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“Not without its faults ...”

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Hotel Riu Playa Park
Ranked #65 of 77 Hotels in Playa de Palma
Birmingham, UK
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Not without its faults ...”
Reviewed 7 January 2009

I visited the Rui Playa Park from 1st to 4th January 2008 with my husband, sister and brother-in-law, for a little New Year’s R&R.

We’d read mixed reviews before we booked directly with the hotel, but, having stayed at several other Riu properties around the world, decided to give it a go. The hotel cost approx €330 per couple for 3 nights on an all inclusive basis, so wasn’t “cheap” given the current exchange rate, but we were hopeful that the all inclusive experience would mean we would get our money’s worth.

On arrival we were checked in without any hassle at all. There was no champagne to greet us, however we were given our all inclusive bands, and allocated rooms on the same floor quickly. We were told that our rooms contained a safe and given keys to this also. We arrived at around 10:30pm, long after evening food service had finished, but were told that a cold platter had been kept for us and was in the dining room for us to collect when we were ready.

When we got to our rooms these too were quite functional and Travelodge-esque. Unfortunately my sister’s room smelt heavily of smoke (despite the smoking ban in force in Mallorca as in the UK). We each had twin beds pushed together, despite requesting double beds, but were later told that this was standard throughout the hotel.

We dropped out bags and headed straight to the dining room to collect our food. This was quite basic but did the job and consisted of bread, cheese, cold meats and fruit. There was beer and wine on tap in the dining room, together with juice, soda and tea / coffee from a machine. I tried the “juices” and was very disappointed – these all tasted of incredibly weak cordial and were definitely not fruit juices. My sister tried the fizzy drinks – these too tasted weak and tinny, almost like cheap sodastream pop, as if the syrup being pumped into the machine had run out.

Next we headed to the bar. This is where the real disappointment for us started. The boys happily ordered a beer each – Cruzcampo was what was on offer, and they were pleased with this. They were each given a small beer (approx half a pint), which would cost the princely sum of €1.50 to those not staying on an AI basis. My sister and I decided to try a cocktail, so started at the top of the list with a Vodka punch. Sadly, this was pre-mixed from a plastic contained and seemingly contained no vodka. Instead, it tasted EXACTLY like the weak cordial I’d had in the

Not to be deterred, we tried another cocktail – this time a pina colada. This too was horrific, and clearly contained none of the ingredients of a genuine pina colada. Sadly, every other cocktail on the menu was as bad. Each was either watery or tasted like too-strong sunny delight. None contained any fruit “juice”. Sadly the pop dispensers behind the bar were as bad as those in the dining room, so even spirits and mixers weren’t an option.

Similarly the wines weren’t very palatable either. Although I’m no wine buff and certainly not very fussy, these were particularly bad. We asked about whether Baileys, or a local alternative, was available. The bar only had the genuine stuff – charged at €6.50 for a shot. In the end we drank the non-alcoholic slush puppies for most of our stay. Very disappointing.

Later that evening we returned to our rooms, where we discovered that neither of the patio doors in our rooms locked, there were hairs on the floor in the bathroom, and that the sheets on my bed had stains that looked like blood on them. As it was now after midnight and we were exhausted, I reluctantly slept on top of the bed that night with the intention of raising the matter in the morning.

During the night it also became apparent that the walls to the rooms are paper thin. Although not a light sleeper, I was awoken several times by the people in the room next door coughing, or by people moving around in the corridors.

After breakfast the next morning, we came back to the room to find the maid in there, so waited in my sisters room until she had finished. When we went back later, however, the beds had not been made, let alone changed, but we traced the maid and showed her the stains, and she changed the linen immediately.

That day we also reported the problem with the patio doors, and although the receptionist pledged to get someone to look at them, this was never fixed during our stay.

The food during our stay, was OK. We were allocated a table on our arrival and told to use this each mealtime. On a couple of occasions other families were at our table, but as there were plenty of other tables free, this didn’t pose us a problem – although we were challenged by the head waiter on our final day for sitting in the wrong place!!

“First Breakfast” – ie proper breakfast – was good, and plentiful, with enough choice to keep us all happy. This finished at 10am and if you missed this, you had to go to “Second Breakfast”, which was very poor – literally bread and cheese, served in the bar. Lunch was also very good, and coffee and cake was available mid-afternoon, for those who got the munchies. The choice of cake was, however, limited, and the quality fairly poor.

