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“Another Grand Trip”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
south holland il.
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Another Grand Trip”
Reviewed 30 April 2012

Just Returned from another great vacation at the Grand. We are already looking forward to our next Trip to the Grand. There was a lot of good and some bad to this years experience. Our check In went fine, except for the normal delay having the room ready. We have in the past stayed in Ocean Front which we were unable to get due to the rooms being booked. That was fine, we got a room that overlooked the Tranquility pool. I was a little surprised that there was nothing that could be done for us as we have returned to Iberostars 7 times and purchased a total of 12 rooms during that time. We were placed on the first floor, which we seamed to be misplaced and out of touch with the rest of the facility. our first clue was that we were not greeted by the Butler, not offered our Pillow choice, and not given our choice of Liquor in the room as we have enjoyed in all of our previous stays. We finally got to meet our butler 4 days into our trip only after we filled out our survey. It seemed that the service staff has been reduced, this is understandable in this economy.
Food was, as I expected, very good! I had some sort of Lobster and Steak everyday. The steak I had at Surf and Turf was terrible I could not eat it, it had a bad taste to it and was so tuff i couldn't chew it, But my wifes Fillet was great. Buffets were always good we never tired of them. Olivia was there everymorning with a smile and there at lunch for our Ceasar salad, ice cream at the pool and our chef at the gourmet. Star Friends what can you say but they are great, nice to see Eder again.
They need some maintenance to the buildings and the decor. We noticed a lot of damaged pillars, some walls crumbling and pinting required. for a resort only 5 years old the weather has taken its toll. The light sconces at the pool bar need replacement, they are missing some body parts. We love to walk thru the Maya and the Lindo, They really seem to keep this part of the resort up much better. But we always seemed to enjoy returning the the Grand after dodging a few running kids. Overall there was a few issues but not bad enough to find another resort we ant to call our Vacation Home. we will just have to bring our issues to the front desk at check in on our next return trip. Oh and when you go, get the couples Message it was 80 min. of WOW.
Nice touch while we were there, the Dallas Cheerleaders were there shooting for the 2013 bikini calendar,

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 8 May 2012
Dear Guest:

Thank you so much for posting your review for Iberostar Grand Paraiso. First of all we are glad to know you enjoyed our property for the second time and the 7th times at Iberostar Chain and we are terribly concerned to hear about your comments, we always have special attention to our repeat guest with all requests, please have the guarantee that for your third visit we will make sure you have a memorable vacations.

Nevertheless, we are pleased to hear that despite having this issue, you had good vacations with us. We hope to host you again in the near future and restore all your confidence in our hotel chain!

Kind Regards,

Quality manager - Iberostar Mexico
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Valley Stream
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 April 2012

