Very poor service and response from the hotel and the hotel staff.. the lowest level of staff very the most rude and impolite.. the rook key was taken by the bell boy and they told us that its lost and we need to pay 50000 idr for the same. These 2 people very most rude and stubborn. Rooms were average nothing special. And very far from harbour. The hotel is not responsive regarding calling horse cart also. No pick up or drop service
Dear DayTrip773567,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience and negative experience you encountered during your stay. This is certainly not the level of service we strive to provide, and we deeply regret that we did not meet your expectations.
We are especially concerned to hear about the issues with our staff's behavior and the situation with the room key. Please rest assured that this will be thoroughly investigated, and appropriate actions will be taken to address these concerns.
We are also sorry that our location and transportation services did not meet your needs. We will review our communication and service procedures to ensure that future guests do not face similar challenges.
Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to improve and regain your trust in the future.
Best regards,
I Gusti Ngurah Arya Wirawan, General Manager
This is The third time i’ve been back, enjoyed paradise The place is beautiful, The room are clean and spacious All The staff are friendly and very helpful
And my girl really enjoyed The comfortable atmosphere of a Romantic Day together, One time we Will be back to enjoy this paradise again.
Dear Laguna,
Thank you for your wonderful review and for choosing to stay with us for the third time!
We are delighted to hear that you enjoyed your time in our little piece of paradise. It's great to know that you found the rooms clean and spacious and that our staff made your stay even more enjoyable with their friendliness and helpfulness.
We’re especially pleased that you and your partner were able to enjoy a romantic day together in such a comfortable atmosphere. Your continued support means the world to us, and we look forward to welcoming you back for another memorable stay.
Best regards,
I Gusti Ngurah Arya Wirawan, General Manager
Loved our two room villa. Perfect place to chill for a few days!
The spa here was wonderful, Ida was brilliant and very lovely. I would come again just to visit her!
I enjoyed my omelettes every morning and found the staff very friendly and attentive, right from when Sanur dropped our bags off, everyone we came across was really lovely.
Easy access to the beach and the bikes were great to get around. Thank you!
Dear Leonie
Thank you for your kind words! We're thrilled to hear that you loved your stay in our Two-bedroom Villa and that it provided the perfect setting for relaxation.
We're delighted to hear that you enjoyed the spa experience with Ida; she will be pleased to know she made your visit memorable.
It's fantastic that you found our staff friendly and attentive. We'll be sure to pass along your kind words to Sanur and the rest of the team.
We're glad you enjoyed your omelets every morning and found our amenities, like the bikes and the beach access, convenient for exploring the area.
Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful visit!
Best regards,
I Gusti Ngurah Arya Wirawan, General Manager
The hotel is huge, but seems that no one is taking care of it for a long time. It’s like ghost movie, you know that the place was fine once, but now it’s totally abandoned.
The garden is poor and every bedroom looks like needing repairs. Some rooms were totally destroyed.
Staffs are kind, but very lost. Some of them do not speak a word of English. Everything that you need, you need to ask for someone to attend you. We spent a lot of time on the pool without a person on the bar. I needed to go to the reception ask for service.
There are very nice places nearby and we went there every time to eat, because the food is also bad.
It’s sad because the place could be wonderful. They just need to take care of it.
Dear Raissa C
Thank you for sharing your thoughts with us regarding your recent stay. We sincerely apologize for falling short of your expectations and for any inconvenience caused.
We understand your concerns about the maintenance of our property, and we assure you that we are actively addresing these issues to improve the overall guest experience. Your feedback regarding the language proficiency of our staff and the service at the pool bar is noted, and we will take steps to ensure better communication and efficiency in the future.
We appreciate your kind words about the kindness of our staff and will use your feedback as an opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with a more enjoyable stay.
Best Regards,
I Gusti Ngurah Arya Wirawan, General Manager
We held our wedding at Ombak Sunset and had the most incredible experience. From our first visit we were made to feel extremely welcome and knew we made the right choice.
The hotel is wonderful and offers amazing sunsets and a great variety of accommodation. The pool is massive and became the social hub for our group.
The staff were all amazing and made us our friends and family feel extremely welcome, even with many requests.
Would highly recommend for a trip or wedding and we can’t wait to return
Dear Steven F
We're delighted to hear that you chose Ombak Sunset as the venue for your wedding and had such an incredible experience! From the moment you arrived, it was our pleasure to ensure you felt welcome and at ease.
We're thrilled that you enjoyed the stunning sunset and diverse accommodations our hotel offers. It warms our hearts to know that our staff played a significant role in making your wedding memorable, accommodating all your requests with grace.
Thank you for recommending us as a top destination for both trips and weddings. We can't wait to welcome you back for another unforgettable stay!
Best Regards,
I Gusti Ngurah Arya Wirawan, General Manager