Dinner came in two sittings (to ease the queues in the dining room I imagine). We were asked on arrival which sitting we would prefer, and chose the second of the 2, served from 7:30 to 8:30. Sadly, after this point, there was no food available at all until breakfast. During the entirety of our stay, even the snack machines near the pool were out of order, which necessitated a trip to a neighbouring pizza shop one night for the ever-hungry boys. This was also very disappointing, and something we’ve never experienced at any other Riu hotel.

As previously mentioned on this site, the visitors to the hotel were almost exclusively German. The staff spoke English just fine, however, and this had no impact at all upon our stay.

Finally, a quick word about the “entertainment”. This was provided by 2 animation employees, and consisted of limited daytime activities (tai chi, aerobics, pool tournaments etc), a children’s disco from 8 until 9, some sort of “show” between 9 and half past, and then a disco (played from one of the staff’s CD collection) until 11pm. The entertainment room then closed, and guests were asked to return to the upstairs bar, which closed at midnight. The neighbouring area contained several bars and restaurants, but almost all were permanently closed as it was out of season. We had anticipated this before we went, however, and took card games and books to keep us occupied. Without these we would have been quite bored.

The hotel is approximately 5-10 minutes walk to the beach, which is pleasant and clean, but was far to cold for us to take a dip in January!!

So, would we return to the Riu Playa Park? Definitely not. Nor would I recommend it to friends. All in all, this is probably best ranked as a Spanish 3 * hotel, and on that basis the price we paid was overpriced. In retrospect, we were swayed by the Riu brand, but this adds nothing to the quality of the hotel at all.

  • Liked — proximity to beach
  • Disliked — Really bad bar
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teamclarkjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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  • Dutch first
  • English first
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  • German first
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English first
co; armagh
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2008

We stayed at the Hotel Riu Playa Park during the last week of august 2008. We were given a glass of champange on arrival & the staff were all very friendly throughout our stay. The hotel itself is better than most other 3* hotels i've stayed in, food was excellent with a lot of choice. Rooms are a decent size and cleaned daily, towels will be changed when requested. communal areas are very comfortable with plenty of seating areas. There isn't any air con in the rooms but there is a ceiling fan that done the job fine, & the temperature was in the 30's. Pool areas are good with a lot of room in the garden area as well with plenty of sunloungers. We seemed to be the only english speaking people staying in the hotel, most of the quests are german, as is the resort of playa de palma, all the surrounding bars & restaurants seemed to cater for german quests. we didn't hear any other english speaking holidaymakers during our stay. All in all, good hotel but wouldn't go back to the resort as, to me, it's mainly for german holidaymakers.

  • Liked — quality of food, good service, nice pool area
  • Disliked — nothing
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Co_ArmaghSunjunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeenshire
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 October 2006

My husband and I spent a week at Rui Playa Park from 13-20 October 2006. At first I was very concerned when I realised that there didn’t seem to be any other British people either in the hotel or when we went for a walk in Playa de Palma.

However we could not find any fault with the hotel itself. The rooms are scrupulously clean and comfortable and the food on offer in the dining room was amazing. We had spent our first week on a Thomson cruise and thought the food there would be a hard act to follow but we can honestly say that the food in the Playa Park was on a par with the cruise. It is buffet style and the variety and quality is extremely good with food being freshly cooked by the chefs at the counters. Salads, fresh fruit, breads, cheeses and wonderful deserts are laid out for you to help yourself and my expanded waistband is a testimony to the good food!

You can help yourself to wine (white, rosé and red), beer, soft drinks and coffee. The tea wasn’t to my taste – tea bags of all different flavours and hot water from the machine – but is a minor grouse. Spirits, liqueurs and cocktails are poured for you by the barmen in either of the two bars or by the swimming pool where there is also a late breakfast served and cakes in the afternoon.

We did meet up with two other British couples with whom we sat with in the bar on some evenings but we also managed to communicate (by various ways and means) with some of the other ‘foreign’ people in the hotel (mainly German, Dutch and Belgium) and found them to be very pleasant.

We would most definitely go back to a Rui hotel, the quality and service is first class, but we are a middle-aged couple who are quite satisfied having a quiet drink in the bar in the evening and not looking for riotous nightlife. For what we paid for the ‘all inclusive’ stay at this hotel, its close proximity to Palma and the wonderful beaches of Playa de Palma we feel we scored. However, our stay was late in the season when there seemed to be mainly people of our own age staying there and can’t vouch for earlier in the season.