This review has been a long time coming, since we stayed at the Grand end of June/early July 2011. After staying at many other high end all inclusives, we had very high hopes when booking after being told by our aunt/travel agent that Iberostar Grand was simply the best. Our expectations were met and exceeded. The resort is absolutely breathtaking and the staff is reason alone to come back.
Some specifics:
Our room: We chose an oceanfront room which was beautifully adorned with a very comfortable king bed with a gorgeous view of the Caribbean sea. Well worth the upgrade however we imagine that all the rooms are just as nice.
The beach: The beach was absolutely gorgeous but there were rocks directly in front of the south oceanfront building, so just walk north on the beach to avoid them. Only downside is that you mix with children from the other Iberostars. Stay right in front of the north oceanfront building and you should be fine. Water is crystal clear and warm. Beach attendants are right there to take your orders and drink service is very quick. We were never bothered by people selling things on the beach.
The pools: The main saltwater pool is absolutely gorgeous and its huge with plenty of room for everyone. During the day, different events take place like water aerobics and water volleyball, even a kayak race. It's so big that if you didnt want to be involved, you wouldn't be-there is plenty of room to float around and keep to yourself. The swim-up bar is a great spot to socialize and make new friends. The Tranquility pool is peaceful and more secluded feeling, it's surrounded by two enoumous hot tubs, theres no bar located there but staff is always nearby to bring you food or drinks if you need (this was our favorite of the two pools).
The Spa/Indoor Pool: This was one of our favorite features of this resort. The first day and a half of our trip there was a tropical depression over us and if we werent at the Grand we would have likely been stuck in our room because of the rain. The indoor pool was great, it has all sorts of water jets and shower heads located thoughout it. The pool was never crowded and was large enough to swim laps (however we chose to just relax). We also used the spa for a 1 hour couples massage that was worth every penny.
The restaurants: For breakfast, Bellavista is located at the end of the main building on the main level. Excellent choices of everything you could possibly want for breakfast served buffet style, as well as eggs made to order and an a-la-carte menu with options such as lobster bellinis. Lunches were served at either Bellavista or La Brisa which was oceanfront. Both served elaborate buffets with the option of an a-la-carte menu that included everything from fajitas to colossal shrimp and whole grilled lobster. By far, the best thing about breakfast and lunch was our waiter, Martin. By our 2nd day he was looking for us and reserving "our table" with our drinks all ready. We spent every breakfast and lunch with him. He went above and beyond at every seating to make us feel 100% at home and he treated us like family. We were sad to say goodbye. Words cannot express the level of gratitude we have for him. All the amenities that the hotel has doesn't even compare to the way that we were treated by Martin. He alone made it a definite for us that we will be returning this summer.
Other restaurants:
Haiku: The Japanese restaurant was simply hibachi with a fun show. Its not something that we usually seek out, but if hibachi's your thing, you will like it.
Gourmet: Food was good, menu slightly limited.
Toni's: Get the cold seafood sampler appetizer. Steaks are good, they will accommodate special requests.
Italian: We thought that we wouldn't want to eat here considering we are from NY and have access to some great Italian food, but this restaurant actually turned out to be our favorite. The lamb chops and ossobusco were to die for. The lobster risotto was delicious. This is where we ran into our other favorite waiter, Rene. He was super friendly and made us feel at home every night. He works with such a classy demeanor and as such, would be an asset at any world class dining establishment- a true professional!
There are also a few theme night buffets during the week. Our favorite was the Mexican night, where they had all sorts of authentic and more Americanized Mexican dishes. The Mayan pork tacos were awesome, as were the tamales!
The only thing that really needs improvement with the food is the sushi. We've stayed at other resorts in Mexico and the Caribbean which did sushi much better.
The entertainment staff: They are great and keep you involved in fun activities throughout the day. They always have a smile and seem to enjoy what they do.
The shows: Much better than any other resort that we've stayed at. The choreography and level of professionalism that goes into the shows makes you think you are at Broadway or Vegas. So much fun! We stayed at Secrets Maroma Beach and the shows there do not compare to Iberostar, plus Iberostar has an air conditioned theater. Secrets' theatre is outdoors and very uncomfortable.

Overall, this resort lives up to its name in that it is Grand in every aspect. But again we want to state that the most Grand thing about it is the service. We will be coming back on June 26 and staying 9 nights- we can't wait!!!

  • Stayed June 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 8 May 2012
Dear Guest,

It is very gratifying for us to hear that you were completely satisfied with every aspect of your stay, from the accommodation to the facilities, location and the friendliness and helpfulness of our team and we sincerely thank you for your kind review, it was a pleasure to had you here and made your stay unforgettable.

We are very glad that your first experience has been perfect and hope that we will be able to welcome you back for many more enjoyable stays with us.

Kindest Regards,

Quality manager - Iberostar Mexico
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 April 2012

You check in and are treated like royalty with warm towels and refreshing drinks. The hotel is a beautiful showpiece of architecture and style. The people are friendly and accommodating and make you feel right at home. My adult children had so much fun as well. We never go to any other all-inclusive besides the Iberostar resorts. And don't listen to any friends back home that tout the dangers of travel to Mexico. Stay on the hotel properties, and you are fine. I totally recommend the Grand. Our stay was wonderful and we will return in the years to come. I would love to be able to afford to stay right on the beach, but can't do that yet.

Room Tip: If you can afford it, ask to be placed as close to the beach as possible.
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  • Stayed March 2012, travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 8 May 2012
Dear Guest:

We are grateful for your remarks that you wrote on Trip Advisor, It is very important for us to know that you enjoyed the hotel and services and the most important is that you felt secure and pampered along with your family.
Thank you for recommending us as a very safe hotel and we are happy to know that you will be coming back for more unforgettable experiences, we are looking forward to serve you once again in a closest time.

