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Reviews (1,681)
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18 - 23 of 1,681 reviews
Reviewed 17 June 2018

Macau is a great destination for Opulence and grandiose lovers, as also for casino lovers. Fabulous locale, around the hotel resort. The Venetian is a place to visit, for its grand architecture and size. Food for vegetarians is a big issue as yet ! I do wish with the number of Indian tourists increasing, access to Indian food is available. Enjoyed the trip. Pleasant memories. Surely be back again when possible

  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Ganesh_Ramani2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 20 June 2018

Ganesh_Ramani2014,

Thank you for sharing this review of your stay with us at Holiday Inn Macao, Cotai Central!

It is absolutely true that Macau is a great destination for opulence and grandiose lovers as well as Casino lovers and our Resort is at the heart of The fabulous Cotai Strip!

I would recommend you our Grand Orbit all day dining restaurant for delicious vegetarians dishes as well as the Michelin Star Indian restaurant Golden Peacock if you prefer Indian delicacies.

We hope to see you again soon!

With warm regards,

Meridith Beaujean
Quality Assurance Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018 via mobile

This hotel started off terrible with an hour long check-in and it only went downhill from there get to the room there’s a place for a minibar in the fridge of course it’s empty no room service no place to really eat here

This hotel is completely designed wrong as well giant open spaces coffee or little bars that don’t open till eight or nine in the morning standing here waiting there’s no bus to the airport I could go on anon but I think you get the picture

I guess you have to keep in mind that it may say holiday on but it’s that’s pretty much where it ends it’s a name only and I highly recommend not using this hotel if you expect any type of normal service



Stayed: June 2018, travelled on business
Thank derekbnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 20 June 2018

Dear derekbnyc,

Thank you for your review. I am sorry about the multiple lapses in service and regret your disappointment. Please be assured we take your feedback seriously, as this is an opportunity to make improvements.

I would appreciate the opportunity to speak with you directly about your experience. I can be reached at meridith.beaujean@sands.com.mo.

Once again, we appreciate your continued support and invaluable feedback to the hotel. We look forward to welcoming you back to the Holiday Inn Macao, Cotai Central soon.

With warm regards,

Meridith Beaujean
Quality Assurance Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

This was one of the highlights of our trip to HK and Macau in May 2018.

The hotel staff was extremely friendly, courteous and prompt in providing their service. We were helped by numerous team members during our stay here notably Katherine from guest services and Neil from Concierge who went out of their way to ensure a pleasant stay for us.

The hotel itself is spectacular and the complex in which the hotel is located is a city in itself. The rooms are excellent with some rooms offering magnificent views.

It is a great place to relax and enjoy delicious food.

Room Tip: Higher floors would be preferable
  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank CPARajat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 13 June 2018

Dear CPARajat,

We are thrilled to read you had a wonderful stay with us at Holiday Inn Macao, Cotai Central! Thank you for sharing this review with the TripAdvisor members!

Your nice compliments about our hotel staff are well appreciated and have been shared with the entire team.

We look forward to welcome you back for another relaxing stay in our spectacular resort!

With warm regards,

Meridith Beaujean
Quality Assurance Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018 via mobile

We booked a room in Holiday Inn for 1 night.. Initially wanted to do a day trip to Macau from Hong Kong based on many reviews.. But decided to stay one night because we didnt wanted to rush. Overall a great stay.. Large rooms , comfy beds and pillows , spacious bathroom.. Close to a luxury experience. Clean and neat .. No complaints.

Front desk staff were kind & helpful. There is a luggage storage room that you can use prior to check in time or after check out. Shuttle buses available from hotel to airport and ferry terminals at regular intervals. Good service..save transport cost and convenient (the buses has Wi-Fi)!

So for breakfast we were abit disappointed because i made my booking through Agoda and didnt realise it was with free Asian breakfast instead of the standard buffet spread. For asian breakfast , there is a dim sum restaurant. Being vegetarians, we had limited choice.. and we were served with some fried noodles, vege spring rolls, plain porridge and plain steamed buns with one drink. The food was bland..

Walking distance to Venetian & Parisian Macao (Just across the road). Great view at night with the colorful lights.. Feels like in Vegas.

Tip :
If you want to head to Senado Square , just walk over to City of Dreams and take the free shuttle bus from there. You can return from the square to Cotai using shuttle bus to Studio City.

Stayed: May 2018, travelled with family
1  Thank Darshu11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this reviewResponded 13 June 2018

Dear Darshu11,

Thank you for choosing to stay at our Holiday Inn Macao, Cotai Central. We are pleased to read you had a great stay and enjoyed the comfort of our comfy beds and soft or firm pillows option.

We appreciate the recognition of our front office staff and their professional service.

I regret to read about your disappointing experience during breakfast and I am surprised you haven't been recommended to visit our Grand Orbit restaurant that is an all-day dining buffet with a large variety of vegetarian dishes. Hopefully you will give it a try during your next stay with us.

Thank you for taking the time to share this review.

We hope to see you again soon!

Meridith Beaujean
Quality Assurance Team

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Reviewed 3 June 2018

I have to give two thumbs up with all the hotel staffs, especially Ms. Anthea So. We basically will stay at this hotel for at least 3 times a year. This May, was our anniversary getaway trip. We only requested for early check in when we make reservation and didn't even notify Ms. So of our visit as we are IHG member. But we were so surprised when we arrived that Anthea personally greet us and gave us the surprise of the 520 campaign with room upgrade and a gift set for us. Her warm greeting and attentive caring made us felt so welcome and felt like going home. We would like to give our deepest appreciation to Anthea and her team for all the arrangement made.

Room Tip: higher floor with better view
  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JTCC520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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