Loved our two room villa. Perfect place to chill for a few days!
The spa here was wonderful, Ida was brilliant and very lovely. I would come again just to visit her!
I enjoyed my omelettes every morning and found the staff very friendly and attentive, right from when Sanur dropped our bags off, everyone we came across was really lovely.
Easy access to the beach and the bikes were great to get around. Thank you!
Dear Leonie
Thank you for your kind words! We're thrilled to hear that you loved your stay in our Two-bedroom Villa and that it provided the perfect setting for relaxation.
We're delighted to hear that you enjoyed the spa experience with Ida; she will be pleased to know she made your visit memorable.
It's fantastic that you found our staff friendly and attentive. We'll be sure to pass along your kind words to Sanur and the rest of the team.
We're glad you enjoyed your omelets every morning and found our amenities, like the bikes and the beach access, convenient for exploring the area.
Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful visit!
Best regards,
I Gusti Ngurah Arya Wirawan, General Manager
The hotel is huge, but seems that no one is taking care of it for a long time. It’s like ghost movie, you know that the place was fine once, but now it’s totally abandoned.
The garden is poor and every bedroom looks like needing repairs. Some rooms were totally destroyed.
Staffs are kind, but very lost. Some of them do not speak a word of English. Everything that you need, you need to ask for someone to attend you. We spent a lot of time on the pool without a person on the bar. I needed to go to the reception ask for service.
There are very nice places nearby and we went there every time to eat, because the food is also bad.
It’s sad because the place could be wonderful. They just need to take care of it.
Dear Raissa C
Thank you for sharing your thoughts with us regarding your recent stay. We sincerely apologize for falling short of your expectations and for any inconvenience caused.
We understand your concerns about the maintenance of our property, and we assure you that we are actively addresing these issues to improve the overall guest experience. Your feedback regarding the language proficiency of our staff and the service at the pool bar is noted, and we will take steps to ensure better communication and efficiency in the future.
We appreciate your kind words about the kindness of our staff and will use your feedback as an opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with a more enjoyable stay.
Best Regards,
I Gusti Ngurah Arya Wirawan, General Manager
We held our wedding at Ombak Sunset and had the most incredible experience. From our first visit we were made to feel extremely welcome and knew we made the right choice.
The hotel is wonderful and offers amazing sunsets and a great variety of accommodation. The pool is massive and became the social hub for our group.
The staff were all amazing and made us our friends and family feel extremely welcome, even with many requests.
Would highly recommend for a trip or wedding and we can’t wait to return
Dear Steven F
We're delighted to hear that you chose Ombak Sunset as the venue for your wedding and had such an incredible experience! From the moment you arrived, it was our pleasure to ensure you felt welcome and at ease.
We're thrilled that you enjoyed the stunning sunset and diverse accommodations our hotel offers. It warms our hearts to know that our staff played a significant role in making your wedding memorable, accommodating all your requests with grace.
Thank you for recommending us as a top destination for both trips and weddings. We can't wait to welcome you back for another unforgettable stay!
Best Regards,
I Gusti Ngurah Arya Wirawan, General Manager
I really enjoyed my holiday here. Beautiful gardens, trees and birds surrounding lovely rooms. Nice open spaces with the beach right in front and a big swimming pool and deck chairs. Very friendly staff. The best spot to watch sunsets on the island in my opinion. I enjoyed hiring a bike for the week here and riding to nice cafes and restaurants and swimming spots with the turtles. I would stay here again.
Dear Tenille K
Thank you for sharing your wonderful experience with us. We're delighted to hear that you enjoyed your holiday at our hotel and that our beautiful gardens, serene surroundings, and friendly staff made your stay memorable.
It's fantastic to know that you appreciated the open spaces, beachfront location, and the amenities we offer, including the big swimming pool, and deck chairs. We're thrilled that you found our hotel to be the best spot for watching the sunset on the island.
Thank you for considering staying with us again, and we look forward to welcoming you back soon for another enjoyable stay.
Best Regards,
I Gusti Ngurah Arya Wirawan, General Manager
Enjoyed a 3 night stay at this hotel recently. Sunset bungalow rooms are fantastic, although the outside bathrooms are love or hate. We loved them. Spacious rooms and the common areas were good too. The lobby is nice to sit in and the pool area is brilliant.
The food and breakfast wasn't great but there are plenty of food places to eat at really close by and you can rent bikes to get there.
If the food was better, this place would be better overall for example we ate at the hotel just next door twice whilst we were there.
The staff were broadly ok, but frustratingly they were mostly on their phones so had to get their attention (especially at the pool and towel area)
Reception was great and especially Zepri was super helpful and caring.
Spa was good too! Definitely check that out.
Stayed here Friday 2nd Feb to Monday 5th. Would recommend for the price.
Dear MrSnaz99,
Thank you for sharing your recent experience with us. We're thrilled to hear that you enjoyed your 3-night stay at our hotel, especially the Sunset bungalow rooms. Your appreciation of the spaciousness of the rooms and the pleasant atmosphere of our common areas, including the lobby and pool area, is truly gratifying.
We have taken note of your feedback regarding the food and breakfast, and we acknowledge the importance of providing a satisfying dining experience. Your comments will be shared with our culinary team for further improvement.
We sincerely apologize for any inconvenience caused by the staff being preoccupied with their phones. Rest assured, we will address this internally to ensure better attention and service to our guests in the future.
Thank you for recommending our spa; we're delighted that you enjoyed it!
Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future to provide an even better experience.
Warm regards,
I Gusti Ngurah Arya Wirawan, General Manager
