This place suited our needs for the right price. The front staff were very helpful and friendly. It is a bit of a challenge during busy times to get a taxi. There are a couple of grocery stores that are close by. The ocean is in front of the hotel with no beach - however, the public beach is not a far walk from the hotel and there is walkway along the water. The hotel does not have a pool but has a hot tub on the rooftop with a nice lounge space. Enjoyed our stay there.

The location of the hotel is nice, close to Figueretes. Unfortunately, that's about it.

Management:

We made an initial booking, which we had to reschedule for private reasons. When contacting the hotel, they were anything but understanding and comforting. When we asked to talk to the manager directly (by email and phone), we were repeatedly told that he would not talk to guests (!). At the end, we were able to reschedule without extra fee, but the journey to get there was very unpleasant.

Room:

Upon arrival, we checked the room and identified black mould in the shower. When asking the reception about it, we were told that "all the rooms have mould". I asked them, whether that would be there solution, to which they just shrugged their shoulders. At the end, there was a housekeeper who put on some silicon and the problem was "fixed", if you want to call it that.

On days 3-5, we had a continuously growing ant colony in the room (see picture). We had no food which would attract the ants and identified the source outside in the hallway. Already capitulating in view of the other experiences, we did not even contact the reception, hoping the problem would solve itself eventually. Apparently, the cleaning staff was not able to identify the problem themselves and the problem pertained until our departure.

The rest of the room itself was ok, but we identified hair from other guests on the lamps. Just another point adding to the overall impression that this hotel does not care about cleanliness.

Facilities:

In view of the other issues, we did not spend much time in the other parts of the hotel. However, we used the rooftop terrace, where the sunbeds were not very clean.

Summary:

The hotel has potential. We understand that mould and ants can be a temporary issue and that it's not always easy to keep outside parts well-maintained. However, the management should be present, the reception should be trained in communication skills and the rooms should be regularly maintained. Until this changes, I would not recommend the place to anyone, in particular given the price is very high compared to other, way better maintained hotels in the vicinity.

Good and bad points - overall was ok but I wouldn’t come back due to the main bad point.

Good points - clean and spacious room, good location, very friendly and helpful staff, comfortable bed, good shower, very quiet room when sliding doors shut. Good sized gym. Nice roof terrace - hot tub (though maybe doesn’t need to be heated at this time of year!) and easy to get sunbeds.

Bad points- mainly because the room we had was on floor 1 (asked to move but not an option) and so basically just above the restaurant/cafe so little privacy on the balcony and very noisy - meant you had to listen to whatever music they chose to play unless you shut the door and sat inside. Also pretty much next to a fire escape onto the side passage which was used as an exit down to the beach so constant door slamming and didn’t feel very secure. I think these rooms should be sold at a reduced rate/you should be able to pay more for a higher room as I felt pretty annoyed knowing I’d paid the same as someone on the 5th floor (you definitely couldn’t hear the bar downstairs from the roof terrace so would be nice and quiet if you are lucky to be assigned a higher up room).
The coffee (and water) doesn’t get re-stocked at all - so just 3 capsules for the week.
The gym machines (treadmill in particular) could do with updating as didn’t work properly.