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Reviews (532)
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Reviewed 22 May 2018 via mobile


The checked in staff was not professional as a 5 star hotel staff, chit chat with the colleague next to him during the process, the smile was not for welcoming guest but the conversation with his colleague.

Stayed: May 2018, travelled solo
Thank Hup1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Manager at MGM Macau, responded to this reviewResponded 26 May 2018

Dear sa_va_p1001,

Warm greetings from MGM MACAU!

Thank you for choosing us for your stay and bringing up the service issue you encountered during check-in to our attention. It is always our highest priority to provide our guests with an exceptional experience and in this instance we deeply regret for unable to reach this. Rest assured that I will personally address your mentioned issue with the concerned team and strengthen our training in this aspect.

We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you.

We look forward to welcoming you back and thank you very much indeed for your kindest attention!


Best regards
Casey Cheah
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

This was our first stay at MGM Macau and we had a good experience and will return on our next trip to Macau. Rooms are a good size and comfortable. We had the sea view which gives the room a plus for sure. My wife likes it because she was in walking distance of 'the old town' with its small back streets and local shops and restaurants.
overall a very good experience. Front desk and concierge staff efficient and accommodating.

Room Tip: Go for the sea view
  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
3  Thank JeffM1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Manager at MGM Macau, responded to this reviewResponded 10 May 2018

Dear JeffM1952,

Warm greetings from MGM MACAU!

It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.

We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. We are so glad that you and your wife loves the room and had enjoy yourselves exploring Macau town. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team.

Thanks again for your kind comments and patronage. We very much hope to serve you again soon.


Best regards
Casey Cheah
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

One of the best pastry in Macau. I wanted to buy unique chocolate for my grand parents abroad. The breakfast set here is also reasonable price. Cakes and bread made is also recommended. Service here is remarkable .

Stayed: July 2017, travelled solo
Thank Sho C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Manager at MGM Macau, responded to this reviewResponded 5 May 2018

Dear Sho C,

Warm greetings from MGM MACAU!

Thank you for the great review of our hotel pastry! We are glad that you enjoyed your visit and able to get the unique chocolate for your grand parents. Hope to see you again very soon.

Best regards
Casey Cheah
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

New decor at the lobby in MGM Macau.
My son is happy to see the aquarium there and use his own camera to take the photos.
Those nice giraffes and birds look very amazing and inspiring.
Each season has different decor, 2 years ago was full of butterflies.
Haven’t stay in MGM Macau this time as we stayed in MGM Cotai. They have free shuttle bus travel between 2 properties.

Stayed: April 2018, travelled with family
Thank olivias538
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey C, Manager at MGM Macau, responded to this reviewResponded 1 May 2018

Dear olivias538,

Warm greetings from MGM MACAU!

Thank you for your wonderful review. We are truly delighted that you and your son have enjoyed our MGM Aquarium as well as new Spring decoration 'Giraffe-ic Park' in Grande Praca where our specialist team had putting in a lot of effort in it. This time, our specialist team had transformed giraffes and agapanthuses into beautiful art pieces and synthetic glass flowers in large scale for everyone to experience the spectacular in nature. I will certainly be sharing your compliments to our them. Your experience means a lot to me and to the entire team.

Thanks again for your kind comments and patronage. We very much looking forward to welcome you back soon.

Best regards
Casey Cheah
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018

I would like to appreciate MGM Macau and Eric Lei's service in Concierge.

On 28-FEB Macau trip, we choose MGM Macau to stay, it was a perfect accommodation experience in this trip.

Since arriving lobby, receptionist Eric help us to proceed check-in, gave us a very detail and useful hotel information which includes amenities, aquarium, and room features...
His service let me feel he is an enthusiastic, charming, well-trained and professional receptionist. He is also a very generous guy to share information of local attractions or iconic Macau restaurants.

Once I need additional service, such as anniversary cake, champagne, rollaway bed, ground transportation booking and luggage deposit, I only ask Eric for help, because he always provides precise and fast service during MGM Macau accommodation. I think it is not only enterprise culture but Eric's personality and enthusiasm.

It is so great to have Eric in MGM Macau, he is the best guy to brighten MGM Macau brand.
After this trip, MGM Macau will be my first choice of luxury hotel in Macau, also I would like to have Eric to serve, highly recommend. Thanks Eric's Extraordinary temperament service, also thanks MGM Macau hospitality.

The overall evaluation of MGM Macau is "Distinctive Premium".
I can't wait to visit MGM Macau, it would be very soon.

Room Tip: grand view, corner suite, excellent service
  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM C, Manager at MGM Macau, responded to this reviewResponded 27 April 2018

Dear Mr. Lai,

Warm greetings from MGM MACAU!

Thank you so much for sharing your top notch experience with us! We are thrilled that you enjoyed so many aspects of your stay with us. I am very proud to learn that our team especially Eric from Concierge had created a memorable experience for you and family.

Your kind words and recognition is the best motivator and has brought us much encouragement.

Thank you once again and we look forward to having you as our guest soon.

Best regards
Casey Cheah
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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