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“Tranquil & Grand - perfect vacation” 5 of 5 bubbles
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Vancouver, Canada
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Tranquil & Grand – perfect vacation”
5 of 5 bubbles Reviewed 8 May 2012

We visited Iberostar Grand Hotel Paraiso from May 27 to April 3rd, loved it!
Previously also visited Iberostar Grand in Punta Cana and loved it too!

When I was thinking about the proper title for this review “tranquil & grand” reflected a proper ambiance of this place. Thus, our vacation was very peaceful and relaxing thanks to a very attentive resort staff, as well as resort set up and atmosphere.

Food and drinks were excellent for this caliber of resort and a nice long beach was a great bonus as we loved our morning walks.

We were staying in building #70 on the second floor right in front of the swimmable beach. Building #71 is a bit more isolated, and less swimmable and even more peaceful.

We’ve noticed that on the less windy days water becomes very clear and very pleasurable to swim. I guess, if you get lucky with the weather you will really enjoy the beach and that’s why you see controversial reviews sometimes. Some people experienced nice and calm waters when others could not swim because of the high winds and not clear waters. We had both, so we spent lots of time in the water on the calm days and less time bouncing on the waves on the windy days. If you are a pool person you’ll enjoy resort’s pool as it is quite large, open to the beach and does have great activates.

As I mentioned staff at this resort is great, we had a very good service at the reception, bars and restaurants. Would like to acknowledge a great concierge team in our building – thank you Eugenia and Olivia – your work ethics and your attentiveness to all small details made our vacation very special!

We’ve met a number of great people at the Grand – special “hi” to Sean and Linda from UK. Congrats again to your PADI certification Sean! Hopefully you will enjoy amazing dives all around the world.

This is another bonus to stay at the Iberostar as a PADI Dive Center (Dressel Divers International Club) located next door to the Iberostar Maya (about 5 min walk on the beach from the Iberostar Grand) and you can get your certification right there. TIP: If you do not want to devote all week taking PADI Open Water course you still can get a “PADI Scuba Diving Certificate” (takes about three days), otherwise plan on longer (a week?) if you will decide on the “PADI Open Water Certificate”.

This is a great resort if you are looking for a peaceful retreat from your busy lifestyle. At the same time you can enjoy various activities if you decide to do so.

Tripadvisor reviews helped us to choose this resort, so thank you everyone who contributed.

Happy Travels!

Room Tip: Top floor if it's available (better view and no noise from above)
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Caribia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 13 May 2012
Dear Guest:

Thank you for choosing Iberostar Grand Paraiso and for sharing your experience with the Tripdavisor community. We are delighted to read that you have enjoyed your overall stay with us. Thank you for your comments in regard the resort service & facilities.

We truly appreciate all guest feedback as it provides inspiration to our team and allows us to continuously strive to acheive the upmost level in customer satisfaction.

We look forward to welcoming you back for an, hopefully, another enjoyable stay with us.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,382)
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English first
Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 8 May 2012

Overall had a good time at this resort. But I had high expectations because of great reviews and high price, and those expectations were not met. My observations:
Grand: 1)Property and rooms were top-notch. Bedding was very comfortable. Maid service, excellent. 2) Upon arrival, butler asked us if we had liquor preferences. Bottles of both choices were delivered to room quickly. He also lowered the temperature in our room and it stayed at that comfortable temperature our entire visit. 3) Golf course was very nice. Two free rounds, all in, no hidden fees. We paid for rented clubs and had a fun time. 4) Of course, there were a few employees that stood out. Letitia in the Japanese restaurant and Osiris in the Italian were fantastic. 5) Pool bar and restaurant bar did a splendid job.
Bland: 1) Despite wonderful initial service, never saw the butler again. Concierge was aways busy. Asked them two questions and they directed us to front desk both times. 2)Buffet food was hit or miss. A la carte restaurants went for show, more than quality and taste. 3)This was marketed as an Expedia VIP Access resort, but no one at check in had a clue what that was. 4) Lunch service at the buffet near beach was shoddy. 5) We requested and were granted checkout at 1 pm. At noon, we got a call from front desk imploring us to leave. A second call came shortly thereafter. We went down at 1. They said nothing. 6) I have been to over a dozen resorts in Mexico and the Caribbean, but nowhere was the towel game as rampant as it was here. I was down at pool every morning by 7 and there were no vacant sunbeds or covered chairs. Nor were there any people there. Just a bunch of towels, sandals, and books.
Probably won't try this resort again.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank LuggageTooHeavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 13 May 2012
Dear Guest,

