We stayed here for 1 night with our 3 kids, had booked a suite. The two-room suite was extremely spacious and had 2 bathrooms, plus a fabulous view overlooking the lawns and the valley. Staff were friendly and helpful. The best part of the hotel is the space- beautiful green lawns overlooking the mountains and the river valley, plenty of space for kids to walk and run around, deckchairs where you can just sit down with a book. There's a cafe (Log Inn) that does all-day coffee and milkshakes, cakes etc.
The entrance to the hotel is on Pahalgam's busiest street - but after walking a few steps in, you feel like you're at a resort far away from the crowds.
A couple of suggestions - electric kettles and hair dryer in the room would be great, plus serving evening tea/coffee on the lawns and not just in the restaurant. The games room could do with a few more games and a refresh of the table tennis equipment.
I would come back to Pahalgam just to stay here.