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“Perfect group holiday”
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The Pool
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The Pool
Ambary House features semi open and spacious space, traditional architecture, large pool and library The Pool
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Excellent
80 reviews
The Pool
Ambary House features semi open and spacious space, traditional architecture, large pool and library
The Pool
Relaxing swimming pool fitted with a jacuzzi and a reading corner next to the pool
The Pool
The Pool
A horse cart, a main transport mode on Gili Trawangan, passes in front of Ambary House under morning light
The Pool
The Pool
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
The Pool
Relaxing swimming pool fitted with a jacuzzi and a reading corner next to the pool
The Pool
Relaxing swimming pool fitted with a jacuzzi and a reading corner next to the pool
The Pool
Rooms overlooking pool, spa jacuzzi
The Pool
The Pool
Many of the island's best bars and restaurants are within 3 minutes walking distance from Ambary
Living Room
The Pool
Living Room
Living Room
Open airy living room overlooking swimming pool
Living Room
The Pool
Living Room
Many of the island's best bars and restaurants are within 3 minutes walking distance from Ambary
Living Room
The Pool
Dining Room
Many of the island's best bars and restaurants are within 3 minutes walking distance from Ambary
Dining Room
Living Room
Kitchen
Dining Room
The 1st Bedroom
Dining Room
The 1st Bedroom
Many of the island's best bars and restaurants are within 3 minutes walking distance from Ambary
The 1st Bedroom
Dining Room
The 1st Bedroom
Kitchen
Dining Room
The 1st Bedroom
Dining Room
The 1st Bedroom
Many of the island's best bars and restaurants are within 3 minutes walking distance from Ambary
The 1st Bedroom
Dining Room
1st Bathroom
Dining Room
1st Bathroom
2nd Bathroom
Dining Room
2nd Bathroom
1st Bathroom
2nd Bathroom
Beaches near Ambary House. Gili Trawangan is a major diving and snorkelling site.
2nd Bathroom
The 2nd Bedroom
1st Bathroom
2nd Bathroom
Kitchen
Terrace
Dining Room
Terrace
1st Bathroom
Terrace
Beaches near Ambary House. Gili Trawangan is a major diving and snorkelling site.
Terrace
The 2nd Bedroom
The 2nd Bedroom
Entrance
Dining Room
Entrance
Street
The 2nd Bedroom
Street
Ambary House's distinct roof symbolises the shape of the sacred mountain where the gods reside.
The 2nd Bedroom
Front view of Ambary House with its beautiful architecture. The roof symbolises the sacred mountain
The 2nd Bedroom
Front view of Ambary House with its beautiful architecture. The roof symbolises the sacred mountain
The 2nd Bedroom
Front view of Ambary House with its beautiful architecture. The roof symbolises the sacred mountain
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Air-conditioned bedrooms feature double bed, tables, chairs, a wardrobe and safe deposit box.
Relaxing swimming pool fitted with a jacuzzi and a reading corner next to the pool
Relaxing swimming pool fitted with a jacuzzi and a reading corner next to the pool
Relaxing swimming pool fitted with a jacuzzi and a reading corner next to the pool
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Overview
Villa -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Gili Trawangan, Gili Islands, Lombok, West Nusa Tenggara

Reviews from our community

Excellent - based on 80 reviews
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Reviews from our community

Date | Rating
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English first
English first
French first
German first
Russian first
Any
English first
934jds
KL
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice villa but service was sadly lacking in every aspect”
Reviewed 23 December 2014 for a stay in December 2014
1
person found this review helpful

Ambary House is everything it is described to be - 5 minutes from the beach (but be aware that this part of the beach is the ferry habour and not appropriate for sitting/playing) 2 bedrooms (sleeps two per room comfortably) and a pool (beautiful). The owner was very helpful in arranging transport from Lombok airport to the villa and this was are a relief as it involves a 2/3 hour taxi ride to the jetty, a speedboat ride and a horse and cart once on the island. Much better to pre-arrange when there are kids involved.

