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Reviewed 20 July 2021 via mobile

A truly royal experience and a special vote of thanks to the entire team for the royal treatment We received. We loved every moment we spent there !

Great place for the kids as there are very large lawns all around.

Date of stay: July 2021
Trip type: Travelled with family
Thank amansbhasin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Chauhan, General Manager at Taj Usha Kiran Palace, Gwalior, responded to this reviewResponded 21 July 2021

Dear Guest,

Greetings from Taj Usha Kiran Palace!

Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services.

We are pleased to note that overall you had an excellent stay with us. I have shared your feedback with my entire team, who will further be inspired in offering you an exceptional experience during your future visits.

Thank you once again for your feedback, we value your patronage and look forward to a long relationship.

Warm Regards,

Rajeev Chauhan
General Manager

Taj Usha Kiran Palace
Jayendraganj, Lashkar

Gwalior-474009 Madhya Pradesh, India
T : +91 751 2444000-05
rajeev.chauhan@tajhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021 via mobile

I would suggest you to not order food at taj. Its quite bad. Clark's inn food in quite good and fresh too. The staff doesn't care much and room wifi is almost broken / doesn't work. The people at reception do not care much about your stay.

Date of stay: July 2021
Trip type: Travelled with family
Thank 82rajatb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Chauhan, General Manager at Taj Usha Kiran Palace, Gwalior, responded to this reviewResponded 22 July 2021

Dear Guest,

Greetings from Taj Usha Kiran Palace!

 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Thank you for sharing the same. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please do not hesitate to contact me directly if I can be of any further assistance

Warm Regards,

Rajeev Chauhan
General Manager

Taj Usha Kiran Palace
Jayendraganj, Lashkar
Gwalior-474009
Madhya Pradesh, India

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2021

We went on a family trip and had a memorable experience. The food was extremely delicious. The hospitality was exemplary. The only run down was the room and bathroom. It could have been cleaner and more organized. We had booked a pool villa and the pool cleanliness was not up to the mark. There is a tremendous scope of improvement over all. Other than this, we had an amazing stay. Will definitely recommend this property to our friends and relatives.

A special shout out to Executive Chef Rakesh, The customized food on demand really made our stay special. Overall, The F&B staff Navneet, Vishal, Aviral, Yashwant, and Abhishek, all made extra efforts to make it more comfortable.

Thank you!

Date of stay: July 2021
    • Value
    • Location
    • Service
Thank 839sandeeps
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Chauhan, General Manager at Taj Usha Kiran Palace, Gwalior, responded to this reviewResponded 21 July 2021

Dear Guest,

Greetings from Taj Usha Kiran Palace!

Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services. I am pleased to note that overall you had an excellent stay with us.

We have also noted your feedback on “Room & Bathroom facilities”. I have shared the same with the concerned team for corrective measures and we would like to assure you that all steps will be taken to ensure non-recurrence.

Thank you once again for your feedback, we value your patronage and look forward to a long relationship.

Warm Regards,

Taj Usha Kiran Palace
Jayendraganj, Lashkar

Gwalior-474009 Madhya Pradesh, India

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2021 via mobile

1. If you are new to gwalior then dont rely on google directions to find hotel. For me it was very difficult to find road of this priperty.
2. Food options are limited. And taste of food is also not up to the mark. Even their poori bhaji is not more than street food. Though they consider my review about food and waived off butter chicken price. But still The Taj food should be awsome. But here i didnt feel so.
3. Property is no doubt very good. Rooms are pretty spacious.
4. Staff are very polite.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank drashish007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Chauhan, General Manager at Taj Usha Kiran Palace, Gwalior, responded to this reviewResponded 7 July 2021

Dear Guest,

Greetings from Taj Usha Kiran Palace!

Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services. I am pleased to note that overall you had an excellent stay with us.

We have also noted your feedback on “Food Taste”. I have shared the same with the concerned team for corrective measures and we would like to assure you that all steps will be taken to ensure non-recurrence.

Thank you once again for your feedback, we value your patronage and look forward to a long relationship.

Warm Regards,

Rajeev Chauhan
General Manager

Taj Usha Kiran Palace
Jayendraganj, Lashkar

Gwalior-474009 Madhya Pradesh, India

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2021 via mobile

We visited this for the second time but this time we were disappointed as it was no where closer to taj standards.
Average food, very limited menu, everyday same menu, no maintenance of the beautiful lawns they have. So as per me it was not 5 Star this time they have made it 4 star.
Please improve it , otherwise coming to gwalior will be tough for us.

Room tip: Visit in winters it's very beautiful
Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank 142neetig
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Chauhan, General Manager at Taj Usha Kiran Palace, Gwalior, responded to this reviewResponded 7 July 2021

Dear Guest,

Greetings from Taj Usha Kiran Palace!

Thank you very much for taking out valuable time to give us your feedback! Your valuable feedback will certainly enable us to measure and improve our performance of hospitality services. I am pleased to note that overall you had excellent stay with us.

We have also noted your feedback on “Food Menu”. I have shared the same with concerned team for corrective measures and we would like to assure you that all steps will be taken to ensure non-recurrence.

Thank you once again for your feedback, we value your patronage and look forward to long relationship.

Warm Regards,

Rajeev Chauhan
General Manager

Taj Usha Kiran Palace
Jayendraganj, Lashkar

Gwalior-474009 Madhya Pradesh, India

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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