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“Please save your money .... terrible place”

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Crown Resorts Henipa
Ranked #7 of 7 Hotels in Oroklini
Reviewed 13 October 2009

When we first arrived we walked into a very stylish reception and we relaxed abit thinking we had booked a great place. We checked in and was given all the things we needed and was told we was on the third floor we entered the lift (very very small for 2 people plus cases) got out of lift to a dark smelly corridor, no more spectacular stylish decor. We found our room, which was small but ok nothing special, the bathroom was really small had to shut door to get to sink as it was behind the door and if door was open it was touching side of bath so had to work around it. We opened the patio door to a very small balcony but that was never used as the smell outside was disgusting a mixture between raw sewage and seaweed NICE!
The next morning we went down for breakfast to a room that smelt of burning plastic, or something like that, to food that really was awful, all the food was buffet style for breakfast ham cheese scrambled egg bacon boiled eggs (no egg cups) toast cereal apples maybe kiwi if lucky that was about it all week although we did have the treat of croissant twice and we got a lucky surprise of salad one morning (the mind boggles as to why that was served)
Chipped cups (the size of egg cups) and plates, mix and match chairs and tables. Just awful.
Lunch and dinner were mostly served outside under a veranda style thing, with all the flies and bugs :-) and the lovely wafting smell of sewage, With the execption being when there was a Cypriot wedding on (I was there 7 days 4 of these happened) then the meals are served in the top bar at tiny uncomfortable tables not meant for eating at. The guests at these weddings take priority everytime down to be served at the bar to getting there meals first.
The lunchs are mostly whatever didnt get eaten the night before reheated with extra rice or potatoes. The dinners are themed everynight, Cypriot, Greek, Arabic, etc etc to be honest it all tasted the same and didnt really look any different. The salad always tasted of the same smell that lingered in the breakfast hall plasticy, there was always pasta with the same sauce on everynight, there was always beetroots and potatoes (strange things to put together in 1 dish ) smothered in lemon juice (probably to keep fresh)
and there was always apples, we did get given pudding twice jelly with pinapple rings ... what a treat!! On the food side of things if you go all inclusive the snacks are much better than the food, still not excellent but better burgers( they ran out of burgers on the wed I arrived on the mon and they didnt get any more in till after I left the following mon) fish n chips that kind of thing and they are served at set times between meal times.
The hotel itself is out in the sticks the beach is 3 mins away but you have the delight of that smell all the way there and you have to cross a busy road to get there, the beach is a pebble beach .
The staff at the hotel were ok some were helpful and some couldn't give a damn. You never really saw any staff at all on the days of the weddings as they were preparing for them,
The pools were ok, if you could stand the wafting sewage smell the pools down by the bungalows being much nicer, the toilets by the bungalow pools were very nice you get the elegant stylish design back, but sadly that was the only other place were it happened.
The bar served drinks all day but if they ran out of anything it wasn't replaced till the next day or maybe the day after that. Certain drinks and food wasnt included in the all inclusive offer ... things like crisps slush puppy style drinks etc things you would have wanted for free if you had children with you, and certain things like ice cream were only served at snack times not all day certainly not very children orientated. I know for certain my children (aged 2 and 4) would not have enjoyed any of the meals served there.
There was no entertainment all week! there was supposed to be a disco on the fri but it got cancelled at the last minute not really sure why no one was told! We was told when we booked they had there own entertainment staff who put on a couple of shows during the week but it never happened.
We was also told there was gym and sauna and jacuzzi, there was a gym with about 10 pieces of equipment but only 1 worked and had to be prebooked at reception so someone could sit and watch you incase anything should happen to you, the sauna and jacuzzi never worked all the time I was there in fact they gym sauna and jacuzzi are all off the breakfast room which on one goes to other than at breakfast time.
Also there was supposed to be ironing facilities in the room .... Nope
A working safe in the room .... Nope
Air Con....... more like cheap hairdryer
Towels ......... large flannels ( I took my own which cleaning staff took by mistake there towles are white and green mine were purple!! I got them back but they were filthy and was told they couldn't wash them as different coulour to theres and could run)
Internet access...... only in top bar

Some of these things are propbably just me moaning but they are things which annoy you and ruin your holiday, a holiday I have spent well earned money on, I didnt expect the Ritz but I expected a bit better than what I got!! it was worse than no frills.

