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“A unique holiday experience - worth trying!”
Review of Hotel Xixim

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Hotel Xixim
Ranked #1 of 2 Hotels in Celestun
Certificate of Excellence
Calgary
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“A unique holiday experience - worth trying!”
Reviewed 26 February 2012

We loved our visit to Eco Paraiso - it's a bit off the beaten track of Celestun but once you get there, you realize why. You're transported into a truly unique experience full of first class amenities and staffing but close to nature and an amazing ecosystem at the same time. We were one of very few guests the days we stayed and so we felt like it was our own private paradise. Miles and miles of uninhabited beach to explore, pools to ourselves. The Master Bungalow was beautifully appointed and lovely to return to a lit candle and mosquito netting (not needed) turned down on the bed. Tons of wildlife - lizards, geckos, birds and yes, some bugs if that makes you squeamish. Staff were really warm and friendly and, in one case of emergency, totally there for us to help solve a banking issue - couldn't have been more attentive and helplful. Drinks and snacks on the bar deck were lovely in the evening. Hot coffee and delicious sweet bread magically (and quietly!) appeared on the table by our door every morning. What a treat! We would return in a heartbeat.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CalgaryGirlandBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecoparaiso, Owner at Hotel Xixim, responded to this review, 27 February 2012
Dear CalgaryGirlandBoy,

For us, it is always a big bliss to read reviews like yours. Thank you so much!

We obviously would love that your path soon finds Xixim again. It will be a pleasure and an honor to pamper you again in this your home.

Wishing you a wonderful day,
Kind regards,
Verena Gerber
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City
Level Contributor
379 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 7 February 2012

The hotel is great, beach is beautiful, rooms are great and food is really good. Do not miss the different kind of ceviches made of local shrimps. Staff is very supportive and non intrusive. We took two tours with two wonderful guides, Alex and Henry, they had great knowledge of nature and are doing research about the local birds. The tours we took were one to visit the flamingos at the Ria, where they spend the day and the other was at sunrise to watch the flamingos fly out of the place where they sleep. It was amazing, bring a camera with a good lens.
It is a luxury rustic hotel.Ecological, non intrusive with the landscape. Food and beverages are very reasonably priced. We loved it!!!!

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank viajeramx1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecoparaiso, Owner at Hotel Xixim, responded to this review, 27 February 2012
Dear viajeramx1,

Thank you so much for your magnificent review! Opinions like this encourage us to improve our service day by day.

We obviously would love that your path soon finds Xixim again. It will be a pleasure and an honor to pamper you again in this your home.

Wishing you a wonderful day,
Kind regards,
Verena Gerber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucerne, Switzerland
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 January 2012

stayed here a couple of nights, beautiful place to relax and charge the batteries, good food, great ambiance, very friendly and helpful staff

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
Thank Monika Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecoparaiso, Owner at Hotel Xixim, responded to this review, 27 January 2012
Dear Monika Z,

Thank you very much for your nice review. We are very happy you liked our food and the service we provide.

We hope we will meet you again in hotel Xixim during 2012.

Wishing you a wonderful day,
Kind regards
Verena Gerber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 January 2012

Before I review the hotel, I must commend J B Journeys Travel Agency, for without their vision, we would not have found this hotel or planned this vacation. I traveled with my boyfriend. I am accustomed to all-inclusive commercial resorts and he prefers rustic vacations where you become one with nature. Barbara and Jean achieved what we thought was impossible: recommending a hotel that combines the best of both of our desires. EcoParaiso seamlessly combines an ecologically sound resort that focuses on nature and being one with the environment, while providing every amenity and luxury that a commercial resort offers. Barbara and Jean checked on us every day while we were on our trip and their personal service and attention to detail is unparalleled.

