I just got back from the hotel today and I've decided to write a review before I forget about my experience. First of all, I would like to say that the service from the hotel staff - well, the bell boys (since they were the only ones we've interacted with throughout our stay) - was pretty good. They helped us out a lot in terms of giving directions and advice when we were going out to places. They were very friendly!
However, what had REALLY ruined my stay in this hotel was the service from a receptionist named Angel/Angela (I couldn't really see because her hair was covering her tag). Anyways, when I was checking out today, Angel/Angela's attitude towards me and my boyfriend was not very hotel friendly at all. She told me that I haven't paid for the hotel fee yet and I was confused because I thought that we had already settled the fee when we booked the hotel online. I only asked like, a question or two about it to understand the situation better but she got agitated quickly and started to raise her voice at me. Yeah, I guess it was my mistake for not checking the method of payment before our stay but her attitude was uncalled for. Thing is, the hotel booking was done through one of our parents cos we don't own a credit card and neither did we have that much cash on us to settle the bill on the spot. Angel/Angela just kept asking me questions like: "How can you NOT have the credit card (that was used for the booking)? Where’s the parent? JUST GET HER TO SIGN IT!" despite that I had already explained to her our situation. She had a really bad attitude and she was just so irritated that she went to find her manager and said to her in a very frustrated tone: "They don't have a credit card to pay and they said they don't have money to settle the bill!" The way she said it was as if we had tried to leave the hotel without paying! LUCKILY, the manager took over this situation and actually LISTENED to what I was trying to say but Angel/Angela just kept butting in and kept trying to make us look like we’re the ones at fault. I’m still giving this hotel a rating of 4 out of 5 because of how the manager handled the situation and how she apologised on her behalf. And to leave that aside, I just loved everything about the hotel. The interior design of the room is beautiful, the bed was soft, the hotel was clean and the fact that the aircon in our room is running 24/7 - it’s PERFECT for when you get back from the blazing streets of Macau. I had a friend who was staying right next door at the Mandarin Oriental which was a 4 star and I must say, Hotel LKF was MUCH better than theirs!
In terms of the location, it is good if your purpose of stay is for the tourist attractions because it is quite near to St. Paul’s and Senado Square etc. It is, however, quite far from the hotel to Taipa where Venetian and the big hotel and clubs are as well as the ferry pier.
All in all, I would come back again as long as I don’t have to deal with Angel/Angela again.
(Oh, and about the internet? I’m guessing that every room was SUPPOSED to have WiFi but it didn’t really work so that’s a bummer)
- Official Description (provided by the hotel):
- Hotel LAN KWAI FONG Macau is a contemporary lifestyle hotel newly opened in August 2009. The hotel is conveniently located in the heart of one of Macau’s major commercial districts and just a few minutes from the Hong Kong - Macau ferry terminal, Golden Lotus Square, the Wine and Grand Prix Museums, and a number of other popular tourist sites, making it an ideal destination for both business and leisure travellers. ... more less
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- Also Known As:
- Lan Kwai Fong Macau Hotel Macau