However, the service we received was unfortunately worse than terrible. This was a complete surprise as previous reviews for this villa were outstanding so we came with high expectations. Sadly it seems we were unlucky as the owner, a seemingly lovely man who was extremely helpful on email on the run up to the holiday, was not present at the villa at all during our stay. We can only think that he normally runs the show because the staff he left in charge of the villa, although friendly, did not seem to know what they were doing at all. Despite making it very clear at the time,of booking and repeating this before our arrival that we required 2 extra beds per bedroom these did not actually fully materialise until 3 days into our stay. The villa was not cleaned during the day at all. The breakfast provided was ok, but the dirty plates and leftover food from this sat around on the open table all day. We would've been happy of course to clean up for oursleves, but were provided with no cleaning equipment at all. Not even bin bags. The bins sat full of rubbish all day, the floor was left unswept and unmopped. With 4 young children in the villa it was impossible to keep the ants and other inspects away with no dustpan and brush, no dishcloth... Nothing! We had to repeatedly ask for some help to clean up and on our return from the beach after lunch one day we were told by the staff 'we clean later, we need to eat lunch first to keep up our strength'. Please undertstand that we would've been happy to clean up ourselves but had no equipment to do it! When the staff bought in breakfast, the table was covered with ants. It was still really dirty from the day before and in the end I did the best I could with tissues and water. Hardly ideal when young kids are around. Cutlery and glasses etc were really unclean : ( . Again, we ended up wiping them with tissues to try and get them usable.

The promised wifi at the villa did not work for 90% of our stay. For various reasons it was really important for us to have wifi during our stay so we found this very frustrating and disappointing.

I think the reason we were so disappointed with the service in the villa was because it was so highly reviewed by previous renters. We can only assume we were unlucky. For the price we paid, we really would not recommend this villa.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool
Liked least: The service
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Dec 2014
Many thanks for your review and I would be taking them very seriously to improve our services. Unfortunately, I am sad to say that your review was misleading at best. Herewith I would like to list some of your “facts” compared to the real ones:
1. Your review: “Despite making it very clear at the time of booking and repeating this before our arrival that we required 2 extra beds per bedroom these did not actually fully materialise until 3 days into our stay.”
Herewith the facts:
a. We have made it very clear right from the beginning BEFORE you made the reservation that our policy is to provide one extra bed for each room. You asked in a message on Oct. 9 “Are the rooms fitted with enough beds for 2 adults and 2 children?” My written answer the following day was “We have two rooms, each is fitted with a king sized bed. An extra bed is provided upon request for each room, accommodating maximum 2 children for each extra bed.” Your answer to my reply was : ”Brilliant thanks for the reply”
b. You said it “did not actually fully materialise until 3 days into our stay.” The fact was we eventually provided 4 extra beds right away because of your demand but another couple in your group said they needed just one extra bed in the first nights. Then this couple changed their mind the following night and asked for another extra bed which we did provide.
2. Your review: The breakfast provided was ok, but the dirty plates and leftover food from this sat around on the open table all day. We would've been happy of course to clean up for oursleves, but were provided with no cleaning equipment at all. Not even bin bags. The bins sat full of rubbish all day, the floor was left unswept and unmopped.”
Herewith the facts:
a. This was totally fabricated. The cleaning was done at least twice a day, that is our standard procedure and that’s why we have had earned very high remarks for cleanliness from most of our guests not just on tripadvisor but also on other websites as well. All our 4 staff were cleaning the plates and the tables while they were still there at the villa, in front of their eyes, before they headed to the beach in the morning or do other activities outside the villa. The staff then cleaned the bedrooms when they were away after breakfast. The staff did this again at around 7 pm every night when they mostly were having dinner outside, cleaning the villa including the bedroom so that when they got back, everything was in a good shape.
b. Another member of your group wrote emails to me while the group was still staying there. Herewith a quote from an email which he sent to me on Dec. 17 saying :“Your guys are great and our wives are getting them whipped into shape re keeping this place ship shape in spite of our girls best messiest efforts. Have a good day n hopefully catch you when next in Indonesia.” In another email dated Dec. 16 he wrote : “The guys have been lovely by the way. Have a good evening.” Unfortunately it is not allowed to mention his real name here but it looks similar to a pen name D0ug1969 on tripadvisor. He also wrote a separate misleading review about the group’s stay on Ambary House at tripadvisor.
3. We are indeed very sorry that we were not able to meet some of your demand as these were not included in our rate. The staff had refused to provide free lunch as requested by this group of 8 people during their stay as this is clearly not part of our rate package and that meeting such demand would be really costly relative to the room rate. Our policy is that we only provide free breakfast, not not lunch nor dinner. We did provide free fried rice (nasi goreng) for dinner for the group at one time as demanded by one of the group’s members. We also provided extra food and drink in the evening including special full moon pancake, fresh coconut drink and others in a bid to serve our guests but I am very sorry these are all extras, not part of the rate package. We are indeed very sorry again if you were not satisfied because we were unable to meet some of your requests including for free lunch.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Juan G
1 review
“Perfect group holiday”
Reviewed 9 December 2014 for a stay in December 2014