I would honestly never ever go there again and would never ever recommend it to anyone it was horrible!!!
I really do not understand how this place still has any guests, I made the serious error of booking this place without checking any reviews. A mistake I will never make again!

  • Stayed: September 2009, travelled with friends
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1  Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (286)
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147 - 151 of 286 reviews

Reviewed 9 October 2009

my husband and i just spent a week in this hotel and can say with all honesty its the worst hotel we have ever been in . The room we got on arrival was small and dirty , we upgraded at a cost of 105 euros to a lovely bungalow apartment and thought fine, boy were we wrong we went to dining room and the food was absolutely disgusting only on one occasionout of seven nights did we have something that was fit for human consumption.I would!nt have fed it to pigs .Needless to say we won!t be back and would not recommend this hotel to anyone.

  • Stayed: September 2009, travelled as a couple
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Thank jamielee056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2009

"Do not go to this Hotel,just got back after 11nights" food is terrible,lots of "Cypriot public weddings" take over the hotel and you are pushed aside !!! management don't care about paying Guests.Met lots of English couples all said the same.watch for Susyblue6 comments

  • Stayed: September 2009, travelled as a couple
    • Value
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1  Thank rogmarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2009

All in all you get what you pay for. The room was clean and large, towel service could have been better but on average changed every other day. The breakfast room was acceptable, it was not for hours of sitting in. The breakfast was mixed and you needed to be in early to get good hot food. Main problem was other guests habits at the food service and you could get that in 5 stars. Pool clean and tidy but drinks very expensive. Did not try any more after first coffee. All of larnaca has seen an increase in prices, you have to be choosy now for a bargain. Take a kettle no facilities in room bungalows were nice and pool at this side lovely but again guests let the side down with rubbish and noise. Would return but on room only basis and opt for roadside view as weddings were impressive but loud, noise could not be heard roadside but understand upsetting if poolside view. A good base for the independant traveller with car and open mind.

  • Stayed: September 2009, travelled as a couple
    • Value
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Thank BrixhamColey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2009

My friend and I have just returned from a weeks all inclusive and I am pleased to report "its not that bad". Yes it did start off alittle on the not so good. We checked in after a night flight arriving at 7am to be told our room would not be ready until 2pm because the hotel was full. (although it does state this though on the hotel info), This was obviously a lie as we went straight to the pool area and the grounds stayed pretty quiet all day. It would have been nice if they had offered us a room to at least change in but hey ho. We got our room by 11 anyway so not too bad. Breakfast was average bread, meat,cheese, eggs,beans, sausages ( mini hot dogs), bacon, cerial, etc. We never had a problem with the breakfast you pretty much get the same all over the med unless you want a full on fry up (then don't go to a foreign country expecting it). The first lunch time was bad yes I will admit, 3 hot choices and little else, we thought maybe the reviews are right. It didn't get any better on the evening meal either. From the second day though the food seemed to improve every day which was good. You kind of knew what to expect as it said in the lift what was being served, different countries each night. Yes the info you are given on check in is not strictly true as it states a wide variety of salads, meals and kids meals(never saw anything for kids). You did have the option of eating between 3-5pm from a snack menu, this is what we did on the last day and it was very nice, again basic but good. The drinks were lovely,(nice cocktails) however the barman didn't always seem to want to give you what you had been served by the very nice young lady who worked the bar too. The room was absolutely fine couldn't fault it, really clean,air-con (it's a hotel room which is a room with a bedroom,bathroom and balcony) others people must have been very unlucky or just like moaning. The pool area by the bungalows has been nicely done, yes it would have been good to see it get cleaned, but I spend alot of time in it and it did me no harm. Overall the hotel just needs a good revamp, when you arrive the reception area looks all plush and fashionable then the actual hotel just doesn't match up. For a cheap getaway its absolutely fine.

  • Stayed: September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sunbathinggirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Resorts Henipa

Address: Dhekelia Road | PO Box 40801, Oroklini, Larnaka City 6307, Cyprus
Phone Number:
Region: Cyprus > Larnaka District > Larnaka City > Oroklini
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in Oroklini
Price Range: ₹ 3,405 - ₹ 6,874 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crown Resorts Henipa 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Crown Resorts Henipa Hotel Larnaca
Crown Hotel Larnaca
Crown Hotel Henipa

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