Dear Valued Guest,

Thank you for taking the time to share both your positive and constructive feedback. We are pleased to hear that you enjoyed the spacious room, comfortable beds, and the excellent AC unit, as well as the breakfast options provided. Your kind words motivate our team to continue creating enjoyable experiences for our guests.

However, we are truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly the experience at the BBQ dinner, the distance from the port, and the interactions with our bar staff. This is not reflective of the standard we strive for, especially as we aim to provide an environment where our guests can fully relax, rejuvenate, and enjoy memorable escape.

Please know that we take your feedback seriously and will be addressing these concerns with our team. We are continuously working to enhance our services, and your insights are invaluable in helping us improve.

We sincerely hope that despite the issues you encountered, you will consider giving us another opportunity to provide the seamless and serene experience that we are known for. We would love to welcome you back for a stay that is truly reflective of our commitment to relaxation, rejuvenation, and romance.

Thank you once again for your feedback, and we hope to have the pleasure of hosting you again should you decide to return.

Warm regards,
I Gusti Ngurah Arya Wirawan, General Manager

Dear Eko Adhinianto,

Thank you for sharing your feedback with us. We sincerely apologize that your experience at our hotel did not meet your expectations. Your comments are extremely valuable to us as they help us continually improve.

We are particularly sorry to hear about the issues you faced during your stay, especially regarding the food at the gala dinner, your room’s condition, and the AC. The quality of the steak and prawns served, along with the discomfort experienced by your colleagues, is not the standard we aim to achieve. Please rest assured that we are reviewing this matter with our culinary team to ensure the freshness and quality of our food. Additionally, the condition of your room and its doors, along with the AC not performing optimally, will be thoroughly inspected, as we understand how these affected your overall comfort.

Regarding the pool, we apologize if the water wasn’t to your preference. The pool water is actually a mix of freshwater and saltwater, a decision made to maintain the quality while considering the natural resources available on Gili Trawangan. However, we will certainly take your feedback into account to improve our guests' experience.

Please rest assured that we have taken your feedback seriously. We are addressing these concerns with our team to ensure this does not happen again in the future. Your experience is not reflective of the level of care and service we are committed to providing.

We truly hope you will give us another chance to exceed your expectations. We would be honored to welcome you back and provide the relaxing and rejuvenating escape that we are known for.

Thank you again for your feedback, and we hope to welcome you back in the future.

Warm regards,
I Gusti Ngurah Arya Wirawan, General Manager

Dear Hannah,

Thank you for taking the time to share your lovely experience with us. It was our pleasure to welcome you to our little slice of paradise.

We are delighted to hear that you enjoyed the hotel's prime location for watching sunsets and that our staff made your stay even more enjoyable with their helpfulness and friendliness. We're also glad you found the rooms spacious and comfortable, especially the beds.

At Hotel Ombak Sunset, we strive to provide a relaxing and enjoyable experience for our guests, and it's wonderful to know you experienced just that.

We hope to welcome you back for another memorable stay, and perhaps next time, you'll have the opportunity to enjoy our pool area as well.

Warm regards,
I Gusti Ngurah Arya Wirawan, General Manager