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“Score dropped from 90 down to 50 because of safety issue”

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Sofitel Macau At Ponte 16
Ranked #13 of 95 Hotels in Macau
Certificate of Excellence
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Score dropped from 90 down to 50 because of safety issue”
Reviewed 23 April 2012

This is the fourth time I stayed in this hotel, as a 4/5 stars hotel, this is pretty good. However, during my recent stay at the executive floor(17/f), I was very disappointed with their handling of my feedback. One nite, when I go downstairs from 17/f, the lift suddenly "drop" from 14/f, and stopped by the emergency brake of the lift. I was so shock and scared, after a few seconds, it "back to normal", and we finally arrived the lobby safely. Then I approach the manager and told them there is something wrong with the lift and told him what was happened, and ask them to get someone to check and fix it. But seems like they did nothing.....because the same thing happened again the next day morning........

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Doodoo2233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MDIRKS, Director of Quality at Sofitel Macau At Ponte 16, responded to this review, 25 April 2012
Bonjour!

Dear Accorhotels traveler from Hong Kong (Doodoo2233),

Thank you for highlighting the lift concerns; naturally a very important safety aspect in hotels. There was immediate action following your verbal comments to our ambassadors, though we have now come to the realization that we failed to keep you informed of developments.

This is certainly not the regular course of action at Sofitel Macau at Ponte 16 and I'm sorry you had to wait so long for a reaction from us. Would you mind to contact me on my email address: Maarten.Dirks@Sofitel.com so we can discuss this matter further?

We can assure you that all safety systems and equipment undergoes regular and detailed checks - the wellbeing of all of our guests and ambassadors is our paramount concern.

Thank you for taking your valuable time to leave your feedback on this website.

Yours sincerely,

M. Dirks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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Traveller tips help you choose the right room.   Room tips (460)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Tokyo
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 April 2012

Always love French hospitality. All hotels in Macau have week day prices and weekend prices. Weekends are very often full and therefore a bit expensive but week days are available therefore hotels have great discount rates during the week. The Sofitel is a 5 stars hotel with all you can expect for this category and will not let you down. Staff is very friendly and professional. They even remember you by name which is always a nice touch. Bars and restaurants are very nice and cozy and if you miss French cuisine you will be pleased. Macau has many good French restaurants including Rebuchon in the Grand Lisboa but prices are in accordance. In my opinion value for money are better in the Sofitel. The only negative point will be that Taxis are very scarce; they should have a few cars available for clients. Nevertheless if it’s not raining everything you need is in walking distance from the hotel so not really a big deal. I will definitely use this hotel again.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RoppongiTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 April 2012

This was our first time to Macau, and although the rooms were nice and luxurious this hotel was in a really bad location. We had to wait a long time to get anywhere, even by taxi it took us almost 2 hours to wait for one becuase they don't service the hotel (so you have to wait for someone to be dropped off in a taxi before you can get one). All the areas in the hotel (excluding the room) smelled like smoke. The staff were nice. THere isn't much to see around the hotel in the historical district.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kylie782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Macau At Ponte 16

Property: Sofitel Macau At Ponte 16
Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
Price range (per night): ₹ 6,985 - ₹ 15,387
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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