  • Liked — Cleanliness, good food and close proximity to Palma
  • Disliked — In a very 'German' area of Majorca
  • Tips/Secrets — Take some tea bags with you!
  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
25 Thank Strichen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 September 2006

Just returned from a wonderful week at the Playa Park with my Mum, Sister and Daughter. Booked direct with Riu on an all inclusive basis. Bedrooms basic but very clean. Two large pools with lots of shady areas. Staff very courteous and helpful. Food excellent with a varied choice. The restaurant was always busy but you never had to queue. Continental breakfast and light lunch available by the pool if you didn't want to use the restaurant. We were the the only English visitors the majority were German and very friendly. Had a look around the Riu Bravo 4 star, very nice but more expensive and the outdoor pool was quite small.
This is the first time we have been guests of the Riu group. We enjoyed our holiday and the Riu experience and hope to return to the Playa Park in 2007.

  • Liked — Cleanliness
  • Disliked — No Bidet
  • Stayed September 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
26 Thank Oxon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level 6 Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 288 helpful votes
Reviewed 15 May 2006

This very clean 3 star hotel seems to need total renewal/refurbish but they serve their customers with 5 star attitude.

Champange offered upon check in. Happy and polite staff on reception. They speak German, English and Spanish.

Double room is basic spanish style room without airconditioning (only fan) but best room I have had comparing all other 3 star hotels I´ve been in Spain. SAT-TV and basic amenities in room. Safe. No minibar and no fridge. This hotel is kept good. You can see it is built in 70´s and restaurant has refurbished in 2001. But haven´t seen so clean and spotless hotel in its class before. For room view you get either Airport view or sea view.

Customers are mainly German. And in May 2006 mostly German older people... 55 yo and older. Occationally (mainly one hour before dinner time) very loud people but also polite to others guests. So no harm to anyone. Reception said that in high season from June-August customers are mainly German youth.
This hotel is mainly for travel agencies charter flight customers from Germany.
There were few Dutch, Danish and Spanish guests.
There is silence in hallways after 23 (11PM) and I did sleep well every night without disturbs. But in the morning about 9:00 I did hear other guests next to my room and hallway.

All Inclusive features:

Buffet breakfast 8-10.Continental breakfast on pool 9-11.
Snacks on pool (Hamburger, sausages, salads) 12:30-15.
Lunch 13-15
Cake and coffee on pool 16-18
Two settings for dinner: 18:30 and 20.
You get your own table on check in and that table is in your use by all settings from breakfast to dinner. Also you can change that table if you prefer so.

Catering was good. Basic and artistic buffet. Theme buffet twice a week. Cook on the spot. Many choices. All local alcoholic beverages and soft drinks untill midnight included. No limitation!

This hotel was sold out on my stay. I don´t know how they did it, but there wasn´t much to queue for something. Longest waiting time in bars and restaurant was 2 minutes for me. Also they cleaned up those places many times per day.

There isn´t much "no" what RIU doesn´t say for their customers in fair hotel service. Actually all the staff were good and some of them were excellent. This was best All Inclusive stay I have had in it´s class (***).

Note: This hotel is smoking hotel. There are no smoking rooms anymore.

Entertainment program is German.

50m for bus stop. Fare to Palma city 1.10€ with airconditioned bus. Travel time 30-45 min.
Taxi fare from airport to RIU Playa Park 15€ from one person and one luggage. For family about 30€.

I won´t use this hotel again. After being first time as RIU guest I will stay their 4 star hotels next time in Mallorca. I recommend Riu Bravo near RIU Playa Park.

Hotel as a building is neutral/ average but with AI service I rate this hotel ***+

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
45 Thank Huuhkaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Playa Park

Property: Hotel Riu Playa Park
Address: Calle Pare Bartomeu Salva 15 | Playa de Palma - Mallorca, 07610 Playa de Palma, Majorca, Spain
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Playa de Palma
#34 On the Beach Hotel in Playa de Palma
Price range (per night): ₹ 8,304 - ₹ 1,04,152
Hotel Class:3 star — Hotel Riu Playa Park 3*
Number of rooms: 362
Official Description (provided by the hotel):
* Located in Playa de Palma * 9-storey building * 14,000 m2 garden * 350 m from the beach * 12 km from the centre of Palma * 100 m from various shops * 5 km from the airport * 300 m from a bus stop * Credit cards accepted: MasterCard, Amex, Visa, Diners ... more   less 
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Also Known As:
Riu Playa Park Hotel
Riu Playa Park De Palma
Hotel Riu Playa Park Playa De Palma, Majorca

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