This is the fourth time I stayed in this hotel, as a 4/5 stars hotel, this is pretty good. However, during my recent stay at the executive floor(17/f), I was very disappointed with their handling of my feedback. One nite, when I go downstairs from 17/f, the lift suddenly "drop" from 14/f, and stopped by the emergency brake of the lift. I was so shock and scared, after a few seconds, it "back to normal", and we finally arrived the lobby safely. Then I approach the manager and told them there is something wrong with the lift and told him what was happened, and ask them to get someone to check and fix it. But seems like they did nothing.....because the same thing happened again the next day morning........
- Official Description (provided by the hotel):
- Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Macau At Ponte 16 Hotel Macau
- Sofitel Ponte 16
- Macau Peninsula Sofitel