We were only meant to stay 2 nights, but unsurprisingly we extended our stay to 4 nights.

The villa had a spacious open living room with a cinema projector screen, perfect for lazy nights in. The rooms were nice, enough to comfortably house 3 or 4 guests each room. And the toilets are somethkng special.

Aside from the amazing villa our highlight of the trip was the amazing staff who were willing to do pretty much anything you asked. Always available to tell us were the best food was or what parties were on that night. On most nights we stayed up and sung along as the staff played guitar, it really was an amazing experience.

Could not recommended this place enough.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucky_Luc...
Singapore, Singapore
Level 5 Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Amazing Villa and Outstanding staff”
Reviewed 26 October 2014 for a stay in October 2014

The villa is beautiful, the facilities are great, the pool is the first to hit you, then the cinema, then the bedroom and the bathrooms with the fish. I spent a couple of days with my other 3 friends from Europe and our stay couldn't have been better.
Perfect, all of us loved it. The staff has been gentle, discreet and attentive. Gde, the owner, is very friendly, kind and always helpful. I will recommend anyone to stay there

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The open space concept
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jess P
1 review
“Super rooms and so friendly staff”
Reviewed 25 October 2014 for a stay in October 2014

Best Place we stayed at in Gili Trawangan.
The bed is just so comfortable, felt like princess waking up...
It is very quiet in the middle of the island and just 5minutes walking from the beach.
We met the boss and the great staff that helped us very much....
The swimming fish in the bathroom is just great :)
We would join them defently again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the villa & the staff
Travelling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emma73420...
Perth, Australia
1 review
“Very good value villa in Trawangan!”
Reviewed 17 October 2014 for a stay in August 2014

Good points: good large pool, location ok (a short walk off the main street), staff and owner very friendly and helpful, good sized bedrooms, cleaning ok (may need a little bit of training), overall felt great and relaxing in this villa, very good value in Trawangan for price.Will come back if opportunity arises!

To be improved (these are just little things and not so important in the end): mattress a bit hard, floor in the bathroom should be covered with a glass for hygiene/cleaning, blue cover roof in the bathroom not the nicest, curtains in bedroom to be doubled to make the room dark, kitchen to be improved (although no need as always eating outside), internet credit to be checked/ replaced. Also need to organize for the pick up at harbour.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Affordable villa in Trwangan, nice pool
Liked least: Bathroom, internet
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Oct 2014
Many thanks for your kind suggestions. These suggestions are highly appreciated. We have been following many of our guests' suggestions to improve services. They include the big cinema screen in the living room, a bluetooth speaker and even seating and furniture arrangement in the living room. Big thanks to all of our former guests for their feedback and encouragement for the property which was just launched a couple of months ago.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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