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“Dream Castle must be dreaming!”

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Vienna House Dream Castle Paris
Ranked #3 of 8 Hotels in Magny-le-Hongre
Level 6 Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Dream Castle must be dreaming!”
Reviewed 3 August 2012

The best thing about this hotel was the bus service to the Park and train station. Austrian owned as the tv screen continually remind you and beginning to look is age. The room was comfortable enough however bins weren't emptied and the towels were like a rub down with sandpaper. I never had a meal here as the breakfast was pretty horrible, squishy scrambled egg, sausage, potato and hot tomato were the only items in the hot tray every morning. The later you eat the less food is available and it's great practice for the queing and jostling you will experience in the park if your trip is to Eurodisney. The games machines for the kids are extortionate at €2 per go. Remember to take towels to the pool otherwise it's another €2 per person to rent a towel. The wait at checking set the standard and I was extremely disappointed by the hotel and the staff who I thought were sloppy and uninterested they acted like the rejects from the magic kingdom who failed their auditions and were sent here as a punishment. For the dads who like a beer better take plenty money as it's €8 for a pint.

Room Tip: The bed was large and comfortable and the black out blinds were a bonus we faced the front but never...
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  • Stayed July 2012, travelled with family
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Helpful?
Thank ArchieL231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review, 13 August 2012
Dear valued customer,

We would like to thank you for your stay in our hotel, and for taking the time to share your comments with us .

Thank you also for your positive comment about our bus transfer to the Disneyland train station.

Your feedback regarding the housekeeping in your room, as well as your experience in our breakfast restaurant took our full attention, and we would sincerely like to apologize for the inconveniences caused.

Please be assured that this does not meet our usual standards, and that we shared your remarks with our employees, in order to assure that incidents like those you described will not reoccur in the future.

It would be a real pleasure for us to welcome you back to our hotel, in order to completely satisfy you and your family and to restore the image of our hotel.

Please do not hesitate to contact us for any further questions or requests you might have.

Yours sincerely

François MARY
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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lincoln, uk
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2012

We spent 2 nights here whilst visiting Disney and left having felt as though we were slightly used.

The whole enterprise, Disney included exists to extract money from harassed parents. There are loads of exciting machines in the hotel lobby for children each of which costs 2€, also the pool which is freezing costs 2€ to hire a towel or you can use the towel from your room but this then means that you have a damp towel for use in your room.

Breakfast was ok, nothing special but there was lots of it even when it was manically busy.
I would pay the extra to stay at a Disney hotel during the summer because they get early entry into the park rather than stay at the Dream Castle hotel.

Room Tip: We had a room overlooking the lake which was very pleasant but the sun streams through the window in...
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  • Stayed July 2012, travelled with family
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Helpful?
1 Thank mrspnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, Scotland, United Kingdom
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2012

stayed 4 nights in the hotel , HOUSEKEEPING or should i say lack off it shocking , towels not replaced, cleaning cloths left in the room , bathroom should have been cleaned but was not , tea tray in the room was not cleaned cups were just turned up side down and left ,tea, coffee etc was not replaced , room was a good size . Shuttle bus to the park was a nightmare we now know how sardines feel , and bus drivers drive far to fast as many people are standing up at one point our buggy was tipped over luckly the child was not in it at the time . We paid for transfers to our hotel , but beware if you are located outside the disney park you exit the bus at the station and then get on the shuttle , and with all your luggage it is a total nightmare !, on our return to the airport the driver dropped us off at the wrong terminal and in charles de gaull
they are miles apart , hope this helps .many thanks to marion on reception you are a star :)

Room Tip: our room was located above entrance , and sound proofing is excellent
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  • Stayed July 2012, travelled with family
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Helpful?
1 Thank Wilma702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2012

Great family hotel, the room was clean and very spacious for family of 4 (2 young kids). Huge breakfast buffet and the staff was always nice and helpful. Great location to Disney resort (10 minutes) with free and frequent shuttle bus. Free Wi-Fi was also available.
We had a great stay and we highly recommend it.

  • Stayed July 2012, travelled with family
    • Value
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Review collected in partnership with Easytobook.com

Helpful?
2 Thank Michel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 August 2012

I have just returned from a long weekend at the Dream Castle hotel and overall it was brilliant. The staff were always friendly and helpful.
The room was very spacious and clean; the bathroom had hand cream / shower gel etc for us to use and was spotlessly clean. The only criticism I have is about one of the maids, one day she can in an only made the bed, our dirty room services dishes were left on the side, rubbish still in the bin etc, she also took all of the towels out of the room and did not leave replacements. I rung reception and they bought us some clean towels immediately which was fine. The next day the maid cleaned everything and it was spotless, so I don’t know whether the first maid was in a rush or just lazy?! We did order rooms service which took about 45mins, it was nice and convenient but very expensive.
We only ate breakfast in the hotel as it was overpriced for evening meals.
I always found something to eat at breakfast such as croissants, fresh fruit, yoghurts and toast, however the hot breakfast was disgusting (Fatty bacon, and grilled tomato’s)! For evening meals you can go to the Disney village and get a wide variety of food for a lot less (still expensive but better than the hotel) they have a Mcdonalds, steakhouse, sports bar, American diner etc which was better for us.
The hotel is a short distance from the park (about 5/10mins on the free shuttle), this was not a problem as we got a seat on the free shuttle the majority of times. The only downside to this is after 8.30pm the shuttle is every 23 minutes which can be frustrating if you’ve been out all day and is tired.
Disneyland is lovely! But be prepared to queue for about 45-65 mins for every ride. You have to see the motor show it was amazing! But be there about 45mins before it starts as the queues massive and you won’t get in. It is also very expensive so take a lot of spending money!
We would definitely return in the future!

Room Tip: Hang the towels on the back of the bathroom door to show the maids that you are still using them, ot...
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  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank JodieWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vienna House Dream Castle Paris

Property: Vienna House Dream Castle Paris
Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Magny-le-Hongre
Price range (per night): ₹ 6,341 - ₹ 17,061
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Official Description (provided by the hotel):
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 
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Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris France/Magny-Le-Hongre

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