Thank you for your valuable feedback and for taking the time to write a comment of your experience with us on TripAdvisor.com.

Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We at Iberostar Grand Paraiso understand the importance of fulfilling our guest’s expectations and it concerns me greatly that you have departed our shores with a negative impression.

I was most concern to read about your comment in regards to staff and service of our resort. Please allow me to take your comments with all its points and use it as training and learning exercise for our personnel to ensure fine tuning is made for the future. Please rest assured that I have personally spoken to department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly they will follow up with our staff in an effort to improve our product and service standard.

Total customer satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards.

In closing I would like to thank you for choosing Iberostar Grand Paraiso. We really hope to have another opportunity to recover your confidence in our resort.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

My boyfriend and I stayed here in August 2011 and although it's taken me a while to write this review, I can honestly say it was one of the best vacations we have ever had!!

I was worried I would have an issue with the food as I have a sensitive stomach; however, I didn't experience any problems during our stay. We really enjoyed the Japanese restaurant as well as the Kobe beef burgers at the lunch buffet!

The grounds are absolutely beautiful and very clean.
The service was impeccable and the staff were very friendly. Our room was clean and well kept. We only had one issue (the shower door broke) and after one quick call, it was repaired immediately.
The nightly shows were entertaining with something different every night. If you are a night person, the hotel doesn't offer much after 11:00 p.m.;however, you can easily take a quick golf cart over to one of the other neighbouring hotels for drinks at the disco.
The beach was amazing although the water was a little rough at times. We NEVER had to worry about finding chairs at the pool or beach area as the grand has it's own exclusive pool and beach area.
All in all it was a fantastic trip and we wouldn't hesitate to go back!!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kairris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 13 May 2012
Dear Guest,

We are grateful for taking the time to write your comments, it is never too late to express your opinion about your past stay.

It is important to take seriously the fact that one person has stomach issues or food limitations since the beginning , we are pleased to know that you enjoyed the Japanese food. Our staff’s goal is to keep the top service, accommodation and facilities to its best and let you take pleasure of it making you feel in paradise.

We hope to see you in a nearest future and keep improving your big memories with us.

Sunny regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 7 May 2012

Having just returned from our ocean front suite, we cannot praise this place highly enough. The suite, food and drinks, beach, restuarants and most importantly, the level of service were all genuinely 5 star. We enjoyed a wonderful,experience where unusually the reality superceded the brochure. All the staff were genuinely courteous and friendly and went out of their way to offer everything to make our stay so good, even beyond our expectations. An example of this was when we returned from dinner soaked due to a tropical storm, we were met by staff with hot towels and in the morning no evidence of the storm remained.The interior marble floors and frescoes were stunning

Thank you all

Room Tip: Ocean Front 1st floor suite is a must. The views from the balcony were superb
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Breck_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hewlett, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 5 May 2012

The service was impeccable. The place is gorgeous and super clean. We had a suite with ocean view and it was absolutely fabulous. Butler Service was great. Everyone is so friendly! We went January 2009 and February 2010. Definitely Go!

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank PantanoChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 12 May 2012
Dear Guest:

Thank you so much for choosing to return to the Iberostar Grand Paraiso again and sharing your review, we look forward to welcome you back for third time.

Best regards,

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
Price range (per night): ₹ 28,160 - ₹ 54,506
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya

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