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“the Grand is G R A N D!!!” 5 of 5 bubbles
Review of Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
New York
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“the Grand is G R A N D!!!”
5 of 5 bubbles Reviewed 5 May 2012

Been to Mexico 6 times and this place is THE best. WOW is all I can say and I would highly recommend this resort in a heartbeat to anyone thinking about booking a trip to a first class, adult only all inclusive. Everything was top notch from food, drinks, rooms and service. Don't hesitate to book..just do it. You will not be disappointed...

Stayed April 2012, travelled with friends
Helpful?
3 Thank JANNIEf58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 12 May 2012
Dear Guest:

We appreciated the time that you have taken to write your kind comments; no doubt, our team will also be motivated by your generous compliments.

We hope to have the pleasure to welcome you again at the Grand Paraiso!

Sincerely,

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,518 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,384)
Date | Rating
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 May 2012 via mobile

We have just spent two fantastic weeks at the Iberostar Grand. Staying in room 7057 beach front what a fantastic view. So where does the praise begin Mmmm where does one start. Our room was spotless everyday and every night we had two very happy and always smiling house keepers thank you girls excellent from our first day to our last. Our breakfast and lunch waiters Alfonso and Carlos always there always knew what we liked even if we did not sit on their wait tables they would come over smile and say hello. The restaurants never ever had any trouble booking with the girls again thank you for your lovely smiles morning afternoon and night. Between us we both had favourite restaurants but yet again the wait staff in all of them fantastic. A big thank you to Rene the manager in the Italian,what a gentleman could not do enough for you .I am sure if I had asked for more pasta dishes (not a lot on the menu) he would have provided ask him for a brandy, served his way and with a smile excellent my friend. All the star friends Daniel you are the one who made me smile good luck in your future. To the guys serving on the beach you never stopped working nothing was to much trouble for you well done and in that heat. The drinks in the evening bar what can you say top shelf served to you by Perfecto what a nice guy and very professional asset. Always knew and never forgot how you liked your drinks AND again best service thank you my friend. So if you hadn't already guessed yes we had a fantastic holiday will be back to this beautiful hotel as soon as possible.

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nanadarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 12 May 2012
Dear Guest,

Thank you for your delightful review. We were happy to hear that you enjoyed your recent stay with us to the fullest also we were to glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. Every time comments like yours motivate us to continue working hard.

We hope to welcome you back to our resort in the near future!

Warmest Regards,

Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cancun, Mexico
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 2 May 2012

Just came back from a long weekend with the missus and id have to say this was a perfect overall experience, very friendly staff, clean and spacious rooms, The food was great, morning buffet covered all needs, the restaurant next to the beach was very good, plenty of shrimp, crab legs and lobster, fish and meat too.

Ive decided to be picky with my reviews and will point out my personal cons so here it goes, OJ is not fresh, A/C in room was noisy and room service took forever..but in their defence it was good as far as room service food goes. could have more service onthe beach as onlyh one waiter avail.

Will come back though as enjoyed it very much, thanks Iberostar!!

The hotel is very neat and i like the decor, beach is great!

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Ericfontaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 12 May 2012
Dear guest,

We would like to thank you for your kind review; we really appreciate the time you invested on it; your feedback is of most importance to us, as it helps us to improve our services and avoid such problems in future. Nevertheless, we do hope that you took treasured moments from your vacation at IBEROSTAR Grand Paraiso back home with you.

We hope that you will continue to give us the pleasure of hosting you at our beautiful property.

Sincerely,

Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 2 May 2012 via mobile

The rooms are well appointed, clean, spacious, and very comfortable. Service is generally outstanding. Some staff members (Eder of the social staff and Raul, a concierge) are exceptional in their warmth and hospitality, and efficiency. The food selection and quality is excellent. We were three couples and would go back in a heart beat!

Stayed April 2012
Helpful?
5 Thank dalvay_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 12 May 2012
Dear Guest,

We appreciate the time you invested for posted your reviews, we would like to express gratitude for your kind words. It was a pleasure to have you here in our property. I have forwarded your email to all our Department Managers as it is always motivating for the staff to receive comments like yours.

We hope to have the pleasure to welcome you again at the Grand Paraiso!

Best regards,

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilbert, Arizona
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

My wife and I celebrated our 25th Wedding Anniversary at the Iberostar Grand Paraiso during our stay from October 9th through October 17th. After reading many reviews on TripAdvisor, our expectations were very high. While the location and resort are stunningly beautiful, it was the staff that most impressed us. The first person who greeted us upon arrival said, 'Welcome Home'. At the time, we didn't realize how sincere that greeting was.

We would like to specifically thank the following people:
- Paulina Chahin and Alba Luna Blasco Val for helping us arrange our vacation
- Eugenia, our concierge
- Victor, our butler
- Reyes and Caesar, for their outstanding beach service
- Jose, for everything from towels, to books, to friendly conversation
- Martin, Luis, Eli, and Luis David for their outstanding restaurant service
- Daniel, our bartender

While were fortunate to get to know the people above on a personal basis, the entire staff contributed to making our stay memorable. Frankly, we were overwhelmed with the personal and genuinely kind service we received from everyone, including housekeeping, bell service, servers, concierge, bulters, bartenders, security, maintenance, and the Star Friends. We sincerely thank everyone that made our visit a 'dream vacation'.

Our next trip will be in April 2013 for my daughter's wedding. I think that alone speaks volumes about this property.

Details:
We stayed in building 71 on 3rd floor. One word...perfect. The rooms are thoroughly cleaned twice daily. The staff is constantly cleaning the facility. The concierge in each building is a nice convenience. Service on the beach was fantastic (thanks Reyes and Caesar).

My wife visited the onsite medical facility and we were very pleased with the service and professionalism.

The shopping mall is convenient and rather small but served it's purpose.

Don't limit yourself to the Grand. While it is the high end of the property, the Maya and Lindo are beautiful resorts worth visiting.

There are families of Coati (raccoons like animals) running the grounds. While cute, they are wild animals and can get aggressive if you feed them. While eating breakfast one day, we witnessed a person learn their lesson the hard way (before the staff could warn her). As she continued to toss them bread, the size of the group of coati grew until a few of them climbed on her table. She quickly stood up to walk away and frightened the coati who got tangled in her cover-up. No injuries...funny to watch...not funny to experience.

Bottom line...counting the days until we return.

Room Tip: The Ocean Front Suites offer amazing sunrise views.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank w-ache-boarder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, 12 May 2012
Dear Guest,

Thank you for your generous review. We were happy to hear that you had an excellent vacation and that you were pleased with our service and the facilities.

Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests, but reviews like yours are always motivating for the staff.

We do hope to have the pleasure of welcoming you again in the very near future.

Sincerely yours,

Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
Price range (per night): ₹ 28,160 - ₹ 54,439
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya

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