STAFF: The staff was not to be believed..everyone from the manager to the housekeeping staff were so accommodating and willing to do anything they needed to to make us happy. In fact, I felt like there was nothing we could have asked for that would not have been done for us. At the same time, they conducted their work in a way that was non-invasive and respectful of your privacy. We came in to the resort on an 11pm flight and left at 7am. When we arrived at night, we were told that we did not have to fill out any paperwork, they were sure we were tired, and that we could complete all paperwork in the morning. What an unexpected and appreciated surprise that was! When we left at 4 am on NEW YEARS DAY!!, the manager and assistant manager personally escorted us to the airport to ensure our safe departure. If we were to take that flight again, we would have stayed in Merida the night before the flight to avoid the 3am wake up call! The wait staff, and bar tending staff (we LOVED Victor) were so accommodating, and if they did not understand what we were asking for, they made sure to find someone who would. The yoga instructor was amazing. I am a novice, but my boyfriend has years of experience and he said that she was an excellent instructor he had ever had. We had massages twice, and Alexandra was very talented! The staff as a whole could not do enough for us, and truly was the reason our trip was as relaxing as it was.

ROOMS: We stayed in a master suite bungalow. There are no words to describe how beautiful and clean the bungalow was. The room was huge!! With plenty of closet space, a safe, a beautiful outdoor shower and our own private patio with a hammock, chairs, and a private wading pool. And you are RIGHT ON THE BEACH!! And so private. We did not miss the air conditioning at all..the constant ocean breeze kept the room cool all day and night. All the doors and windows open. The room is made up twice per day and was truly kept beautifully clean. Coffee was delivered every morning to your room.

BEACH: Miles and miles of untouched beach = heaven! The seashells and fish and bird life was not to be believed. Although the resort was completely sold out, we felt like we were the only ones on the beach. Getting chairs was never of issue.

HOTEL: The main buildings were easily accessible. Traveling the road up to the hotel can make you wonder where exactly you are going, but then, suddenly, the hotel is in front of you. The lobby is open air and beautiful. The restaurant is located in a building with the hotel store and bar. The bar has Wii, WiFi, a tv, numerous board games, hundreds of books, ping pong, pool, and foos ball. On the roof there is a serene sitting space made of twigs. There are two pools, an adults only and main pool..both pools were kept clean. Each pool has a bar and you can order snacks there. There is an interpretative trail..which we loved, but the trail did seem to stop. We had to make our way back and could not finish. Because it is an ecological resort, there is not the same manicured landscape as a mainstream hotel; however, we did not miss this at all. The natural plant life was absolutely beautiful.

FOOD: The food was awesome! Authentic, and nicely presented. Breakfasts always had fresh cut papaya and pineapple. Lunches were delicious…we loved the guacamole and cerviches..not to be missed!! Dinner was delicious; however, we preferred ordering from the menu as opposed to the buffet.

TOURS: We took two tours: the Flamingo Reserve Tour and the Cenote and Hacienda Tour. The Flamingo tour was a ½ day combination sea and land tour, which we enjoyed immensely. The Cenote and Hacienda Tour was the highlight of our trip and should not be missed!! Alex, our personal tour guide, was just as enjoyable as the trip itself! He has a love for his city, country and culture and speaking to him about all that he knows was enlightening and inspiring. The cenotes were like nothing we had ever seen before. After swimming in two cenotes, we made our way to the Hacienda, where we had a most amazing lunch and learned so much! We went into town on our own one day for lunch, which was most enjoyable. The town of Celestun is quiet and we felt extremely safe. We were told to eat at one of the four “P” restaurants. We chose Los Pampanos, which was delicious! There were also various vendors on the beach selling handcrafted wares.

NEW YEARS CELEBRATION: A most amazing experience! The hotel took Mayan and Mexican cultural traditions, maintained their integrity, but added a personal warmth and so much fun for all who participated. We had an opportunity to meet the owner of the resort; and in speaking with her, realized that this is just not a business for her, it was a dream, a vision, that she was able to implement to a tee. Meeting her made everything come together for us and we were so happy to be able to tell her in person how much her resort meant to us and how our stay fulfilled us with memories we will cherish forever.

