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“very dissapointing”

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Gran Hotel Las Fuentes
Ranked #2 of 18 Hotels in Alcossebre
England
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“very dissapointing”
Reviewed 1 August 2007

we visited this hotel last year and were delighted.....we rebooked same year but they closed because of lack of bookings we were offered sister hotel in Peniscola......another story....we rebooked this year 2othJune to 26th.......we left on the 25th......it was awful.Reception staff unwelcoming same as last year......The worst thing was the food.....it was dreadful.......cheap uninteresting boring food we couldnt believe it .The asst maitre'd never smiled or looked at us .there are many more complaints I could write about......we started to eat out after 2 days it was really not good and on the 5 th day we left....nobody asked why?we spent the rest of our holiday in a superb 4 star hotel callled the Princessa in Benidorm......I suggest the management pay a call and see how a 4 star Hotel operates.......I will go back to the resort but never to this Hotel.

Helpful?
1 Thank barbaraEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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675 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Wessex
1 review
Reviewed 16 June 2007

We stayed for eight days and thought this hotel excellent value for money, From the time we arrived the staff could not have been more helpful, our room although did not have a sea view was really spacious and spotlessly clean. The food was very good for buffet style, plenty of choice ( sometimes the hot dishes could have been hotter !) The evening entertainment was varied and catered for all ages the animation team doing a sterling job !
Overall, particularly for families it appeared very well run and offered good facilities for an enjoyable stay in a prime seafront location.


  • Liked — cleanliness
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EasyriderWessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 July 2006

Arrived 5th June reception not so good...problems with booking on internet....reception not helpful...rooms not available til 4pm....Room and View excellent .first meal was lunch and to say we were pleased !!!!!!we were delighted and it got better....the staff were very good and quick changing tables ...always smiling we only waited once for a few minutes for a table.....I agree it was very child friendly and there was a lot of screaming children at meal times !!!!!!the head waiter understood and usually found us a table as far away as possible.Entertainment was very good . Hotel on Beach .....lovely walk to Port.We could find no faults at all. We are returning in October.1 complaint people putting towels on loungers all day and not using them.....horrible and annoying. would not hesitate to recommend this hotel to anyone!

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barbaraEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2006

If you are searching for a quiet environment, this is NOT the place to be. Why? A lot of noise is made by the restaurant personnel, so a nice and quiet dinner is not possible. The dishes are collected and cleaned in the middle of the restaurant. There is also a lot of noise made by children (crying, screaming). You get the feeling that this hotel is a kids-paradise. Of course, we know that there are always kids in hotels, but normally you should think that there is a limitation of noise. As wrote, this is not the case here!
Almost everyday you have to wait to get access to the restaurant, because the capacity is not enough for all the guests. This results in a (long) row every night in front of the restaurant.
We got wrong information about WiFi access. One of the employers did not know that this “service” was available and another one could not explain how to access the internet by WiFi.
For a 4-stars hotel the service was not what we expected. We booked for 7 nights, but we left earlier, because we got crazy of all the noise.
If you have children, we think that this hotel could be nice to book.
If you search for peace and quietness, read this again!

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Engadin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Hotel Las Fuentes

Property: Gran Hotel Las Fuentes
Address: Avenida Fuentes 26 | Provincia de Castellón, 12579 Alcossebre, Spain
Region: Spain > Valencian Country > Province of Castellon > Alcossebre
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Alcossebre
Price range (per night): ₹ 7,790 - ₹ 49,057
Hotel Class:4 star — Gran Hotel Las Fuentes 4*
Number of rooms: 208
Reservation Options:
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Also Known As:
Gran Hotel Alcossebre

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