Right from the beginning the staff in the Okura were friendly and attentive, this was a consistent and positive experience throughout our stay.
Our room was a Superior Suite - although we had requested a no-smoking room with our booking at check-in they said there was construction work on that floor and so nothing was available. They did offer to move our room if we were not happy - not a good start but the room was fine. The suite was comfortable and reasonably spacious though the beds are not up to the comfort level of some other hotels and for some reason the room seemed to get warmer (a bit too warm) overnight despite turning the air-conditioning down.
The bathroom is a very good size with a jacuzzi bath, sauna room and shower/steam-room. The bath however has its taps out of reach for anyone under about 6ft (184cm) requiring them to get in the bath to reach them - odd. Even if you are tall enough it is quite a stretch. Towels are stored on the opposite side of the bathroom from the shower so you have to remember to take one with you. The separate toilet is a auto-lid opening push button affair (there are two toilets in the suite).
Furnishings in the room are attractive and seemed to be something like Ikea quality. The room safe looks large but is quite shallow - too shallow. The small balcony was clearly not really expected to be used as it was small and had no furniture - maybe smokers use it.
The Okura is part of a large complex of three hotels dominated by the Galaxy which takes up a whole building. The Okura shares a building with the Banyan Tree. The ground floor is where these all come together with the casino in the middle. In Macau children are strictly forbidden from the casino areas which means that as with other hotels guests with children are penalized with a longer walk to get from one side to another. Some places like the travel ticket office are out of bounds to families because it is located within the casino area.
One of the attractions for us was the large wave pool (we had children with us) shared by the three hotels and located on the 2nd floor. This is a very good size and the kids really loved it. In front of the pool there is a sanded area giving a beach feel, this is kept very clean and there is a shallow moat area to keep the sand from the wave pool. Pool rules were diligently enforced such as only proper swim-wear was allowed into the pool, ie no swimming with a t-shirt.
The restaurants within the hotel complex are ok with a few very good ones but there is a lack of normal hotel cafe type restaurant. Consequently food prices and especially wine started somewhat high - though there is a MacDonalds. As we had a suite it included use of the Executive Lounge which provided a limited though quite adequate free breakfast. The Japanese restaurant within the Okura, Yamazato, offers an excellent tea ceremony - I didn't go but was given a very positive recommendation by those that did.
Overall as mentioned in the heading we were all happy enough with the experience that we will most probably go again - the kids would go again tomorrow if they had the chance.
- Official Description (provided by the hotel):
- The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more less
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- Also Known As:
- Hotel Okura Macau