Room Tip: If you are traveling as couple, definitely get the master suite!!
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank jillymsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecoparaiso, Owner at Hotel Xixim, responded to this review, 10 January 2012
Dear Jillymsw,

In my name and in the name of the whole staff that collaborates in Hotel Xixim, we want to thank you for your stunning, incredible, excellent review.

We are very happy that you liked our New Year’s Eve event that we prepare with lots of love and enthusiasm for our guests.

We also want to thank you very much for your visit and hope that your path will take you again to Xixim in the near future.

Wishing you a wonderful day,
Kind regards,
Verena Gerber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 December 2011

We stayed here for 2 nights in late November, wished we stayed more and would have if it wasn't so expensive! The room was lovely and the setting fantastic. We, unlike a previous reviewer, found the sea perfectly fine for swimming. Warm and with a moderate, but significant surf. The food and drink was good and reasonably priced for a place with a totally captive audience. In our experience if you want to see birds you have to put up with mosquitoes. That said the mosquitoes were not bad and only present during a couple of hours of the day. If this really could bother you bring some DEET and light, covering clothes.

We had the place almost all to ourselves and the staff was great, but it was sad to see such a lovely place so underutilized. Lower your off season prices and post it on your website and you'll have the place full!

We checked out the prices of the flamingo tours as we drove through Celestun and decided to see what the hotel offered before going. The boat operators did not seem to know much English and it seemed unlikely that they could tell us about the birds. The hotel offered us a tour at a slightly increased price, but promised an English speaking ornithologist with good binoculars for all. Wow! Our guide Alex was all that was promised and more. He knew about everything from the politics of setting up the reserve to the biogeography of flamingos. We wish we could have had him for the rest of our Mexico tour.

Also, they need to have coffee before 7:30 AM if they wish to please their nature loving, bird watching clientele.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank akc19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecoparaiso, Propietario at Hotel Xixim, responded to this review, 12 December 2011
Dear AKC19,

In my name and in the name of our staff, we want to thank you very much for your excellent review. We will also take in account your opinion on our rates. Indeed it is a beautiful peaceful place, which should be enjoyed by more guests.

Wishing you a blessed Christmas and hoping to meet you again in Hotel Xixim,

Kind regards,
Verena Gerber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xixim

Property: Hotel Xixim
Address: Km 10 del Viejo Camino a Sisal Celestun, Celestun 97636, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Yucatan > Celestun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Celestun
Price range (per night): ₹ 11,895 - ₹ 16,291
Hotel Class:3.5 star — Hotel Xixim 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
XIXIM: a different alternative. Consciousness, love for intact nature, rediscovering yourself, high quality and the simplicity of our services are the secrets that we generously share in our paradise...Hotel XIXIM is an ecological paradise. Bordered by an unspoiled beach that stretches forever, a dwarf palm plantation and an abundance of indigenous vegetation, the environment here has always taken precedent over profit, in this very special, luxuriously rustic hotel. At present, we have 32 thatched cabanas, 24 junior suites with 2 four-poster double beds and 8 master suites with a king size bed, each with its own private verandah and en-suite bathroom. An extremely large thatched, double-story rondavel with sweeping views of the beach, golden sunsets and our pool area. Upstairs one will find El Santuario, our fully stocked bar and lounge area, and downstairs, our pride and joy, Restaurant Zaxim. The buildings dramatic thatched roof with the longest, straightest tree trunk supports, graphically canopy your occasion.Our Wellness Center as a set of architectural human and natural elements: palapas and mangroves, buildings and coastal dunes, windows overlooking the emerald-green sea, open spaces yet of intimate dimensions, each and every one of them integrated to the pristine nature. ... more   less 
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Also Known As:
Eco Paraiso Xixim Celestun
Eco Paraiso Xixim Hotel Celestun

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