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“Nice rooms, service needs improvement”
4 of 5 bubbles Review of Grand Hyatt Macau

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Grand Hyatt Macau
Ranked #6 of 95 Hotels in Macau
Certificate of Excellence
Dubrovnik, Croatia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice rooms, service needs improvement”
4 of 5 bubbles Reviewed 9 April 2012

Comfy beds, nice bathroom. I really like the Mezza9 concept. Great new addition to Cotai strip.
The only issue was regarding the third night stay (we booked two nights, but loved it so much that we wanted to stay another night). After playing ping pong between front office and sales dept, for half an hour they decided we can stay for another night.
Oh, while there, check out the The Dancing water show!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darko p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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911 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
San Jose, California
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 8 April 2012

Stayed for one night to see Cirque de Soleil so I wanted a top rated hotel room for me and my beautiful companion...paid $457.37 for one night. At that price I was expecting the best, and anticipated this dream room...well, I was not impressed. Room was like an abandoned hotel in the middle of Chernobyl, Russia. First I looked outside the window and all I saw was a junkyard, the living room was plain with no atmosphere, kitchen area was like a utility kitchen for staff, table and chairs were uncomfortable, no easily accessible outlets for my laptop, bedroom was plain, bathroom was like a poolside bath. People, don't waste your time at this place. They are over-rated. I stayed at the Venetian for half the price and it was full of personality. I won't go back to this place, that's for sure.

Room Tip: Stay at the Venetian.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 31 March 2012

Likes: massive apartment, 42" LCD TVs - 1 in the bedroom, 1 in the lounge room, amenities very nice, nothing to complain about, I love stayed here

Dislikes: nothing (you get what you pay for)

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gailandcraigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Level Contributor
81 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

Last min decided to have a short break over the weekend. Grand Hyatt give us excellent experience. Travel from Hong Kong to Macau by Ferry via Cotai side. Immigration is just smooth without waiting in line. Cotai terminal is next door to the Macau Airport. City of Dream offer free shuttle bus that will bring us from the ferry terminal to the hotel, around 10 min ride.
The hotel lobby is impressive and staffs are very professional and friendly. We were booked on the club floor, room are nice and tastefully decorated. Over Over Over size bath room and walk in dressing area. Typical high tier Hyatt Standard.
Bed is comfortable and sofa next to the window give us excellent view although first night was covers with fog. We could see some light and morning looking out of the window is just a spectacular view.
Excellent toiletries and Nespresso machine in room. Wifi and wired internet is available. Speed is good!
Club lounge with good cold and hot breakfast. Not crowded!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VolVic71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

My fiancee and me had a great holiday time in Macau. We checked in at Grand Hyatt and were truly impressed with the luxury its offer. Staying at the high floor overlooking the the prestigious Venetian and the Hard Rock Hotel, we can't help ourself from admiring the view of the lighted city at night.
The room size, the wonderful rain shower bathroom, the large bathtub, the king size bed with its silky bedsheet, the top notch room amenities with nespresso coffee maker make it even more exciting. We wish we could stay in the room forever but we have to force ourself out to explore some of the interesting places of interest nearby.
Overall experience was nothing but a fantastic one. We so look forward to come back again and the next time round will definitely be a longer one.

Room Tip: Any room at Grand Hyatt Macau is definitely the best!
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bernie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Macau

Property: Grand Hyatt Macau
Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Region: China > Macau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Macau
#6 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
Price range (per night): ₹ 10,858 - ₹ 29,104
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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