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“Great hotel, no CCTV, read on”

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Iberostar Torviscas Playa
Ranked #29 of 57 Hotels in Costa Adeje
Certificate of Excellence
Dublin, Ireland
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great hotel, no CCTV, read on”
Reviewed 4 June 2012 via mobile

Super hotel, tons of facilities for all ages ( spinning, language classes, tennis, mobile library, you name it) and particularly excellent kids programme. World class. I thought food was great. We started off hf board then went all inclusive. Our elderly parents were with us and it was just was too much to try and walk around at night. Food was great tho especially sushi night. Pool area very big and loads going on. Beach 2 mins walk but not worth talking about. With all the facilities in the hotel you didn't need much else. Most reception staff excellent, particularly Daniel and the assistant manager ( Jaroslaw!?! Sorry ). Ok now for the bad part. As we were checking into the hotel my mums bag was stolen, medication, passport everything gone. Daniel and Jaroslaw very helpful to us and I appreciate this could happen anywhere. But the CCTV cameras were fake which is ridiculous for such a world class hotel. What if a child went missing? Secondly, 4 days into the trip my dad used the phone at reception to make a local call. Later that day as he was leaving by taxi to visit a local water park, a female receptionist ran out and stopped the taxi and told my dad he never paid for his call! He was mortified as she actually stopped the taxi. He had to go back into the hotel and the bill was 60 cents!! I understand paying for calls. He genuinely did not realise there was a charge. Reception staff could not help him so they gave him a phone to make the call himself. The issue was stopping the taxi and the sheer embarrassment. They knew he was going to be back that evening. My point is they did so many great things and really helped us when our stuff was stolen, arranged transport to get our passports etc but then make such a scene over 60 cents. That annoyed me. And that embarrassed my 78 year old father badly. So that combined with fake CCTV cameras really disappointed what could have been a super holiday. Thank God we did all get back safe.

Stayed April 2012, travelled with family
Helpful?
3 Thank siobhanadeburca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 7 June 2012
Dear guest,

First of all we want to apologize for all the inconveniences you had during your stay in Iberostar Torviscas Playa. We understand perfectly the importance of a good holiday start and we are very sorry about the stolen bag from your mother.

We feel sorry to read that didn´t succeed. The head departments involved have been informed about your comments. We will certainly take into our consideration and we will do our utmost to improve these points. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest.

We apologice for the phone call inconvenient. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take into our consideration and we will do our utmost to improve these points.

Some of the problems you mentioned are totally under our standards and we have already taken action in order to meet our standards again. Your comment will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.

We are delighted that you enjoyed your stay and that you felt so well attended to by our staff. Thank very much for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar. For us is very important that our guest feel welcome.

We would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service, which ultimately is the goal of Iberostar.


Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (737)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Brno, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2012

I visitet hotel Iberostar torviscas playa on 26.th of December 2011 till 3th January 2012 with my wife. We spent an excellent time there, with all in comfort - service, meals, room, pool etc. Thank you, Milos Bacik, Brno, Czech Republic.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 May 2012

We stayed at the Torviscas Playa from the 20th to the 27th May and we enjoyed the holiday and felt that the hotel was very good. Some comments are:

Airport Transfers:
We booked a private transfer having had this tip from someone else - we landed and were within the hotel within 45 minutes. The private transfer took under 15 minutes from airport to hotel. The company sent a fax to the hotel 3 days before we left telling us what time they would pick us up on the day of departure. An excellent service and well worth the bit extra for the private transfer.

The Hotel:
The hotel is fairly central in Costa Adeje and is within easy walking distance of the promenade, numerous bars, restaurants and shops. The hotel itself is 4 storeys and other reviews stating that the decor needs updating are not accurate in my opinion. The hotel is very well presented and it always seem to be clean and tidy. The staff are excellent and were always friendly and helpful. The swimming pools and the surrounding area are clean and tidy with plenty of sunbeds. Pool towels are available for a 10 Euro Deposit and these can be refreshed daily. There is a pool bar that serves drinks and light snacks (it didn't seem that hot food was available for All Inclusive guests - only sandwiches).
The rooms are fine (albeit the beds were hard) but they are clean with plenty of wardrobe space and a nice beathroom.

Food:
We stayed AI and this was well worth it. The food was excellent with plenty of choices at all meal times. The food was all hot and fresh. We went out one evening to a local restaurant but wished we stayed at the hotel as the food was so much better.

Entertainment:
There was various entertainment in the hotel and although we didn't see any of the shows, other guests commented how good they were.

There are a few things that could be done that would make this hotel even better - these are:

1) It would be nice if there was a kettle in the room (us Brits like a nice cuppa in the morning!)
2) It would be good for Hot food to be available from the Pool Bar for AI guests (just hot snacks such as chips, toasted snadwiches etc as this is preferable for many as opposed to having to go to the main restuarant for a sit down lunch)
3) There is no Tea / Coffee available in the main restaurant at dinner times so if you fancy a coffee after your meal, you have to leave the restaurant and go to the bar.

All in all, I would recommend this hotel.

Room Tip: Chose a private transfer, well worth the additional cost
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TinoCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
devon
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2012 via mobile

Having stayed in other iberostars. i thought we were in for the same standard, unfortunately this was not to be true. there was a cockroach running by the salad that the chef tried his best to kill without guests seeing. we asked for a day room as our flight was a late night flight and was told this was impossible we even offered to pay for the room. instead we were offered a 30min slot in order to shower which is just not enough time for 2 people let alone a family. The restaurant waiters/waitresses were pleasant and very attentive to the point on 3 occasions our table was cleared and someone else was sitting there even though we were gone for about 2 mins. but they always got us new drinks to rectify it. rooms clean. but very dated and need refurb. good thing you are allowed to bring ur own water etc in and put in fridges in the rooms. I understand places having cockroaches but to have it near the food is totally unacceptable. also the room where ur luggage is stored is not manned and the door was left open on several occasions we saw people walking in and out. could have been someone off the street.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sldoyle1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 28 May 2012
Dear Guest,

Thank you for writing your review from your recent stay among us at Iberostar Torviscas Playa. We regret profoundly the failure to meet your expectations, the head departments have been informed about your comments and we are sure they will help us to improve.

Some of the problems you mentioned are totally under our standards and we have already taken action in order to meet our standards again. Your comment will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.

Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take into our consideration and we will do our utmost to improve these points.

We would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service, which ultimately is the goal of Iberostar.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brno, Czech Republic
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2012

During our visit December/January we were accommodated in the room well equiped and clean. We had all inclusive meal and services offered was perfectly organised and we can give 100% guarantee to our friends and relatives. We spent time there during New Years Eve and gala dinner with entertainment were funny and well organised. Staff hospitability was great in all departments and we felt there like king and queen. We are looking forward to next visit during summer, flight is already booked. :-)

Room Tip: Higher floors have good view to see and cliff.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 1 June 2012
Dear guest,

In first place, Thank you for choose Iberostar for so a important moment like holidays. We are delighted that you enjoyed your stay in Iberostar Torviscas

Thank very much for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar. For us is very important that our guest feel welcome.

Your feedback motivates us to continue working with illusion and enthusiasm improving better services and facilities.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price range (per night): ₹ 9,888 - ₹ 18,612
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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