bungalow. Lovley clean split level apartment, proper double bed and sep air con, wardrobe, flat screen tv & modern bath/shower upstairs.
Stairs are marble tile & have no banister so not suitable for young children. Downstairs faux leather sofa, couple of occasional tables, plenty elec sockets, balcony to pool & put you up beds for kids. Food very bland and samey, serving staff very polite and friendly, especially derby chef and anna @ bar. The head barman a bit dipsy kept getting orders wrong. Hot snacks basic but ideal for teenagers that dont want to sit down for breakfast and lunch.
Swim up bar is the only bar serving and you couldn't swim up to get served as never enough staff on to serve drinks, snacks, cocktails, icecreams and complaints about the massive que's and eastern europeans q jumping! Way too many items being used from central plug point at bar staff nearly electrocuted themselves trying to make iced cocktails/Frappes. You can use both outdoor pools at night.
The advertised Crown coctail bar is beautifull, but was never open and air conditioning never on, a real waste & dissapointment at night as your stuck literaly on chairs around back pool bar, listening to the looped musac! Only 2 entertainers twice a week, both awfull cheesey singers, no disco as advertised. No kids club as advertised. Only entertainment for kids a tiny and airless games room, vending air hocky & Pool machines regularly broken, outside table tennis too badly lit for eve's & kept losing balls as too near stairs down to breakfast room .
Went to Ayia Napa Waterworld for the day, again staff were helpfull but not knowledgale about how to get there as bus routes had changed & they had no timetables and flyers in reception offering trips there were out of date. No reps or Books for our holiday firm SUNMASTER available.
Indoor pool closed and gym run down, damp and most equipment unusable, looked like it hadnt been used in years unlike official hotel pictures.
The manager held a swish event for non residents 1 evening at the lower walk in pool which meant service at our bar at the back pool was even worse than usual and caused a lot of discontent as they had put so much effort into entertaining the non paying visitors at our expense it seemed!
on our last days a group of russians took over the lower pools drinking their own stuff around pool at night, being roudy & smashing glasses near the edge of pool, a night manager told them to clear off but the glass was still there in the morning and we had to insist it was cleared away immediatelt & the pool was checked for glass as they seemed unconcerned. In daytime the loud russians took over the jacuzi & sat smoking cigars etc flicking into pool, drinking heavily which was intimidating for kids and adults alike but a manager just turned a blind eye after a wad of cash was handed to him.
Overall if you can get a really cheap deal on bungalows and have a car its a good base as pools are nice, but food and entertainment lets it down badly.

  • Stayed: August 2010, travelled with family
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3  Thank Mumof1Gosport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (286)
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132 - 136 of 286 reviews

Reviewed 12 September 2010

Please note:The rating i have given is based on the bungalow. NOT the hotel rooms.

The reception is nice and clean, however the rooms in the hotel were a big disapointment. They need to be refurbished majourly our celing was leaking, the shower did not work properly. The room and bathroon was small. As for the catering service as we walked past the kitchen area we noticed the kitchen had no air con. The chef was sweating terribley because of the heat from the weather and her cooking which put me and my finacee off. As it was out first morning there we decided to just have some cereal for breakfast. As we entered the eating area we noticed all the plates were black! I asked the staff and this was apparently due to burnt plates. This sounded very bizzare to me.

We ended up having to pay extra to stay in the bungalows which was worth it, they were very nice, clean and new. The rating i have given is based on the bungalows not the rooms or eating area. The pool area was very nice, clean and child friendly. The location was not great and the beach oppisite was pebbely but we rented a car and found a nice beach 5 minutes down the road, were shops and resurants are found. If you have children go Water World Ayia Napa. Go to the main part of Larnaca, Finikoues were Loads of shops Resturants and Bars are found near the beach, you can get a cab there which will take about 15 minutes and cost you about 12 Euros. On the hole i would only recomend this hotel if you are staying in the new bungalow with no food included.

  • Stayed: August 2010, travelled as a couple
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8  Thank FemaleLondon23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

We recently stayed at the Crown Resorts Henipa and upon entering the reception was very pleased although not air conditioned. First impression was this is nice....then we stepped into the lift which was small, not air conditioned and looked dirty. Then we walked into our room which was exteremely disappointing, carpeted floors which looked to me as if they had never seen a hoover, poor air conditioning and generally needed a good upgrade.
The 3 pools are really nice with plenty of sunbeds, the pool bar is a plus but with only 1 member of staff working be prepared to wait.
Food...ah the food not much by way of choice for kids...although the all inclusive menu is good for kids. Pretty much the same thing every day...
Location was poor, it advertises a private beach....took one look and didn't go back it was very small and pebbles (no sand).

All in all we were very disappointed in this hotel, we can honestly say we will never go back!!!!

  • Stayed: August 2010, travelled with family
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1  Thank swoodin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2010

There is a huge difference between the STANDARD rooms and the BUNGALOWS. The bungalows are bigger and in a MUCH better condition than the standard rooms. I also think the view is better from the bungalows. The bungalow is a 6/6.

The cleaning could have been better, but this varied from day to day/week to week. If you throw your towels on the floor they don't give you new ones, so your best bet is to ask for new towels, which is not a problem as the cleaners are mostly very friendly and professional when you encounter with them.

The breakfast was poor if you don't enjoy eggs/bacon/sausages. It was the same every day; I suggest a new type of ham or meat to combine with the bread. The dinner buffet was not eatable.

The staff: I wish I could write that the staff was great, because the supervisor really made our stay better and was very serviceminded. There was another receptionist who had a can't-do-it-attitude to everything. Everyone was in our opinion professional.

The location: A quiet area good for relaxing. An excellent restaurant (Gàlu) opposite the road where there also is a fancy bar. The best part about the location is the beach only 3 min from the hotel, which was excellent for swimming (both for children and adults) and never crowded. Two bars/restaurants on the beach.
About 15 min from Larnaca. The bus fare costs 1 Euro and you can buy a week pass. It takes you there twice an hour. A taxi/cab costs 12 Euro from Larnaca to the hotel at night, and 10 Euro during the day.

The pools: the pools are pretty big in size. The one next to the bungalows was very popular with the local teenagers (which I know bothered some of the guests with children who felt they couldn't use the pool), but it didn't bother me as I preferred the beach.

All in all I would recommend a stay at the bungalows as a relaxing base. The best part besides the bungalow was that it was located nearby the quiet beach and the bus stop.

  • Stayed: July 2010, travelled as a couple
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2  Thank LouiseHenkel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2010

After reading the reviews on the Henipa Crown Resort Hotel on this website I was a little worried about my weeks all inclusive holiday in June 2010, however, I was pleasantly suprised. We were upgraded to a beach bungalow and had a bottle of wine and basket on arrival in our room. The room was nice and clean and we had the sheets changed everyday. The food was nice, with being vegetrian I thought I would struggle but on a couple of occasions I asked for something different on the menu and they were only to happy to make me something. Most of the staff were very friendly and could not do enough for you. The place was lovely and I would definately recommend it for families and couples.

  • Stayed: June 2010, travelled as a couple
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5  Thank misshaightobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Resorts Henipa

Address: Dhekelia Road | PO Box 40801, Oroklini, Larnaka City 6307, Cyprus
Phone Number:
Region: Cyprus > Larnaka District > Larnaka City > Oroklini
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in Oroklini
Price Range: ₹ 3,419 - ₹ 6,902 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crown Resorts Henipa 3*
Number of rooms: 120
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Also Known As:
Crown Resorts Henipa Hotel Larnaca
Crown Hotel Larnaca
Crown Hotel Henipa

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