Sincerely yours

Quality manager - Iberostar Mexico
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 April 2012

You would think that after 10 visits to Iberostar Grand Paraiso we would have had our fill and would want to visit a different resort. Not so, as we are planning our 11th trip in July. IGP keeps getting better with subtle changes that just make your visit an awesome experience. The staff here is incredible and goes out of their way to make you feel special and truly appreciates your repeat patronage. Shirley, the Public Relations Manager is a joy to work with and so very pleasant. She does a fantastic job representing Iberostar and keeping repeat guests very happy. Ricardo and Jorge with the bell staff are super friendly and always greet you warmly and remember you from prior trips. On this visit Shirley and I preplanned a romantic dinner on the beach for my husband’s birthday. Roberto was our waiter and it was a wonderful experience; great atmosphere under the stars and a delicious dinner with amazing personal service. Other staff members to provide exceptional services were Leticia in the Japanese Restaurant, Edwin in Tony’s, Walter in the buffet restaurant, Roberto in the Gourmet, Rodiberto makes the best pasta in Bella Vista, and Alexandra mixes up a great Caesar salad. Mirna who worked tirelessly to keep our drinks filled at the Tranquility pool is so warm and friendly. Olivia, now a very special person to us is always on site making the best eggs in the morning and a tasty Caesar salad at lunch. She spoiled us by bringing us Magnum ice cream bars and nachos on the beach everyday. Seriously, folks, you don’t even need to get up off your expanded butt and go get food or drink. On this visit, we were extremely lucky to have the best butler on staff; Victor. There are no words that can describe Victor’s sincerity and passion for making your vacation the best it can be. He is so caring and always trying to do something more to be sure you are happy and comfortable. And, ALWAYS has time to chat and make you feel special. Thank you Amigo! With staff such as this, Iberostar Grand is a diamond in a sea of cubic zirconium. We have been to both Grand Rose Hall and Grand Punta Cana, but only once at each, as it is the wonderfully warm and hospitable staff at IGP that keeps us coming back.

The property is palatial and painstakingly maintained. The rooms are spacious with very comfortable beds, large bathrooms and a very efficient housekeeping staff. We had a beachfront Jacuzzi room on the second floor and it was very private with an incredible view. The beachfront buildings are fabulous and really make the experience so much better as you don’t have that typical “hotel” corridor feel. The indoor Spa pool is a nice way to spend the afternoon complete with steam and sauna in the locker rooms. The food was very good, plentiful and the Ala Carte restaurants offer enough variety to keep your taste buds happy as well as a beautiful ambience. Shirley and her staff are happy to accept advance dinner reservations, if you like. The Star Singers, Dancers and Band are awesome. Eder with the Star Friends is a delight and the Star Friends offer many activities during the week to keep you entertained. Please be sure to stop by the Theatre at 10 PM and see the Rock Show, Boogie Nights, Musical Highlights, and Las Vegas Show. These shows are particularly good with fun costumes and professional singing and choreography. We’ve seen these shows 10 times and still enjoy the musical and dancing talent.

We’ve traveled to several all inclusive properties over the years and can honestly say that IGP is our favorite. It offers everything we could want in a vacation experience. It is nice to return to a property where you know that your repeat patronage is very much appreciated, recognized and rewarded.

Room Tip: Beachfront rooms in building 70 and 71 have beautiful views and great ambience.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 8 May 2012
Dear Guest,

Thank you for your kind review shared on this website. On behalf of our Management and staff we would like to let you know that it was a great honor to serve for the 10 times. This means a lot to us, we appreciate your loyalty and the trust you have placed in us.

Please be assured that we look forward to welcoming you “back home” where your Mexican family awaits you.

Warmest Regards,

Quality manager - Iberostar Mexico
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 April 2012

Truly a 5-star experience! We couldn’t have ordered better weather for our stay. As an adults-only resort, Iberostar Grand Paraiso is the perfect choice for those who want exceptional service, outstanding facility and excellent food and drinks. The Italian specialty restaurant was our favorite, but we also enjoyed the surf & turf, Japanese and gourmet restaurants as well. The wait staff was very attentive in all. Special thanks to Rene and Olivia in the Italian restaurant for making the evening memorable!

Room Tip: Make you specialty restaurant reservations for your entire stay as soon as you arrive
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review, 4 May 2012
Dear Guest,

We would like to thank you for your kind words, we are glad to hear that you enjoyed your stay with us; it was a pleasure to have you with us. We will forward your comments to the managers; this is always motivating to receive e-mails like yours.

We look forward to the opportunity to welcoming you back soon and create new memories

Sincerely yours,

Quality manager - Iberostar Mexico
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Price range (per night): ₹ 27,337 - ₹ 64,861
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya

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