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“OVERPRICED!”

Southwest Tours Boracay Inc.
Ranked #14 of 18 things to do in Kalibo
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: SOUTHWEST TOURS (BORACAY), INC. is the pioneer tourist transport service company in the Philippines serving the paradise island of Boracay. It is popularly known under the brand name, Southwest Travel & Tours. Started in 1991, Southwest Travel & Tours offers land and sea transfers to local and foreign tourists, from the moment they step foot at the Kalibo International Airport or the Caticlan Airport, to the time they feel Boracay’s powder-white sand between their toes. As of 2016, Southwest Travel & Tours provides transfer services to guests of most hotels and resorts in Boracay, as well as over 200 travel agencies from all over the Philippines, and individual travelers booking online. It has also forged partnerships with airline companies with regular daily flights to and from Boracay, where Southwest transfer tickets are sold onboard international and domestic flights.
Reviewed 6 April 2018

Last holy week, me and my family together with my friends availed the service of SouthWest as my officemate doesnt want to take a tricycle as they have lots of baggage, and we have foreigners included in our trip. The price is quite expensive, but the service is not good. Beware on the slip that they gonna give to fill up, so misleading. It says that "door to door" but its not true. Unfortunately, no staff help us to carry our things and we waited bit longer. Worst they hold the my officemate's daughter to go out from the waiting area to the exit because they said the child has no ticket, were the fact is the child ticket is already showed to them by her mother. To our suprised! the price of each person is OVERPRICED for 675 each person, cause when we return from boracay island to airport, me and my family (3 of us), spent only 500 pesos for all of us.

5  Thank exoticbeauty76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (90)
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"great service"
in 6 reviews
"return journey"
in 4 reviews
"terminal fees"
in 3 reviews
"the main road"
in 3 reviews
"caticlan airport"
in 5 reviews
"cagban port"
in 2 reviews
"ferry ride"
in 2 reviews
"a nightmare"
in 2 reviews
"transfer service"
in 3 reviews
"free transfer"
in 3 reviews
"these guys"
in 2 reviews
"hassle"
in 7 reviews
"sticker"
in 4 reviews
"desks"
in 2 reviews
"handling"
in 2 reviews
"ferries"
in 2 reviews
"mini"
in 2 reviews
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2 - 6 of 90 reviews

Reviewed 8 March 2018

An inept company with poor infrastructure and no-one seems to know what they are doing. It seems that irrespective of what you order on the website you will be crammed into a bus with everyone else and if you question it they will simply tell you to wait and delay you.

No care or intelligence.

We booked a private car transfer for ease but in both directions either the driver wasn't there or we were hassled into a bus after being made to wait half an hour effectively because they would not listen to us or read our booking properly. They just funnel people on and off the coaches and if you are not staying at one of the main stopping points you will be lucky to get to your destination.

We paid extra for private cars and were not given the service and no refund for the inconvenience.

A shambles but unfortunately one of the only companies offering the service so be thorough with your bookings and confirmations and if you book a good hotel, get them to liaise with SouthWest to ensure things are organised properly.

Like many companies on the islands, they have disdain for foreigners with questions but seem to confirm things well with locals.

Be wary of them giving your bags to the porters at the port etc. They will do this as if it is part of the service and then the porter will hold your bags hostage till you give a generous tip.

Feel free to refuse as we did.

1  Thank Daryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018

This company is horrible, they overbooked and then crammed you in a very crowded stuffy waiting area. Their staff in the waiting area were not interactive. They can't tell you anything about when your transportation will arrive. They don't even have a supervising staff in the waiting area therefor the young staff are the ones getting the rants of the irritated customers. VERY POOR SERVICE. I will definitely NOT use this company again. I do not recommend them at all to anyone.

1  Thank rinob826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2018

Pickup arrived Hotel 10 Minutes Early & loaded our bags with a Smile. Shuttle picked up some more passengers & then dropped us off at Ferry Terminal, provided Southwest Stickers and marched us to Private Ferry, doing head counts throughout to ensure nobody got lost. Then loaded unto premium quality bus for direct drive to Airport.

We 'did it ourselves' going to Boracay & all that entailed, but for the minimum added cost, this hassle free service for the return journey was worth it.

Thank DaveInVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 February 2018

The wait was SO LONG and RIDICULOUS!!

I also saw one of their staff YELL at a customer.

When my husband asked for help with the bag, the staff said its NOT HEAVY, you can carry it!

IT IS NOT WORTH IT and it can SPOIL your holiday!!

We were patient for more than 5 hours!! and gave up and called our hotel to come and rescue us!

Thank taranas2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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