The palace and rooms are really exquisite , but the staff will let down your expectations, wether it is room service, or dining or any other details that you will ask for . when asked for water bottles, i was told that the butler is on the way , but i recvd them after 2 hours , very bad check in experience .
Perfectly located property in the middle of the town with all possible amenities, excellent in all respects . beautiful rooms with elegant look. all rooms are different in facility & set up, perfect in all respect, only thing is slow service of pantry services
overpriced , well maintained , food is terrible , rooms require attention.
heritage property has its own charm nevertheless, beautiful old architecture and pretty lawns , thats about it. one of the worst properties of taj.
We'd always wanted to visit Gwalior. Accommodation choices are limited but this Taj property was wonderfully located next to the Jai Villas Palace. The hotel - a palace built for the visiting Prince of Wales - is lovely, especially at night, and a real oasis in the centre of the city. The rooms are comfy and the bathrooms tastefully equipped. The menu is good if a little pricey and Rakesh, the head chef, the nicest guy you'll ever meet. The breakfasts are also good - I'd recommend the gobi paratha and cutting chai. It's well worth the extra expense ofstayingin luxury in what can be a stressful city.
I had booked for a luxury room. One thing that is striking good is the space that you get in the room. It is huge! .Especially if you are with 2 kids. They can play and run around in the room.
The staff is courteous and helpful. Pavan/ Mahima and team put up a good show. Rakesh, the chef, was ever helpful and brought about delicacies from the kitchen. This is a heritage hotel so the spread is not huge but good.
I got to stay in the Royal Suit as well (Chand Niwas) which was wonderful and we could see Gwalior fort from our private terrace. The hotel is adjacent to Jai Vilas Palace and 10 minute drive to Gwalior fort and Gurudwara Data Bandi Chor Sahib.
We visited Gurudwara Data Bandi Chor Sahib multiple times, which was one of the star attraction for us. Its a historic Gurudwara for the mankind.
Dear Guest,
Thank you for your words of appreciation and encouragement and thank you for taking the time to post your reviews on Trip Advisor. We are glad that you had a memorable stay.
We are truly grateful for all the wonderful things you have said about our hotel, team and services. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.
Your feedback has been shared with the entire Hotel team especially with Mr. Pawan Singh, Ms. Mahima Wadhwa and Chef Rakesh Goniyal.
We are extremely delighted to have you as an 'Ambassador' for Usha Kiran Palace, Gwalior and look forward to welcoming you back sometime in the near future. Kindly do not hesitate to write to me directly at anand.nair@tajhotels.com for any assistance that you may require.
Warm Regards
Anand Ramankutty Nair
General Manager
