The hotel is one of the swankiest in the city... its brand new that's why.
Staff - the staff at the reception was very polite. We reached much before check in time and they very politely told us that we cold not get the rooms before 3. At 3 however we got the room keys.
Now there were a few issues i had with the room:
I entered and found a soiled towel (was cleared instantly)
The water pressure in the bath tub was very low - took 30 mins to fill it up
Getting help was a little hard - especially room service / house keeping etc.
The Wash basin was getting clogged every now and then
Extremely difficult to find an English speaking staff (Unlike at other hotels)
It seemed like they were ironing out their services. If that was the case they should have done it earlier.
Having said that the room was clean and the hotel was great - the bus service was fine too.
I would rate this hotel highly (if the above flaws have been fixed)
- Official Description (provided by the hotel):
- As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more less
- Reservation Options:
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- Also Known As:
- Galaxy Hotel Macau