A mixed bag. We ate here as a family of three on our daughter's 21st birthday. No record of our booking when we arrived and it was subsequently found to have been entered for the wrong evening. As the place was almost empty, we were nevertheless given a table straight away. When the telephone booking was made, I explained that it was a 21st birthday dinner for our daughter and the member of staff rather abruptly then said, 'Why are you telling me this? Do you have a voucher, then?' When I said that we didn't have one but wondered if they could do something to mark the occasion, there was an off-hand, 'If you bring a cake, we can come out to the table with it and sing, but that's it.' [No thanks.] I wasn't asking for much, maybe a glass of fizz on the house? Lots of venues do offer this on special occasions and in fact a restaurant in Lewes brought a whole bottle of prosecco to the table on the house when our daughter recently went to a celebration lunch.Service at the table however was prompt and friendly. Our American waitress was charming. Had my experience on the phone been different, we would have given at least 4 stars for service. Our meals were good quality and fair portions, all in the £15-16 bracket. With a bread basket to share, three main courses and three alcoholic drinks, the bill was around £70.00. However, the space was so vast that we were a bit lost in the middle of it and there was no real atmosphere to the place. We could imagine this being a good place to go in a large lively group, but we probably wouldn't rush back here ourselves and the charmless telephone booker who reserved us a table for the wrong evening needs a refresher course in customer service.