We are a family of 8 and have recently left vemara club. Our holiday was a complete disaster. Filthy dirty! Wires hanging out everywhere. Dirty bedding and towels. 3 out of group got food poisoning from the all inclusive, couldn't even drink from a clean glass or eat from clean cutlery. Unless you're Russian then no one wants to help. Reception couldn't even order a taxi for us. Everything you ask at reception you get the same reply... "I don't know". Manager at the hotel was a waste of space sat around all day drinking coffee or beer. No animation team (also drunk) the man that runs the poor bar was lovely. Rooms wasn't cleaned so we had no toiletries, asked at reception for some toilet roll, obviously he didn't know where it was so passed us 4 bars of soap. You honestly couldn't make this stuff up. Russians have access to restaurant first, a hour and a half later we could go in, we was the only British in the hotel so was just left over food for us. Everyone should be treated the same, it's a disgrace. Pool was dirty full of people's hairs, flies and leaves. Birds nests on the balconies, so the balcony are full of bird poo which is full of diseases. I am making a full complaint about this disgusting hotel. I will also upload the pictures so you can see what I'm talking about. A week from hell.
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- Also Known As:
- Vemara Club Hotel Byala, Varna Province